# Shopify order actions on a plan that starts free.

Aide and eesel both cancel, refund and change addresses on Shopify orders. Aide adds its own helpdesk, keeps refunds with your team by default, and bills per AI reply from $0.

Aide is an eesel AI alternative for Shopify stores that want an AI agent to cancel orders, fix shipping addresses and refund, with refunds held for a teammate's approval until you raise the limit. Its free plan includes 150 AI replies a month; paid plans start at $39.

Source: https://aide.app/compare/eesel · Updated 2026-11-03 · By Ziyad Basheer

| | |
|---|---|
| Pricing unit | Aide: per AI reply. eesel: 1 credit per ticket or chat, however long. |
| Free tier | Aide: 150 AI replies every month. eesel: 100 credits once, as a trial. |
| Entry paid plan | Aide: $39 for 1,000 AI replies. eesel: $299 a month for 500 credits. |
| Human handover | Aide hands off inside Aide Helpdesk. eesel's chat handover opens a ticket in your helpdesk. |
| App Store reviews | eesel 5.0 from 6 reviews. Aide 5.0 from 3. |
| Checked | November 3, 2026, using eesel's pricing page, Shopify docs and App Store listing. |

## The refund is ready. Your team says yes.

Aide confirms the order belongs to the shopper, works out what can still be refunded, and puts the refund on the order for a teammate to approve.

eesel's Shopify docs say whether its agent refunds directly or leaves the change for a person depends on how you set it up.

> Customer: The lamp in #1057 arrived with a cracked shade. Can I get my money back for it?
>
> Aide: Sorry about that, Dana. I can refund the $64.00 you paid for the lamp to your original payment method. Our team approves refunds, and you'll hear back as soon as they do.
>
> Order #1057 verified · $64.00 refund awaiting approval

## Side by side

| | Aide | eesel AI |
|---|---|---|
| Cancel an unfulfilled order | Yes, for verified shoppers | Yes, with a full Shopify connection |
| Change the shipping address | Yes, before the order ships | Yes, on orders not yet shipped |
| Refunds | Wait for a teammate by default | Direct or approved, as you set it up |
| Start a return | Yes, by your Shopify return rules, once you switch returns on | Yes, a Create Return action |
| Where your team works | Aide Helpdesk, or inside Zendesk, Gorgias and Front | Your helpdesk, such as Zendesk, Gorgias or Freshdesk |
| Slack | Notifications for handoffs and approvals | Answers team questions in Slack threads |

*Checked November 3, 2026 against eesel's public pages. Sources below.*

## What 500 conversations cost

Picture a store where the AI takes 500 conversations a month.

- Aide at 2 AI replies per conversation: 1,000 replies, which is Starter at $39 a month. At 4 replies each, 2,000 replies fits Pro at $149.
- eesel: 500 credits however many replies, which its Shopify page prices at $299 a month. With overage on, extra credits are $0.80; with it off, agents pause.
- eesel's Shopify App Store listing shows a separate usage plan: $0.40 per regular task and $4 per heavy task.

eesel's meter follows conversations, so a long thread costs it nothing more. Aide's follows replies, drafts and handoffs included. Price both from last month's volume.

## Sources

eesel facts were checked on November 3, 2026 on eesel's [pricing page](https://www.eesel.ai/pricing), its [Shopify page](https://www.eesel.ai/integrations/shopify) for the $299 and 500 credit figures, the [Shopify integration docs](https://docs.eesel.ai/integrations/shopify) for actions, connection types and handover, and its [Shopify App Store listing](https://apps.shopify.com/eesel). Aide's side comes from the product as shipped, its [pricing](https://aide.app/pricing) and its [App Store listing](https://apps.shopify.com/aide). Aide publishes this comparison. Spot something out of date on eesel's side? Email support@aide.app and we'll fix the page.

## Frequently asked questions

### Can eesel AI change Shopify orders?

Yes. With a full Shopify connection, eesel's docs list refund, cancel, create return, draft order and shipping address actions, and you choose whether each runs on its own or waits for approval. Its Quick start connection reads only the public storefront, with no orders.

### How is eesel AI priced?

One credit per ticket or chat, however many replies it takes, per eesel's pricing page checked November 3, 2026. Its Shopify page lists $299 a month for 500 credits. The free plan is a one-time trial of 100 credits, and overage, if you switch it on, is $0.80 a credit.

### When is eesel AI the better choice?

When you want one agent answering team questions in Slack and working across Freshdesk or Intercom as well as your store, draft orders built from a chat, or a team to run your whole support operation (its managed service is $5,000 a month and covers phone). Long conversations also cost eesel nothing extra.

### When is Aide not the right fit?

If you need an AI on phone calls, which Aide doesn't handle, or order changes on WooCommerce, where Aide reads orders but can't change them.

### Does Aide need a separate helpdesk?

No. Aide Helpdesk is the inbox, with routing, SLAs and macros, and your team's own replies are free. If you already run Zendesk, Gorgias or Front, Aide works inside it instead, on every plan.

### How does Aide know the shopper owns the order?

The shopper is logged in to their store account, or gives the order number with the email used at checkout. Order actions only run after that check.

## Related
- [Aide vs My AskAI](https://aide.app/compare/my-ask-ai)
- [Built to act on Shopify orders.](https://aide.app/compare/chatbase)
- [Aide prepares the refund. Your team approves it.](https://aide.app/shopify/refunds)

Start free: https://my.aide.app/register