# Aide (aide.app): full fact sheet

Last updated: 2026-10-21. Generated from https://aide.app/llm-info, the pricing FAQ and the changelog on every build of aide.app.

This is the maintained fact sheet about Aide (aide.app) for AI assistants, search engines and people researching Aide. Prices come from [aide.app/pricing](https://aide.app/pricing) and product changes from [aide.app/changelog](https://aide.app/changelog). The same facts as plain text: [aide.app/llms-full.txt](https://aide.app/llms-full.txt).

## Aide in one paragraph

Aide is an AI helpdesk for support teams getting started with AI. Start free with Aide's own inbox and Aide Chat; connect Gmail from Starter, or run Aide inside Zendesk, Front or Gorgias on Pro. It drafts first, and you turn on automatic replies topic by topic. Aide works inside Claude and ChatGPT through its MCP server. No seat fees.

## What Aide is

- An AI helpdesk: an inbox for chat and email (Aide Helpdesk), an AI agent that answers customers (Aide AI Agent), and Copilot, which drafts replies for your team.
- For support teams getting started with AI, especially online stores on Shopify. Teams that keep Zendesk, Front or Gorgias can run Aide inside it instead.
- Made by Aide Superintelligence Corporation (formerly Aide Support Inc.), Toronto, Canada.

## Products

- **Aide Helpdesk:** the inbox for chat and email. Forward your support address, or connect Gmail from Starter. Free for up to 2 team members, unlimited team members on paid plans, no cap on human conversations.
- **Aide Chat:** the chat widget for your website and Shopify storefront, including checkout and "Get help with this order" in Shopify customer accounts. The Aide AI Agent answers; your team takes over when needed.
- **Aide AI Agent:** answers from your knowledge: help centers imported from Zendesk, Intercom, Gorgias, Help Scout, Front or HelpDocs, your website, articles written in Aide, Shopify products, and Zendesk or Front macros. It also acts on Shopify orders (cancellations, refunds, address changes, free replacements, returns) within the approval limits you set.
- **Copilot:** drafts, rewrites and summaries for your team in the reply box (paid plans).
- **Helpdesk connectors (Pro and Scale):** Aide works inside Zendesk, Front or Gorgias. It drafts or replies in the ticket, adds its topics as tags or a ticket field, and shows a panel in the Zendesk and Front sidebar and a card in Gorgias.
- **Shopify app:** "Aide: AI Agent & Live Chat" on the Shopify App Store ([apps.shopify.com/aide](https://apps.shopify.com/aide)): Aide inside the Shopify admin, Aide conversations on order and customer pages, and answers about your support in Shopify Sidekick.
- **MCP server:** Aide works inside Claude and ChatGPT (below).

## Drafts first, then topic by topic

- Aide sorts every conversation into a topic. Each topic has an AI level: **Answer only, no helpdesk drafts**; **Draft for review**, the default for new topics, where a person confirms any action; or **Fully automated**, where Aide acts within the scenarios you set.
- Each inbox rolls out on its own: **shadow** (Aide drafts what it would send; nothing reaches a customer), then **test senders**, then **a share of conversations**, then **everyone**.
- On helpdesk inboxes Aide can leave a draft on every customer message for your team to edit and send. Where a fact is missing, the draft leaves a blank to fill in.
- Refunds above your limits wait for a teammate's approval. "Talk to a person" always reaches your team, and Aide always says it is an AI.
- Every AI reply shows the topic and sources it used. Preview lets you try the agent before it answers anyone.

## Channels and integrations

- Aide Chat: website, Shopify storefront, checkout and customer accounts.
- Email: forward your support address, or connect Gmail (Starter and up).
- Helpdesks: Zendesk, Front and Gorgias (Pro and Scale).
- Commerce: Shopify and WooCommerce.
- Also supported: WhatsApp, Messenger and Instagram through Meta, Salesforce, and Slack.
- AI assistants: Claude, through Aide's MCP server ([aide.app/integrations/claude](https://aide.app/integrations/claude)).
- Voice is not offered.

## Aide in Claude and ChatGPT (MCP server)

- Server: https://app-api.aide.app/mcp (MCP Streamable HTTP). Claude (web, desktop, mobile), ChatGPT, and apps on your own computer such as Claude Code sign in with an Aide account; scripts can use a workspace API key.
- 52 tools: 34 that read (knowledge, products, topics, macros, orders, conversations, drafts, customer details, analytics, agents, and setup progress) and 18 that act (add a note, update or reply to a conversation, refund or cancel an order, approve or reject an order change, and, for owners and admins, set up the workspace: knowledge, the agent, channels, a trial, and going live).
- The app acts as the person who connected it, within their role. Replies and order changes are marked so Claude and ChatGPT ask before using them, unless a tool is set to always allow. ChatGPT can search and cite Aide knowledge as company knowledge.
- Refunds above your approval limit wait for an admin.
- How to connect Claude: [claude.ai/directory/aide](https://claude.ai/directory/aide). Other apps, including ChatGPT: [aide.app/mcp](https://aide.app/mcp).

## Pricing (USD, checked October 19, 2026)

Aide bills per AI reply: each customer message Aide writes a reply or a draft for counts once, and each Copilot draft counts as one. Your team's own replies are never counted. There are no per-resolution fees, and paid plans have no seat fees.

| Plan | Per month | AI replies included | Extra replies | Monthly cap on extras |
| --- | --- | --- | --- | --- |
| Free | $0, no card | 150 | none: Aide pauses, your team keeps answering | n/a |
| Starter | $39 | 1,000 | $0.15 each | $110 |
| Pro | $149 | 4,000 | $0.10 each | $350 |
| Scale | $499 | 15,000 | $0.07 each | $1,000 |
| Enterprise | priced per contract | 50,000 or more | volume rate | by contract |

- Starter, Pro and Scale start with a 7-day free trial with a card on file, including a quarter of the plan's monthly AI replies.
- At the monthly cap Aide pauses its replies and your team keeps answering. No customer message is dropped.
- Starter adds Copilot, Gmail, your branding on Aide Chat and unlimited team members. Pro adds the Zendesk, Front or Gorgias connector and up to 3 stores. Scale adds unlimited stores, a dedicated account lead, a 99.9% SLA with service credits and a BAA.

