# The AI inside your helpdesk, without the minimum.

Like Yuma, Aide lives in your Zendesk, Gorgias or Front tickets and acts on Shopify orders. You set it up yourself, start on a free plan, and pay per AI reply instead of a monthly ticket package.

Aide is a Yuma AI alternative that sits in Zendesk, Gorgias or Front, or stands alone, and changes Shopify orders for shoppers it has verified. Yuma's App Store plans start at $850 a month with a ticket package; Aide has a free tier and meters AI replies.

Source: https://aide.app/compare/yuma · Updated 2026-11-03 · By Ziyad Basheer

| | |
|---|---|
| Pricing unit | Yuma: per fully resolved ticket. Aide: per AI reply, drafts included. |
| Entry price | Yuma: $850 a month on Shopify. Aide: $0, with paid plans from $39. |
| Helpdesks | Both: Zendesk, Gorgias, Front. Yuma adds Kustomer, Gladly, Re:amaze, Salesforce and others. |
| No helpdesk yet | Aide Helpdesk comes with every plan. Yuma joins the helpdesk you already run. |
| Trial | Yuma: 14 days on its listing, 30 on its site. Aide: free plan, no card. |
| App Store reviews | Yuma 5.0 (9 reviews), Aide 5.0 (3), as of November 3, 2026. |

## Live in Gorgias, one inbox at a time.

Both tools go live in stages. Yuma starts a new playbook on 10% of the conversations it matches and leaves the rest as drafts for your team.

Aide starts each Gorgias inbox in Watch only, then moves to test senders, a share of conversations and finally everyone. Once an inbox is live, it answers chat and email and steps aside when a teammate takes the ticket.

> Customer: Hi, can you send #1068 to my work address instead? 400 Pine St, Suite 12, Denver, CO 80202.
>
> Aide: Done. #1068 is still unfulfilled, so I've changed its delivery address to 400 Pine St, Suite 12, Denver, CO 80202.
>
> Gorgias chat · Order #1068 verified · Address changed in Shopify before fulfillment

## Yuma and Aide in the same helpdesk

| | Aide | Yuma AI |
|---|---|---|
| Runs inside | Aide Helpdesk, Front, Gorgias or Zendesk | Gorgias, Zendesk, Front, Kustomer, Gladly, Re:amaze, Salesforce and more |
| Shopify actions | Refund, cancel, edit the address, drop an unfulfilled item, open a return | Refunds, cancellations, returns, order edits, subscription changes |
| Refunds | Need a teammate's approval unless you raise limits | Hard limits you agree with its team |
| Setup | Self-serve; Pro and Scale add a setup call | An account manager connects tools and writes first playbooks |
| Price | Free, $39, $149 or $499 a month | $850 or $1,200 a month plus overage |

*Yuma facts from its site and App Store listing, November 3, 2026. Sources below.*

## The meter, worked through

Yuma doesn't publish how many tickets its packages include, so compare what each meter counts.

Take 800 Gorgias tickets a month with 2 AI replies on each, as answers or as drafts your team sends.

- Aide: 1,600 AI replies. Starter covers 1,000, and 600 more at $0.15 add $90, so $129 a month. Pro covers it for $149 with room to spare.
- Yuma: Small Merchant is $850 a month, with resolved tickets above its package billed as overage.

Yuma counts tickets its AI fully resolves. Aide counts every reply it writes, resolved or not. Your Gorgias bill stays the same with either.

## Sources

Everything about Yuma here comes from three pages read November 3, 2026: its [homepage](https://yuma.ai/) for helpdesks, actions and rollout, its [pricing page](https://yuma.ai/pricing), which explains outcome pricing without rates, and the [App Store listing](https://apps.shopify.com/yuma) for plan prices, trial and reviews. Aide's side comes from the shipping product and [aide.app/pricing](https://aide.app/pricing). If something on Yuma's side has moved, support@aide.app takes corrections.

## Frequently asked questions

### Do both tools work inside Gorgias and Zendesk?

Yes. Yuma lists Gorgias, Zendesk and Front among nine helpdesks it runs in. Aide plugs into all three on every plan, Free included, and nothing about your team's macros, views or reports changes.

### How much does Yuma AI cost?

Yuma's pricing page describes paying only for tickets its AI fully resolves, with no charge for escalations, and asks for a demo before quoting. On its Shopify App Store listing, Small Merchant is $850 a month and Medium Merchant $1,200, each with a package of automated tickets and overage fees.

### What does Aide do for a store without a helpdesk?

It runs on Aide Helpdesk, its own inbox, with Aide Chat on your storefront and email that arrives by forwarding or through Gmail. Yuma's Chat AI adds storefront chat that escalates into the helpdesk you already have.

### When is Yuma AI the better fit?

When you run Kustomer, Gladly, Salesforce Service Cloud, Re:amaze, Zoho Desk or Sprinklr, need order actions on WooCommerce or Magento, want AI replying to Instagram and Facebook comments and ad comments, or want an account team to build and tune your playbooks.

### When is Aide not the right fit?

When phone support matters, or you want Aide to host your help center. Aide imports your existing help center, and it reads WooCommerce orders without changing them.

### What counts as an AI reply?

Each customer message Aide writes a reply or a draft for, sent or not, handoffs included, plus what Copilot writes for your team. Replies your team writes cost nothing and have no cap.

## Related
- [Keep Gorgias. Choose the AI inside it.](https://aide.app/compare/gorgias-ai-agent)
- [Keep Zendesk. Add AI that acts on orders.](https://aide.app/compare/zendesk-ai)
- [Ten AI support tools, compared on what they charge for.](https://aide.app/compare/ai-customer-service-pricing)

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