# Work your support queue from ChatGPT.

Connect Aide to ChatGPT with your Aide login. Look up orders, answer conversations and refund or cancel within your role, without opening another tab.

With Aide connected, ChatGPT can search your knowledge, look up Shopify orders, read and reply to conversations, and refund, cancel or approve order changes within your role and approval limits. You sign in with your Aide account, so there is no API key to copy.

Source: https://aide.app/integrations/chatgpt · Updated 2026-10-27 · By Ziyad Basheer

| | |
|---|---|
| Server address | https://app-api.aide.app/mcp, added as a custom MCP server in ChatGPT on the web. |
| Sign-in | Your Aide account, with read only or read and act access. |
| Limits | Your role and approval limits. Larger refunds wait for an admin. |
| Setup by chat | Send "Set up Aide for my business" to sign up and launch. |
| Company knowledge | ChatGPT cites your Aide knowledge in answers and deep research. |
| Plans | Every Aide plan. On ChatGPT Business, Enterprise and Edu, admins allow custom servers. |

## The support work your team does in Aide

ChatGPT sees only the tools your sign-in allows, and asks before it sends a reply or changes an order.

- Look up Shopify orders: Find synced orders by email or order number, and check whether an order can be returned.
- Search your knowledge: Search articles, products and macros the way Aide's replies do.
- Read and answer: Filter conversations like your inbox, read Aide's draft, reply, add a note or reassign.
- Refund, cancel, approve: Refund or cancel an order, and approve or reject order changes, within your limit.
- Scenarios and macros: Read your macros, and create or edit the scenarios that tell Aide what to do.
- Support numbers: Owners and admins read the analytics overview, the support summary and satisfaction figures.

## Add Aide in a few minutes

ChatGPT on the web. Nothing is shared if you decline.

- Add a custom MCP server: In ChatGPT, open Plugins, choose Add custom MCP server, enter the address and choose OAuth.
- Sign in and approve: Aide shows the workspace and what ChatGPT may do. Approve, and it connects as you.
- Use it in a chat: Type @, choose Aide, and ask which open conversations are about late deliveries this week.

## What a session looks like

A teammate asks ChatGPT: "Find the conversation with jamie@example.com about order 1042 and tell me where it is." ChatGPT finds the conversation, reads the messages and Aide's draft, and pulls the order with its shipments.

Asked to cancel, it confirms first, then the cancellation runs in Shopify through Aide. If the refund that comes with it is above that teammate's approval limit, it waits for an admin, and ChatGPT says so.

Every action is a call to Aide's API, with the same permissions, approval rules and rate limits as the dashboard, and is saved in Aide as yours. Connected apps are listed under Developers in Aide's settings, where you can disconnect one at any time.

## Good to know

- Topics, helpdesk rules, your team and billing stay in the Aide dashboard.
- Order actions are Shopify only; WooCommerce orders are read-only.
- Connected apps stay signed in 30 days after last use.

## Frequently asked questions

### Can ChatGPT look up my Shopify orders?

Yes. Once Aide is connected, ChatGPT can find synced Shopify orders by customer email or order number, see the orders on a conversation, and check whether an order can be returned.

### Can ChatGPT refund or cancel an order?

Yes, within your role and approval limits. ChatGPT asks you to confirm first, and a refund above your approval limit waits for an admin.

### Does connecting ChatGPT need an API key?

No. You sign in with your Aide account, so ChatGPT acts as you. A workspace API key can only read knowledge, products, topics, macros, orders and analytics, and never sees conversations.

### Can I set up Aide entirely from ChatGPT?

Mostly. ChatGPT imports your site, writes articles, tests the agent, connects a channel and deploys it with your OK. You open the browser only to sign in to services like Gmail or Shopify, and plans are chosen in the dashboard.

### Can a reply sent from ChatGPT be taken back?

No. A reply goes to the customer and can't be unsent, which is why ChatGPT asks before sending one. Ask for an internal note to keep something inside your team.

## Related
- [Run your customer support from Claude](https://aide.app/integrations/claude)
- [Customer support MCP server](https://aide.app/mcp)
- [Aide for Shopify](https://aide.app/integrations/shopify)

Start free: https://my.aide.app/register