# Built to act on Shopify orders.

Chatbase is a general AI agent builder. Aide is built for Shopify stores, so its AI cancels and edits orders for verified shoppers and works inside Gorgias, Zendesk and Front.

Aide is a Chatbase alternative for Shopify stores that cancels orders, changes shipping addresses and refunds for verified shoppers, with refunds waiting for your team by default. It drafts and answers inside Gorgias and Front, where Chatbase opens an escalation ticket in Gorgias and lists no Front integration.

Source: https://aide.app/compare/chatbase · Updated 2026-10-27 · By Ziyad Basheer

| | |
|---|---|
| Pricing unit | Aide: per AI reply. Chatbase: message credits, 1 to 5 per message by model. |
| Entry price | Aide: Free for 150 AI replies, then $39 a month. Chatbase: $40 for 700 credits. |
| Helpdesk connectors | Aide: every plan, Free included. Chatbase: from Basic, $150 a month. |
| Phone and Meta | Chatbase offers phone, WhatsApp, Messenger and Instagram. Aide offers none to new workspaces today. |
| App Store reviews | Chatbase 4.9 from 39 reviews. Aide 5.0 from 2. |
| Checked | October 27, 2026, using Chatbase's docs, pricing page and App Store listing. |

## Cancelled before the warehouse picks it.

A shopper who writes an hour after checkout needs the order changed now. Aide matches the order number to the checkout email, or recognizes a logged-in shopper, then cancels in Shopify and says what happened.

Chatbase's Shopify actions documentation sends cancellations and address changes to a person.

> Customer: Cancel #1042, I ordered the wrong size.
>
> Aide: Done. Order #1042 hadn't been fulfilled yet, so it's cancelled in Shopify. Want me to help you find the right size?
>
> Order #1042 verified · Cancelled in Shopify

## Side by side

| | Aide | Chatbase |
|---|---|---|
| Cancel a Shopify order | Yes, for verified shoppers | No, routed to a person |
| Change a placed order's address | Yes, including part of an address | No; its billing address action changes the customer's account address |
| Refunds | Wait for a teammate by default | Same-order returns refund in the conversation, no approval step for now |
| Gorgias | Drafts and answers inside it | Opens an escalation ticket |
| Zendesk | Drafts and answers email tickets inside it | Replies to Zendesk tickets directly |
| Front | Drafts and answers inside it | No integration listed |

*Checked October 27, 2026 against Chatbase's own pages. Sources below.*

## What 2,000 AI replies cost

Take a store with 1,000 conversations a month where the AI writes 2 replies in each.

- Aide: Pro at $149 a month, with 4,000 included. Starter tops out first: $39 covers 1,000, extra replies at $0.15 stop at the $110 monthly cap after about 733 more, and AI then pauses until next month.
- Chatbase on a 1-credit model (Auto, GPT-6 Luna, Claude 5.5 Haiku): 2,000 credits. On a 2-credit model (Claude 5.5 Sonnet, GPT-6.1 Sol, Gemini 3.8 Flash): 4,000. Both fit Basic at $150 a month.
- Chatbase on Claude 5.5 Opus, at 5 credits a message: 10,000 credits, which needs Business at $500 a month (15,000 credits).

Paid yearly, Aide Pro is $119 a month and Chatbase Basic is $120. Drafts and handoffs count as AI replies; your team's replies never do.

## Sources

Every Chatbase fact here was checked on October 27, 2026 against Chatbase's own pages: its [Shopify actions documentation](https://www.chatbase.co/docs/user-guides/chatbot/actions/shopify-actions.md), [Gorgias integration doc](https://www.chatbase.co/docs/user-guides/integrations/gorgias.md), [documentation index](https://www.chatbase.co/docs/llms.txt) for the integration list, [models comparison](https://www.chatbase.co/docs/user-guides/chatbot/models-comparison.md) for credits per message, [pricing page](https://www.chatbase.co/pricing) and [Shopify App Store listing](https://apps.shopify.com/chatbase). Aide's facts come from its shipped product and [pricing](https://aide.app/pricing). Aide makes this page. If a Chatbase fact has changed, write to support@aide.app and we will correct it.

## Frequently asked questions

### Can Chatbase cancel a Shopify order?

Not with its Shopify actions. Chatbase's documentation, checked October 27, 2026, says no Shopify action cancels an order or changes the shipping address on an existing order, and to route those requests to a person. Aide does both for verified shoppers.

### Does Chatbase work inside Gorgias?

Chatbase's Gorgias integration opens a ticket with a summary when its AI escalates. Aide reads every Gorgias chat, email and messaging integration, puts a draft in an Aide card with an insert-draft macro, and answers live chat and email itself once you take an inbox live.

### When is Chatbase the better choice?

When you need AI on phone calls, WhatsApp, Messenger or Instagram today, one agent for support and sales across a business that isn't a store, Stripe billing questions answered, or your own choice of model. It also has the longer Shopify App Store history.

### When is Aide not the right fit?

When you need voice or phone support, which Aide does not handle today, or need to change WooCommerce orders. Aide reads WooCommerce orders, products and customers, but order actions are Shopify only.

### Does Aide have a free plan?

Yes. Free includes 150 AI replies a month, 2 team members and Shopify order actions, with no card. Your team's replies are always free.

### Can I move my Chatbase knowledge to Aide?

Aide imports your website, up to 300 pages, and help centers from Zendesk, Gorgias, Intercom, Help Scout and Front, and syncs your Shopify products as product pages. You can also write articles in Aide.

## Related
- [Keep Gorgias. Choose the AI inside it.](https://aide.app/compare/gorgias-ai-agent)
- [Eight AI agents for Shopify, compared on five criteria.](https://aide.app/compare/best-ai-agent-for-shopify)
- [Aide for Shopify](https://aide.app/integrations/shopify)

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