Scale

Using AI Assist

Surface knowledge at the right time to help your team maximize their productivity in their day-to-day operations and respond to customers faster

Updated on September 1, 2022

Aide automatically identifies messages and suggests cards that contain solutions, which consist of snippets (also known as canned responses or macros) and processes (step-by-step instructions) for every issue.

Identifying Messages

Whenever a message lands in your Front or Zendesk inbox, we receive a webhook notifying us that a new message has been sent by one of your customers. We then pull the new message and and figure out what the most relevant card or snippet is.

Intelligent Suggestions

Support platforms help you create template responses but do not assist in the process of surfacing knowledge when it's needed, this is where Agent panel shines.Snippets and processes help your team respond to your customer's request instead of having to manually lookup knowledge and information.

Snippets

To Standardize Operating Procedures, Aide helps you create and maintain step-by-step instructions to solve your customer's problems.

Processes

To Standardize Operating Procedures, Aide helps you create and maintain step-by-step instructions to solve your customer's problems.