# Your shared inboxes, answered from the WooCommerce order.

Aide reads the customer's WooCommerce order and keeps a Front draft ready on every conversation. In inboxes you take live, it answers email itself.

Aide connects Front and WooCommerce so its AI agent writes Front drafts from the customer's orders, products and details, and replies to email in the inboxes you take live. The WooCommerce connection is read-only, so address changes, cancellations and returns go to your team.

Source: https://aide.app/integrations/front-woocommerce · Updated 2026-11-05 · By Ziyad Basheer

| | |
|---|---|
| In Front | The Aide panel in the sidebar and composer, with the draft and topics. |
| Drafts | Front drafts, kept current as the customer writes again. |
| As a teammate | Front can assign conversations to Aide, in beta. |
| Custom channels | Works in custom-channel inboxes, such as third-party WhatsApp connectors. |
| Store access | Read-only. Orders, products and customers from your WooCommerce store. |
| Plans | Front and WooCommerce connect on every plan, Free included. |

## The WooCommerce questions in your Front inboxes

Aide reads the order before it writes. A change to the order goes to a teammate, with the details already in the conversation.

### What the order status means

Aide reads the order's status in WooCommerce and explains it in plain words, so the customer knows whether the order is being prepared or has left the warehouse.

> Customer: Order #7720 says processing. What does that mean?
>
> Aide: It means we have your payment and order #7720 is being prepared. It hasn't shipped yet, and its status changes to completed once it leaves our warehouse.
>
> Order status read from WooCommerce · Order #7720

### Aide as a Front teammate

Front assigns an inbox's conversations to Aide. It answers what you allow, and hands store changes back with a summary, a draft and an assignment.

> Customer: Please change the address on order #8114 to 9 Dundas St W, Unit 5.
>
> Aide, handing back: Summary for the team: the customer wants order #8114, still processing, sent to 9 Dundas St W, Unit 5. The change needs a teammate in WooCommerce. Draft reply below.
>
> Assigned back to your team · Order #8114 read from WooCommerce

### Cancellation requests

Aide confirms the order hasn't shipped and tells the customer the request is with the team. A teammate cancels it in WooCommerce.

> Customer: Can you cancel order #6650? I don't need it anymore.
>
> Aide: Order #6650 is still processing, so it hasn't shipped. Your cancellation is with our team, and they'll confirm by email once it's done.
>
> Order status read from WooCommerce · Handed to your team

### Product questions

Pre-sale questions get a specific answer from your WooCommerce product details, not a link to the product page.

> Customer: Does the Arden desk lamp take a standard E26 bulb?
>
> Aide: It does. The Arden desk lamp takes one E26 bulb up to 60W, and the bulb isn't included.
>
> Product details read from WooCommerce

### Drafts that keep up

When the customer writes again, Aide updates its Front draft. It never overwrites an edit a teammate has made.

> Customer: One more thing: could order #7302 be gift wrapped?
>
> Aide draft, updated: Thanks for letting us know. Order #7302 is still processing, so we can add gift wrap before it ships. We'll confirm here once it's done.
>
> Front draft updated · Teammate edits kept

## WooCommerce answers, without leaving Front

Your team keeps its inboxes, rules and macros. Aide does its work in the conversation.

- Topics as Front tags: Every conversation gets its topics written back as tags for your rules and views.
- Your help center, imported: Import your Front help center, so answers come from your own articles.
- Inbox by inbox: Each shared inbox moves from Watch only to test senders, a share of conversations, then everyone.
- Answers in their language: Aide detects the language a customer writes in and answers or drafts in it.
- Posted under your name: Replies and notes written in Aide post to Front under the teammate's name.

## Connect Front, then your store

- Connect Front: Sign in to Front from Aide and pick your shared inboxes. Setup links to the first draft.
- Connect WooCommerce: Our team connects your WooCommerce store with you. Orders, products and customers are read, never changed.
- Choose what runs: Set each topic to AI Agent, Drafts or None. New topics start at Drafts.

## Frequently asked questions

### Can Aide refund a WooCommerce order from Front?

Not today. Order actions are Shopify only. Aide reads the WooCommerce order and leaves refunds, cancellations and address changes to a teammate.

### Does Aide reply in Front, or only draft?

Both, and you choose per topic. In inboxes you take live, Aide answers email on topics set to AI Agent. Elsewhere it writes a Front draft your teammate edits and sends.

### Does Aide give live tracking for WooCommerce orders?

No. It answers from the order's status in your store. Live tracking from UPS and FedEx is part of Aide's Shopify connection.

### Do our Front rules and macros keep working?

Yes. Aide works inside Front and does not replace it, so nothing about your inbox setup changes.

### Will it read a heavily customized WooCommerce store?

Aide reads the standard WooCommerce order, product and customer data. Anything else can reach Aide through its API and signed webhooks.

### How is the Front WooCommerce integration priced?

Connecting both is free. You pay for AI replies, meaning each message Aide answers or drafts. The Free plan includes 150 a month, and Starter includes 1,000 for $39 a month.

## Set it up
- [Connect Zendesk, Front, Gorgias or Gmail](https://docs.aide.app/integrations/connect-helpdesk)
- [WooCommerce, Arlo and Salesforce](https://docs.aide.app/integrations/other-integrations)

## Related
- [Aide for Front](https://aide.app/integrations/front)
- [Aide for WooCommerce](https://aide.app/integrations/woocommerce)
- [All integrations](https://aide.app/integrations)

Start free: https://my.aide.app/register