# Order actions without a platform fee.

Both AIs cancel, refund and edit Shopify orders. Aide starts free with no platform fee, sets up without a sales call, and runs alongside Zendesk, Gorgias or Front or as a standalone helpdesk.

Aide is a Siena AI alternative that cancels, refunds and edits Shopify orders once a shopper is verified, holding each refund until a teammate approves. Siena lists $0.90 per automated ticket on top of a $750 platform fee each month; Aide has a $0 plan and charges per AI reply.

Source: https://aide.app/compare/siena · Updated 2026-11-03 · By Ziyad Basheer

| | |
|---|---|
| Pricing unit | Aide: per AI reply. Siena: per automated ticket, $0.90 each. |
| Platform fee | Siena: $750 a month for its AI engine. Aide: none, and Free is $0. |
| Helpdesks | Siena: Zendesk, Gorgias, Kustomer, Gladly, Dixa, Intercom. Aide: Front, Gorgias, Zendesk, or its own helpdesk. |
| Getting started | Siena: a demo and its implementation team. Aide: self-serve signup, no card on Free. |
| App Store reviews | Aide 5.0 from 3 reviews. A store search found no Siena listing. |
| Checked | November 3, 2026, using Siena's pricing, integrations and comparison pages. |

## A refund your team signs off on.

Siena's Shopify page describes refunds, cancellations and replacements processed instantly, with no agent involvement. Some teams want exactly that. Others want a person to say yes before money leaves the store.

Aide confirms the shopper, checks what the order can still refund, and sends the request to your team. When you trust it with more, raise its limits.

> Customer: The candle in #1057 arrived in pieces. Could you refund it?
>
> Aide: I'm sorry it arrived broken. A $28.00 refund for the candle, back to your original payment method, is waiting on a teammate's sign-off. I'll message you here once it's through.
>
> Order #1057 verified · $28.00 refund pending team sign-off

## Siena and Aide, row by row

| | Aide | Siena AI |
|---|---|---|
| Shopify order actions | Refunds, cancellations, address changes, unshipped item removal, returns | Cancel, refund, replace, edit orders, change address or email, adjust prices |
| Refunds | Held for a teammate's yes by default | Processed in the conversation, per its Shopify page |
| Helpdesk | Aide Helpdesk, or alongside Zendesk, Gorgias or Front | On top of the helpdesk you run |
| Price | Free, then $39, $149 or $499 monthly | $750 platform fee monthly, then $0.90 for each automated ticket |
| Setup | You sign up and connect a store | Demo, then its implementation team |
| Channels | Chat and email; drafts elsewhere in your helpdesk | Email, SMS, chat, WhatsApp, social and voice, per its FAQ |

*Siena details as published on November 3, 2026. Links under Sources.*

## The math at 1,000 tickets a month

Picture a store with 1,000 tickets monthly. Suppose the AI closes 600 alone, a number picked for the example, and writes 2 replies on every ticket.

- Siena: the $750 platform fee plus 600 automated tickets at $0.90 ($540) is $1,290 a month, before the implementation and support its page does not price.
- Aide: 2,000 AI replies lands on Pro, $149 a month, which includes 4,000. Drafts on the 400 tickets your team finishes are inside that count.

Siena's bill starts at $750 before the first ticket. Aide's starts at $0: a store that stays within 150 AI replies monthly pays nothing.

## Sources

On November 3, 2026 we read Siena's [pricing page](https://www.siena.cx/pricing), [Shopify integration](https://www.siena.cx/integrations/shopify), [integrations directory](https://www.siena.cx/integrations) and [Siena vs Gorgias page](https://www.siena.cx/compare/siena-ai-vs-gorgias-ai), which covers channels and how Siena sits on a helpdesk. A [Shopify App Store search](https://apps.shopify.com/search?q=siena+ai) showed no Siena app. Aide's side reflects the product as it ships, plus its [pricing](https://aide.app/pricing) and [App Store listing](https://apps.shopify.com/aide). If a Siena detail has changed, email support@aide.app and we'll update the page.

## Frequently asked questions

### Does Siena AI refund Shopify orders without a person?

Yes. On November 3, 2026, Siena's Shopify integration page said it cancels orders, processes refunds and sends replacements through Shopify without routing the ticket to a person. Aide refunds for verified shoppers too, and by default each refund waits for a teammate.

### How is Siena AI priced?

Siena's pricing page lists a $750 monthly platform fee for its AI engine and an unlimited sandbox, an Automation Pack at $0.90 per automated ticket, and onboarding with dedicated Slack support. Its team sends a final quote once you describe what you need.

### Does Siena work with Front?

Front isn't in Siena's integrations directory, which lists Zendesk, Gorgias, Kustomer, Gladly, Dixa and Intercom as helpdesks. Aide connects to Front, Zendesk and Gorgias on every plan, and teams without a helpdesk can run on Aide Helpdesk.

### When is Siena AI the better fit?

When your team is on Kustomer, Gladly, Dixa or Intercom, want AI on voice, WhatsApp, Instagram or TikTok today, want subscription skips and swaps in Recharge or Skio handled by the AI, or want review moderation on Yotpo or Okendo. Brands that prefer a hands-on implementation team to self-serve setup may also lean its way.

### When is Aide not the right fit?

When you need phone support, AI replies on WhatsApp, Messenger or Instagram right now, or edits to WooCommerce orders, which Aide can read but not change.

### Can I try Aide before talking to anyone?

Yes. Sign up, connect Shopify and try the agent in the preview and check each procedure against your last 50 conversations. Connecting a helpdesk sends nothing to customers until you take an inbox live.

## Related
- [Shopify refunds with approval](https://aide.app/shopify/refunds)
- [Keep Gorgias. Choose the AI inside it.](https://aide.app/compare/gorgias-ai-agent)
- [Eight AI agents for Shopify, compared on five criteria.](https://aide.app/compare/best-ai-agent-for-shopify)

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