# AI that resolves the order, not only the chat.

Aide's AI cancels, refunds and changes addresses on Shopify orders for verified shoppers, with nothing to build. It works inside Zendesk, Gorgias or Front, or on its own.

Aide is a Tidio alternative for Shopify stores that want the AI itself to cancel, refund or change the address on an order, with refunds waiting for your team by default. It bills per AI reply, and the free plan includes 150 AI replies every month.

Source: https://aide.app/compare/tidio · Updated 2026-10-27 · By Ziyad Basheer

| | |
|---|---|
| Pricing unit | Aide: per AI reply. Lyro: per Lyro conversation. |
| Free AI | Aide: 150 AI replies every month. Lyro: 50 Lyro conversations, once. |
| Entry paid AI | Aide: $39 a month for 1,000 AI replies. Lyro: $39 for 50 conversations. |
| Free plan seats | Aide: 2 team members. Tidio: 10 seats, 50 human conversations a month. |
| App Store reviews | Tidio 4.8 from 1,358 reviews. Aide 5.0 from 2. |
| Checked | October 27, 2026, using Tidio's pricing page, Lyro pages and help center. |

## Address fixed before the label prints.

A shopper who moved needs the address changed now. Aide matches the order number to the checkout email, or recognizes a logged-in shopper, and updates the address in Shopify.

With Lyro, that runs only if your team has built an Action for it against Shopify's API, and Tidio's docs warn that Lyro does not validate or roll back those integrations.

> Customer: Can you change the address on #1042? I moved last week.
>
> Aide: Of course. Order #1042 hasn't shipped, so it now goes to 18 Elm Street, Apt 4, Portland, OR 97205.
>
> Order #1042 verified · Shipping address updated in Shopify

## Side by side

| | Aide | Tidio with Lyro |
|---|---|---|
| AI cancels an order | Yes, for verified shoppers | Through an Action you build against an API |
| AI changes a placed order's address | Yes, for verified shoppers | Through an Action you build; Tidio lists it for unfulfilled orders |
| AI refunds | Wait for a teammate by default | Through an Action you build; a shopper-confirmation switch per Action |
| Team changes orders from the inbox | Refund, cancel, change address, hold, free replacement | Cancel, change address, refund |
| Works inside another helpdesk | Zendesk, Gorgias and Front, every plan | Zendesk, Salesforce and others; Plus (from $300 a month) and Premium, per its Lyro FAQ |
| WhatsApp, Instagram, Messenger | Not offered to new workspaces yet | Offered |

*Checked October 27, 2026 against Tidio's public pages. Sources below.*

## What 1,000 AI replies cost

Take a store where the AI handles 500 conversations a month and writes 2 replies in each.

- Aide: 1,000 AI replies fits Starter at $39 a month. At 4 replies per conversation, 2,000 fits Pro at $149.
- Tidio: 500 Lyro conversations is $350 a month, or $291.67 a month billed yearly. Lyro can reply as often as needed in a conversation, a shopper back after 15 quiet minutes starts a new one, and a conversation Lyro hands off immediately isn't counted.
- Human conversations: free and unlimited on every Aide plan. Tidio's Free plan includes 50 a month, and Starter is $29 a month for 100.

Lyro's count follows the conversations it joins; Aide's follows the replies it writes. Run both from last month's volume: conversations the AI would join, and replies per conversation.

## Sources

Tidio facts were checked on October 27, 2026 against Tidio's own pages: its [pricing page](https://www.tidio.com/pricing/), [Lyro page](https://www.tidio.com/lyro/), [Lyro Actions page](https://www.tidio.com/ai-agent/lyro-actions/), [features page](https://www.tidio.com/features/), [FAQ](https://www.tidio.com/faq/) for the Plus price, help articles [Lyro Actions](https://help.tidio.com/hc/en-us/articles/20344365583132-Lyro-Actions), [Lyro Action templates](https://help.tidio.com/hc/en-us/articles/23091021128732-Lyro-Action-templates), [The Lyro AI agent limit](https://help.tidio.com/hc/en-us/articles/13924459295900-The-Lyro-AI-agent-limit) and [Which upgrades do I need?](https://help.tidio.com/hc/en-us/articles/6266099959708-Which-upgrades-do-I-need), the Lyro tier prices in its [chatbot pricing article](https://www.tidio.com/blog/chatbot-pricing/), and its [Shopify App Store listing](https://apps.shopify.com/tidio-chat). Aide's facts come from its shipped product, [pricing](https://aide.app/pricing) and [Shopify App Store listing](https://apps.shopify.com/aide). Aide makes this page. If a Tidio fact has changed, write to support@aide.app and we will correct it.

## Frequently asked questions

### Can Tidio's Lyro cancel a Shopify order on its own?

Tidio's ready-made Lyro template for Shopify gets order status. Tidio says Lyro Actions can change addresses on unfulfilled orders, start returns and trigger refunds through Actions you build against an API, and paid Lyro plans allow up to 3 Actions. Aide cancels, refunds and changes addresses for verified shoppers without building anything.

### How is Tidio's Lyro priced?

Per Lyro conversation, any conversation thread with at least one Lyro reply. Tidio lists $39 a month for 50, $140 for 200, $350 for 500 and $700 for 1,000, with 2 months free on yearly billing. A thread closes after 15 minutes of inactivity, and a new message after that counts again.

### When is Tidio the better choice?

When you want AI on WhatsApp, Instagram and Messenger today, video calls with shoppers, a help center hosted for you (Aide imports yours but does not host one), proactive Flows for cart recovery and discount codes, or up to 10 free seats for human chat. Its Shopify App Store review history is also far longer.

### When is Aide not the right fit?

When you need voice or phone support, need to change WooCommerce orders (Aide reads them; order actions are Shopify only), or want chat inside Shopify checkout without Shopify Plus. Order help on the thank-you page works on every plan.

### Does Aide work inside Gorgias or Front?

Yes. Aide connects to Zendesk, Gorgias and Front on every plan, drafts on every ticket and answers chat or email once you take an inbox live. Your team keeps its helpdesk, macros and reports.

### Can I move from Tidio to Aide?

Aide imports your website, up to 300 pages, and help centers from Zendesk, Gorgias, Front and other helpdesks, and syncs your Shopify products as product pages. Add Aide Chat to your theme from the theme editor, with no code.

## Related
- [Eight AI agents for Shopify, compared on five criteria.](https://aide.app/compare/best-ai-agent-for-shopify)
- [Aide vs Shopify Inbox](https://aide.app/compare/shopify-inbox)
- [Keep Zendesk. Add AI that acts on orders.](https://aide.app/compare/zendesk-ai)

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