# Your Shopify orders, inside Front. Handled by an AI teammate.

Aide brings the customer's Shopify orders into the Front sidebar, keeps a draft ready on every conversation and resolves order questions in the inboxes you take live.

Aide connects Front and Shopify so the Aide panel in the Front sidebar shows the customer's Shopify orders and any action waiting for approval. In inboxes you take live, its AI agent answers email and can cancel, refund, change the address or start a return for a verified shopper.

Source: https://aide.app/integrations/front-shopify · Updated 2026-11-05 · By Ziyad Basheer

| | |
|---|---|
| In Front | The Aide panel in the sidebar and composer, with Shopify orders. |
| Drafts | Front drafts, kept current as the customer writes again. |
| Order actions | Cancel, refund, change the address, remove an unshipped item, add a note. |
| As a teammate | Front rules can assign conversations to Aide (beta). |
| Refunds | Wait for a teammate by default. Large ones from Agents need an Owner or Admin. |
| Plans | Front and Shopify connect on every plan, Free included. |

## The Shopify questions in your Front inboxes

Aide reads the live order before it writes, then acts inside the rules your team sets. Topics set to Drafts get a Front draft instead.

### Where is my order?

Aide reads the order and every shipment, so a split order gets each package's status and delivery date in one reply.

> Customer: Half of order #8841 arrived. Where is the rest?
>
> Aide: Order #8841 shipped in two boxes. The second, with the lamp shade, left the UPS facility in Chicago this morning and is due Friday. Here is its tracking link.
>
> 2 shipments read from Shopify and UPS · Order #8841

### Address changes before it ships

If the order hasn't shipped, Aide updates the shipping address in Shopify. If it has, the conversation goes to your team with the order attached.

> Customer: Can order #9120 go to my office? 77 Bloor St W, Floor 9.
>
> Aide: Done. Order #9120 hadn't shipped yet, so it now goes to 77 Bloor St W, Floor 9.
>
> Shipping address updated in Shopify · Order #9120

### Cancellations, refund approved by you

Aide cancels an unshipped order in Shopify. The refund waits in the Aide panel until a teammate approves or rejects it.

> Customer: Please cancel order #9054. I ordered the wrong size.
>
> Aide: Order #9054 is cancelled and won't ship. Your $64.00 refund is with our team for approval, and you'll get an email when it's issued.
>
> Order cancelled in Shopify · Refund awaiting approval

### Aide as a Front teammate

A Front rule assigns an inbox's conversations to Aide. It answers what you allow, and hands the rest back with a summary, a draft and an assignment.

> Customer: The sofa in order #6630 has a torn seam. I want a replacement, not a refund.
>
> Aide, handing back: Summary for the team: torn seam on the sofa from order #6630, delivered Monday. Customer wants a replacement. Draft reply below.
>
> Assigned back to the Furniture team · Order #6630 attached

### Drafts on @mention

Any teammate can @mention Aide in a conversation and get a draft written from the order. A mention never sends anything to the customer.

> Customer: Is the walnut desk from order #7015 solid wood or veneer?
>
> Aide draft: The walnut desk is a walnut veneer over a plywood core, with solid walnut legs. Order #7015 hasn't shipped yet, if you'd like to change it.
>
> Draft written into Front · Product details from Shopify

## Shopify, without leaving Front

Your team keeps its inboxes, rules and macros. The order comes to the conversation.

- Orders in the sidebar: Recent orders with items, totals, refunds and shipments, beside every conversation.
- Approve in the panel: A refund Aide offers waits in the panel. Approve or reject it, and Aide tells the customer.
- One shared draft: Aide updates its draft when the customer writes again and never overwrites a teammate's edit.
- Hold or replace: Teammates can hold fulfillment or send a free replacement to the original address.
- Custom channels too: Aide works in Front custom-channel inboxes, such as third-party WhatsApp connectors.
- Alongside other AI: Aide stays out of conversations assigned to another AI teammate, and picks up when handed one.

## From two connections to the first draft

- Connect Front: Sign in to Front from Aide and pick your shared inboxes. Setup links to the first draft.
- Connect Shopify: Install Aide from the Shopify App Store or connect your store in Aide. Orders appear on matching conversations.
- Choose what runs: Each topic is set to AI Agent, Drafts or None. New topics start at Drafts.

## Frequently asked questions

### Can Aide refund a Shopify order from Front?

Yes. Aide offers the refund to a verified shopper, and it waits in the Aide panel for a teammate to approve or reject it. No refund can exceed what the order can still refund.

### Does Aide reply to customers in Front, or only draft?

Both, and you choose per topic. In inboxes you take live, Aide answers email itself on topics set to AI Agent. Elsewhere it writes a Front draft your teammate edits and sends.

### Do our Front rules and macros keep working?

Yes. Aide works inside Front and does not replace it. A Front rule can even assign conversations to Aide as a teammate, which is in beta.

### Can I try it without Aide answering customers?

Yes. Each inbox starts in Watch only, where Aide decides and drafts without writing to Front. Then it moves to test senders, a share of conversations and everyone, when you are ready.

### How is the Front Shopify integration priced?

Connecting both is free. You pay for AI replies, meaning each message Aide answers or drafts. The Free plan includes 150 a month, and Starter includes 1,000 for $39 a month.

### Does this work with WooCommerce?

Aide reads WooCommerce orders, products and customers in Front. Order actions and returns are Shopify only.

## Set it up
- [Connect Zendesk, Front, Gorgias or Gmail](https://docs.aide.app/integrations/connect-helpdesk)
- [Connect your Shopify store](https://docs.aide.app/integrations/connect-shopify)

## Related
- [Aide for Front](https://aide.app/integrations/front)
- [Aide for Shopify](https://aide.app/integrations/shopify)
- [Cancel the order while there is still time.](https://aide.app/shopify/cancel-orders)

Start free: https://my.aide.app/register