# Seven AI agents that work inside Gorgias, compared.

Aide publishes this list, so the order follows five criteria stated before any product is named, applied to what each vendor says on its own pages. Every option keeps your tickets in Gorgias.

Aide and eesel AI meet all five criteria: each drafts for review inside Gorgias, answers on its own, changes Shopify orders, publishes a self-serve price and stops at a monthly ceiling. Gorgias AI Agent, Macha, Minimal and Yuma meet three; Gorgias AI Agent's pages show no draft mode or cap.

Source: https://aide.app/compare/best-ai-agent-for-gorgias · Updated 2026-11-02 · By Ziyad Basheer

| | |
|---|---|
| Options compared | Aide, eesel AI, Gorgias AI Agent, Macha, Minimal, Yuma, Siena. |
| Criteria | Drafts, answers alone, Shopify order actions, self-serve price, monthly ceiling. |
| Order | Most criteria met, then the lowest ongoing monthly price to use the AI. |
| Gorgias AI Agent | $0.90 yearly or $1.00 monthly per automated interaction; $1.50 past the allowance. |
| Checked | November 2, 2026, on each vendor's pricing pages, docs and app listings. |
| Disclosure | Aide makes this page and is one of the seven. |

## The five criteria

Each is applied to what the vendor's own pages said on November 2, 2026; anything they didn't confirm is marked "Not confirmed" and doesn't count. Gorgias is an Aide partner, and nothing here replaces it.

1. Drafts for review: the AI writes replies in Gorgias for a teammate to check and send.
2. Answers on its own: it replies on Gorgias email and chat tickets without a teammate.
3. Shopify order actions: the AI cancels, changes the shipping address and refunds, alone or once a teammate approves.
4. Self-serve price: the price and unit are published, and you start without a sales call.
5. Monthly ceiling: the bill stops at a number you know, because the AI pauses or overage is capped.

Tools are ordered by criteria met, then by the lowest ongoing monthly price to use the AI on top of your Gorgias plan (trials don't count).

## Side by side

| Tool | Drafts for review | Answers on its own | Shopify cancel, address, refund | Price and unit | Start without a call | Monthly ceiling |
|---|---|---|---|---|---|---|
| Aide | Yes, sidebar card and internal notes | Live chat and email, once an inbox is live | Yes; refunds wait for a teammate by default | Per AI reply; free for 150, then $39 a month for 1,000 | Yes, free plan | Yes, extra replies capped at $110, $350 or $1,000 |
| eesel AI | Yes, internal note or held reply | Yes, email and chat | Yes, unfulfilled orders | 1 credit per ticket; $299 a month for 500 | Yes, 100 free credits | Yes, pauses, or overage to a cap you set |
| Gorgias AI Agent | Not confirmed; docs describe sending or handing over | Yes, email and chat | Yes, plus item swaps and free reships | Per automated interaction, $0.90 yearly or $1.00 monthly, plus the ticket fee | Yes | No, $1.50 each past the allowance |
| Macha | Yes, private notes | Yes | Cancel and refund; address change not listed | Per ticket; $299 a month for 750 | No, trial after a discovery call | Yes, pauses when tickets run out |
| Minimal | Yes, one-click drafts | Yes | Yes | Per ticket; $489 a month for 1,000 | No, Get Started books a demo | Not confirmed |
| Yuma | Yes, draft mode | Yes | Yes, plus reships | Per full resolution; price not published | No, priced after a demo; 30-day trial | Not confirmed |
| Siena | Not confirmed | Yes, every Gorgias channel | Yes | $750 a month plus $0.90 per automated ticket | No, quoted through a form | Not confirmed |

*Checked November 2, 2026 against each vendor's own pages. Sources below.*

## The seven, in order

### 1. Aide: best for drafts first and a capped bill

Aide drafts on every Gorgias ticket in a sidebar card with an "Aide: insert draft" macro, learning from the macros your team sends. Each topic is set to AI Agent, Drafts or None. For [verified shoppers](https://aide.app/shopify/order-verification) it cancels, refunds, edits the address or removes an unshipped item. Human replies are never billed.

### 2. eesel AI: best for a self-serve AI teammate across tools

eesel AI leaves an internal note, holds a reply for approval, or sends, per automation. On Shopify it also starts returns. Overage, when switched on, is $0.80 a credit. More in [Aide vs eesel AI](https://aide.app/compare/eesel).

### 3. Gorgias AI Agent: best for one vendor and one bill

Gorgias's own AI Agent comes with every Gorgias plan. It sends a reply only after a second model's quality check, and otherwise hands over. A ticket it resolves carries both the automation fee and the helpdesk ticket fee. More in [Aide vs Gorgias AI Agent](https://aide.app/compare/gorgias-ai-agent).

### 4. Macha: best for teams that want the setup done for them

Macha's team builds the agent from your past tickets and keeps it drafting private notes until the drafts are right. Its Shopify cancel and refund ask for confirmation in chat. There is no automatic overage. More in [Aide vs Macha](https://aide.app/compare/macha).

### 5. Minimal: best for stacks with warehouse and returns tools

Minimal gives each action, such as a refund, cancellation or address change, its own approval switch, and connects Shopify to warehouse, returns and subscription tools. Prices are in euros or dollars at 1:1. More in [Aide vs Minimal](https://aide.app/compare/minimal).

### 6. Yuma: best for high-volume brands that want a managed rollout

A new Yuma playbook can go live on 10% of matching tickets, with the rest as drafts in Gorgias. It refunds, cancels, reships and edits addresses, and Yuma prices it after a demo, with a 30-day trial on real tickets. More in [Aide vs Yuma](https://aide.app/compare/yuma).

