Aide vs. Gorgias:
Elevating E-commerce Support

Discover how Aide's AI-powered automation compares to Gorgias for enhancing your e-commerce support.

Customizable AI Automation,
Seamless Integration

Aide offers customizable workflow templates and integrates with your existing helpdesk, providing advanced AI capabilities at a more affordable price point.

Frequently asked questions

How does Aide's pricing compare to Gorgias?

Aide is significantly more cost-effective for automations. We charge no more than $0.10 per conversation, while Gorgias can charge up to $1 per automated ticket. Aide also has no hidden fees for automations or additional features.

Can Aide replace my existing helpdesk like Gorgias does?

Unlike Gorgias, which is a complete helpdesk solution, Aide is designed to integrate with your existing helpdesk. This allows you to enhance your current setup with advanced AI-powered automations without the need to switch platforms.

How customizable are Aide's workflows compared to Gorgias?

Aide offers highly customizable workflow templates that can be tailored to your specific business needs. You can create custom issues and workflows, and even adjust policies for scenarios like late deliveries or order cancellations. Gorgias, in contrast, primarily offers e-commerce-specific templates with less flexibility.

What kind of reporting does Aide offer?

Aide provides advanced, AI-specific reporting. You can track how often certain workflows are used and which help center articles are most referenced. This detailed insight allows you to continually optimize your support processes.

Is Aide suitable for businesses of all sizes?

Yes, Aide is designed to scale with your business. We offer various pricing plans to accommodate different conversation volumes, from 800 to 10,000 conversations per month. For enterprises with higher volumes, we also offer customized, discounted multi-month/year contracts.

why choose aide?

Our commitment to outstanding customer support isn't just a promise — it's an obsession.

Easy one-click integrations

start using aide with your existing Zendesk and Front help desks

All features on all plans

Get 20+ features with every aide plan are available on all plans

Guided implementation

Our automation advisors will help you build a successful automation strategy