Aide automatically identifies messages and suggests cards that contain solutions, which consist of snippets (also known as canned responses or macros) and processes (step-by-step instructions) for every issue.
Identifying Messages
Whenever a message lands in your Front or Zendesk inbox, we receive a webhook notifying us that a new message has been sent by one of your customers. We then pull the new message and and figure out what the most relevant card or snippet is.
Intelligent Suggestions
Support platforms help you create template responses but do not assist in the process of surfacing knowledge when it's needed, this is where Agent Assist shines.Snippets and processes help your team respond to your customer's request instead of having to manually lookup knowledge and information.
Snippets
To Standardize Operating Procedures, Aide helps you create and maintain step-by-step instructions to solve your customer's problems.
Processes
To Standardize Operating Procedures, Aide helps you create and maintain step-by-step instructions to solve your customer's problems.