### 7. Siena: best for brands that want support and social together

Siena answers Gorgias email, chat, SMS, WhatsApp and social DMs, and on Shopify it cancels, refunds, replaces and edits orders. Its pages don't show a draft-for-review mode in Gorgias. More in [Aide vs Siena](https://aide.app/compare/siena).

## What a 3,000-ticket peak month costs

Take a Black Friday month of 3,000 Gorgias tickets. Assume, for the math only, that the AI works every ticket, resolves 1,500 without a teammate and writes 2 replies per ticket.

- Aide: 6,000 AI replies on Pro, 4,000 included plus 2,000 at $0.10: $349. Pro never passes $499.
- Gorgias AI Agent: 1,500 automated interactions at $0.90 yearly: $1,350, and $1.50 each past your allowance.
- eesel AI: 3,000 credits: $1,149.
- Macha: the 3,000-ticket tier: $1,199.
- Minimal: the 3,000-ticket tier: $1,230.
- Siena: $750 plus 1,500 at $0.90: $2,100, if only automated tickets count.
- Yuma: not published; priced after a demo.

Gorgias ticket fees stay the same whichever AI replies, because Gorgias bills any ticket with a message sent from the helpdesk.

## How to choose

- Drafts your team reviews first, then automation topic by topic: Aide, eesel AI, Minimal or Yuma.
- A bill that can't pass a known number: Aide, eesel AI or Macha.
- One vendor and one bill: Gorgias AI Agent.
- Phone calls: Aide does not handle voice or phone.

## Sources

Checked November 2, 2026: Gorgias [pricing](https://www.gorgias.com/pricing), [billing](https://docs.gorgias.com/en-US/how-youre-billed-for-using-gorgias-199385), [how AI Agent works](https://docs.gorgias.com/en-US/how-gorgiass-ai-agent-works-1997817), [Shopify actions](https://docs.gorgias.com/en-US/ai-agent-actions-make-changes-to-shopify-orders-757792); eesel AI [pricing](https://www.eesel.ai/pricing), [Gorgias docs](https://docs.eesel.ai/integrations/helpdesks/gorgias), [Shopify docs](https://docs.eesel.ai/integrations/e-commerce/shopify); Yuma [pricing](https://yuma.ai/pricing), [Gorgias](https://yuma.ai/integrations/gorgias), [Support AI](https://yuma.ai/support-ai); Macha [pricing](https://www.getmacha.com/pricing), [Gorgias](https://www.getmacha.com/product/macha-on-gorgias), [Shopify](https://www.getmacha.com/integrations/shopify); Minimal [pricing](https://gominimal.ai/pricing), [Gorgias](https://gominimal.ai/integrations/gorgias), [AI info](https://gominimal.ai/ai-info); Siena [pricing](https://www.siena.cx/pricing), [Gorgias](https://www.siena.cx/integrations/gorgias-helpdesk), [Shopify](https://www.siena.cx/integrations/shopify). Candidates came from the [Gorgias app store](https://www.gorgias.com/apps); Ringly was left out because it answers phone calls, not tickets. Aide's facts: its shipped product and [pricing](https://aide.app/pricing). Aide makes this page; to correct a fact, write to support@aide.app.

## Frequently asked questions

### Is there an AI that drafts replies in Gorgias for my team to review before sending?

Yes. Aide, eesel AI, Macha, Minimal and Yuma each say on their own pages that they write drafts inside Gorgias for a teammate to check and send, and Aide also shows its draft in a sidebar card with an insert-draft macro. Gorgias's own AI Agent sends a reply only when it passes a quality check, and otherwise hands the ticket to your team.

### What are the best alternatives to Gorgias AI Agent?

For brands keeping Gorgias, Aide and eesel AI meet all five criteria on this page as of November 2, 2026, and Macha, Minimal and Yuma meet three. All five work inside Gorgias and say on their own pages that they draft for review, which Gorgias AI Agent's docs don't describe.

### Gorgias AI Agent is getting expensive at our volume. What do brands switch to?

Usually to an AI billed on a different unit inside the same Gorgias account, per AI reply (Aide), per ticket (eesel AI, Macha, Minimal) or per full resolution (Yuma, priced through its team). Gorgias AI Agent charges for each conversation it resolves, with interactions past the plan's allowance at $1.50, on top of the helpdesk ticket fee, which stays whichever AI replies.

### Which AI agents work inside Gorgias with predictable pricing after a Black Friday spike?

Aide caps extra AI replies at $110, $350 or $1,000 a month depending on the plan. eesel AI and Macha pause the AI when credits or tickets run out (eesel AI can instead bill overage up to a cap you set). Yuma doesn't publish its prices, and Gorgias AI Agent's pages show no cap on overage.

### Why is Aide first on Aide's own list?

Aide and eesel AI both meet all five criteria, and the stated tie-break, what the AI costs each month after any trial, puts Aide's free plan (150 AI replies a month) ahead of eesel AI's $299 plan, since eesel AI's 100 free credits are a trial. If you want an option with no stake in this page, eesel AI meets the same five.

### When is Gorgias AI Agent the better choice?

When you want one vendor and one bill for the helpdesk and the AI, or Gorgias's Shopping Assistant for pre-purchase chats. Its Shopify actions also swap an item and reship a lost or damaged order at no charge, and Aide can run beside it, stepping aside when AI Agent has the ticket.

## Related
- [Aide vs Gorgias AI Agent, one on one](https://aide.app/compare/gorgias-ai-agent)
- [Aide for Gorgias](https://aide.app/integrations/gorgias)
- [How is AI customer service priced?](https://aide.app/guides/ai-customer-service-pricing)

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