# Answer Facebook Messenger with the order in hand.

Connect your Facebook Pages and Aide answers Messenger with order cards, product carousels and buttons. Shoppers verify with one tap, and your team picks up in the same inbox.

Aide's AI agent answers Messenger conversations on the Facebook Pages you connect, with order and tracking cards, product carousels and tap-to-answer buttons, inside Meta's 24-hour window. Shoppers verify for their orders by sharing their email or phone with one tap, and longer replies arrive as up to three messages.

Source: https://aide.app/channels/messenger · Updated 2026-11-07 · By Ziyad Basheer

| | |
|---|---|
| Connect | Choose the Pages Aide answers; Instagram accounts linked to them connect too. |
| Verify | Share my email or Share my phone fills it in from Meta. |
| Long replies | Sent as up to three messages, in order. |
| Ratings | Meta's feedback form, including the customer's written comment. |
| Reply window | Within 24 hours of the customer's latest message. |
| Your team | Replies from Meta's inbox show in the conversation as theirs. |

## Order questions, settled in the thread

Messenger shoppers rarely type an order number. Aide finds the order with one tap, then answers with it.

### Find my order

A shopper Aide can't yet match to your store gets Share my email and Share my phone buttons. A tap counts as verified, so Aide looks up their orders straight away.

> Customer: Hey, has my order shipped yet?
>
> Aide: Yes, order #5127 shipped yesterday with UPS and should arrive Wednesday. Tap Track package to follow it.
>
> Email shared with one tap · Order #5127 verified · Order card

### Change the address

For a verified shopper whose order hasn't shipped, Aide offers the change with yes and no buttons, within the limits your team set.

> Customer: I moved last week. Can you send order #5140 to 22 Elm Street, Portland, OR 97205?
>
> Aide: Order #5140 hasn't shipped yet, so I can change the address to 22 Elm Street, Portland, OR 97205. Update it?
>
> Order #5140 verified · Buttons: Yes, update it / No

### Help me choose

Product questions get a carousel of up to 10 products, or one product as a card with a button to its page.

> Customer: Which of your blenders is best for smoothies?
>
> Aide: The Vortex 900 handles frozen fruit best, and the Vortex Compact fits small kitchens. Both are in stock.
>
> Product carousel · 2 products

### Did that solve it?

After an answer, Messenger's own feedback form asks for a rating and a comment, recorded without sending another message.

> Customer: Yes, thanks. That's sorted.
>
> Aide: Glad it's sorted. If you have a moment, the form below takes a rating and a comment.
>
> Feedback form sent · Rating recorded on the conversation

## From your Page to live replies

- Choose your Pages: In Integrations, connect Facebook Messenger and choose the Pages Aide answers.
- Test it yourself: Each Page only watches while you add yourself as a test sender and send a message.
- Go live: Choose the agent and go live, Page by Page. Your team answers from the same inbox.

## What your team sees

Each Facebook Page is its own inbox in Aide, next to email and chat. Under each Aide reply, your team sees what the shopper received, such as the order card or the carousel, and which button they tapped.

Questions Aide couldn't answer on Messenger join the same nightly list of knowledge gaps as every other channel, so one fix to your knowledge covers them all. When your team rewrites a reply, Aide learns the tone from it, tests the change, and keeps it only if it does better.

## Good to know

- Aide answers Messenger conversations, not comments on your Page's posts.
- Messenger's feedback form needs your store's privacy policy link.

## Frequently asked questions

### Can Aide auto reply on Facebook Messenger for my store?

Yes. Once a Page is live, Aide answers each new Messenger conversation from your knowledge, your Shopify products and the shopper's orders, and hands anything it shouldn't handle to your team.

### How does a Messenger shopper prove an order is theirs?

Aide sends Share my email and Share my phone buttons under a line saying they are for finding orders. A tap fills it in from their Meta account and counts as verified; a typed address goes through the usual check.

### Can I connect more than one Facebook Page?

Yes. Choose every Page Aide should answer when you connect. Each Page becomes its own inbox in Aide and goes live on its own.

### How long after a message can we reply on Messenger?

Meta allows replies for 24 hours after the customer's latest message, for Aide and your team alike. The conversation header shows the time left.

### How is a Messenger chatbot priced in Aide?

By AI replies, the same on every channel. Each Messenger message Aide replies to counts as one, replies from your team are free, and Free includes 150 a month.

## Related
- [WhatsApp support that knows the order.](https://aide.app/channels/whatsapp)
- [Instagram DMs, answered while you post.](https://aide.app/channels/instagram)
- [One AI agent, the same rules on every channel.](https://aide.app/guides/omnichannel-ai-agent)

Start free: https://my.aide.app/register