# Order changes built in, not wired up.

My AskAI looks up Shopify orders and needs an API Task for anything that changes one. Aide cancels, refunds and edits addresses for verified shoppers with nothing to build.

Aide is a My AskAI alternative for Shopify stores that want the AI to cancel orders, change addresses and refund without connecting their own APIs, with refunds waiting on your team's approval. Aide also works inside Front or on its own, and starts free.

Source: https://aide.app/compare/my-ask-ai · Updated 2026-11-03 · By Ziyad Basheer

| | |
|---|---|
| Pricing unit | Aide: per AI reply. My AskAI: credits, 1 credit per 2 AI replies. |
| Entry price | Aide: Free, then $39. My AskAI: Pro at $199 a month, about 1,000 chats. |
| Trial | My AskAI: 30 days free, no card. Aide: a free plan with no end date. |
| Helpdesks | My AskAI: Intercom, Zendesk, HubSpot, Gorgias, Freshdesk, Freshchat. Aide: Zendesk, Gorgias, Front. |
| App Store reviews | My AskAI: no reviews yet. Aide: 5.0 from 3. |
| Checked | November 3, 2026, using My AskAI's pricing page, Shopify docs and App Store listing. |

## A return started in the chat.

Once you switch returns on, Aide follows your Shopify return rules, including the window and excluded tags like final-sale, and files the return as a request your store approves.

With My AskAI, a return, refund or address change runs as a Task with a Tool that calls an API your team provides. Its ready-made Shopify task covers order status.

> Customer: Can I return the sneakers from #1084? They're a size too small.
>
> Aide: Of course, Leo. Order #1084 is still inside the return window, so I've sent a return request for the sneakers to our team. You'll hear back once it's approved.
>
> Order #1084 verified · Return requested in Shopify

## Side by side

| | Aide | My AskAI |
|---|---|---|
| Order status | Yes, with live UPS and FedEx tracking | Ready-made task: order ID plus email |
| Cancel, refund, change address | Built in, for verified shoppers | Tasks calling an API you provide |
| Refund approval | A teammate approves by default | Set in the Task you write |
| Front | Drafts and answers inside it | Not among its listed helpdesks |
| Intercom, HubSpot, Freshdesk | Not supported | Supported |
| Where handoffs land | Aide Helpdesk, or your Zendesk, Gorgias or Front | Your existing helpdesk, per its FAQ |

*Checked November 3, 2026 against My AskAI's public pages. Sources below.*

## 1,000 chats, priced both ways

Take 1,000 conversations a month in your helpdesk's chat.

- At 2 AI replies each, Aide needs 2,000 replies: Pro at $149, with 4,000 included. My AskAI Pro covers about 1,000 such chats at $199 a month, or $149 through its Shopify listing.
- At 3 replies each, Aide is still $149. My AskAI uses 1,500 credits, so about 500 extra at roughly $0.12, near $259 at the website price.
- Email: My AskAI bills a first email reply as 1 credit, twice a chat reply. Aide counts it as one AI reply.
- Task and tool replies add $0.02 each on My AskAI. Aide's order actions add nothing beyond the reply.

Billed yearly, Aide Pro is $119 a month and My AskAI Pro is $130.

## Sources

My AskAI facts were checked on November 3, 2026 against its [pricing page](https://myaskai.com/pricing), its help articles on [usage costs](https://support.myaskai.com/account-management/billing/usage-costs), [Shopify](https://support.myaskai.com/features/shopify), [Tasks](https://support.myaskai.com/features/tasks) and [Actions (Tools)](https://support.myaskai.com/features/ai-actions-tools), and its [Shopify App Store listing](https://apps.shopify.com/my-askai-ai-support-agent). Aide's figures are its live [pricing](https://aide.app/pricing) and [App Store listing](https://apps.shopify.com/aide). Aide maintains this page; if a My AskAI detail has moved on, a note to support@aide.app gets it corrected.

## Frequently asked questions

### Can My AskAI cancel or refund a Shopify order?

Through a Task. Its Shopify docs, checked November 3, 2026, set up an order-status task for you; refunds, cancellations and address changes run as Tasks that call an API through Tools you configure. Aide does all three for verified shoppers without API work.

### How is My AskAI priced?

Pro is $199 a month, or $130 billed yearly, with about 1,000 chat tickets, since one conversation credit covers two AI replies. Extra usage is about $0.12 a ticket on Pro and $0.10 on Scale, which is $499 with 2,000; Enterprise starts at $999. Its Shopify App Store listing shows Pro at $149 a month.

### When is My AskAI the better choice?

When your helpdesk is Intercom, HubSpot, Freshdesk or Freshchat, when you want the AI inside Slack or Microsoft Teams through its $49 add-on, or when you support a software product as well as a store. Its Scale plan also runs a separate agent per brand, region or customer type.

### When is Aide not the right fit?

When you need phone or voice, which Aide does not offer, or need to change orders on WooCommerce. Aide reads WooCommerce stores, but its order actions run on Shopify.

### Does Aide work inside Front?

Yes. Aide reads every Front shared inbox, writes its drafts as Front drafts that stay current as the customer writes again, and answers email once an inbox is live.

### Can I bring my knowledge over from My AskAI?

Point Aide at your website, and it imports up to 300 pages, or at your Zendesk, Gorgias, Intercom, Help Scout or Front help center. Shopify products sync in on their own as product pages.

## Related
- [Aide vs Fin](https://aide.app/compare/fin)
- [Keep Zendesk. Add AI that acts on orders.](https://aide.app/compare/zendesk-ai)
- [Ten AI support tools, compared on what they charge for.](https://aide.app/compare/ai-customer-service-pricing)

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