## What Free includes

- Aide Helpdesk for up to 2 team members, with no cap on human conversations.
- Aide Chat on your website or storefront, with "Powered by Aide".
- 150 AI replies a month from your products and policies, with Shopify order lookups and order actions: refunds, cancellations and address changes.
- No card.
- Not on Free: Zendesk, Front and Gorgias connectors (Pro and up); Gmail and Copilot (Starter and up).

## Security and hosting

- Aide runs on Amazon Web Services in the US East (N. Virginia) region. The website and dashboard are served by Cloudflare.
- AI replies are written by Anthropic's Claude models through Anthropic's API. Search embeddings are computed with an open-weight model (multilingual-e5-large) on Aide's own servers, so that data never goes to a model provider. Product analytics and error reports: PostHog (US).
- Aide is SOC 2 Type II certified.
- More: [aide.app/security](https://aide.app/security) and [aide.app/data-processing-agreement](https://aide.app/data-processing-agreement)

## What Aide is not

- Not the common word "aide".
- Not "Aide AI", the macOS desktop assistant, and not aide.dev, the code editor.
- Not Ada (ada.cx), a different company.
- Not only a chatbot: it is a full helpdesk, and it acts on Shopify orders within the limits you set.

## Company

- Aide Superintelligence Corporation (formerly Aide Support Inc.), Toronto, Ontario, Canada. Founded in 2020. Founder and CEO: Ziyad Basheer ([aide.app/team/ziyad-basheer](https://aide.app/team/ziyad-basheer)).
- Customers include Bartesian, Lando, BeMo and Family Empowerment Media: [aide.app/customers](https://aide.app/customers)

## Canonical links

- Website: https://aide.app
- Pricing: https://aide.app/pricing
- Aide in Claude and ChatGPT (MCP): https://aide.app/mcp
- Claude integration: https://aide.app/integrations/claude
- Aide in the Claude directory: https://claude.ai/directory/aide
- Changelog: https://aide.app/changelog
- Support: https://aide.app/support
- This fact sheet as plain text: https://aide.app/llms-full.txt
- Shopify App Store: https://apps.shopify.com/aide
- Zendesk Marketplace: https://www.zendesk.com/marketplace/apps/support/421826/aide-ai-support-automation/
- Founder page: https://aide.app/team/ziyad-basheer
- Wikidata (company): https://www.wikidata.org/wiki/Q140237503
- Wikidata (founder): https://www.wikidata.org/wiki/Q140309979
- Crunchbase (company): https://www.crunchbase.com/organization/aide-cb37
- Crunchbase (founder): https://www.crunchbase.com/person/ziyad-basheer
- LinkedIn (company): https://www.linkedin.com/company/aidesupport
- LinkedIn (founder): https://www.linkedin.com/in/ziyadbasheer
- X: https://x.com/aidesupport
- G2: https://www.g2.com/products/aide

## Pricing FAQ

### Is Aide free?

Yes. The Free plan is $0 with no card: Aide Helpdesk for up to 2 team members with no cap on conversations, Aide Chat on your website or storefront, and 150 AI replies a month answering from your products and policies, with Shopify order lookups and order actions: refunds, cancellations and address changes. Copilot and Gmail start on Starter ($39 a month). Connecting Zendesk, Front or Gorgias needs Pro ($149 a month). Paid plans start with a 7-day free trial with a card on file.

### Are there per-resolution or seat fees?

No. Aide bills per AI reply, not per resolution and not per seat. Each customer message Aide writes a reply or a draft for counts once, and each Copilot draft counts as one; your team's own replies are never counted. Paid plans include 1,000 (Starter), 4,000 (Pro) or 15,000 (Scale) AI replies a month. Extra replies cost $0.15, $0.10 or $0.07 each, up to a monthly cap of $110, $350 or $1,000. At the cap Aide pauses its replies and your team keeps answering. Paid plans include unlimited team members; Free includes 2.

### Does Aide work with Claude and ChatGPT?

Yes. Add Aide's MCP server (https://app-api.aide.app/mcp) as a custom connector in Claude or ChatGPT and sign in with your Aide account. From a chat you can search your knowledge, look up orders, read and answer conversations, and propose refunds or cancellations, as yourself and within your role in Aide. Replies and order changes are marked so the app asks you before using them, unless you set it to always allow. Refunds above your approval limit wait for an admin. See aide.app/mcp.

### Can I keep Zendesk, Gorgias or Front?

Yes. On Pro and Scale, Aide works inside Zendesk, Gorgias or Front. A new connection starts in shadow: Aide drafts what it would send and nothing reaches a customer. You then move each inbox to test senders, a share of conversations, and everyone when you're ready, and topics set to Draft for review stay drafts for your team to send. Your team keeps its helpdesk and its history. Pro starts with a 7-day free trial with a card on file. Voice is not offered.

### How does pricing work?

The helpdesk is free. You pay for AI replies. Every plan includes Aide Helpdesk, Aide Chat, and the Aide AI Agent. Each paid plan includes a monthly amount of AI replies, and extra replies bill at your plan rate up to a monthly cap. Paid plans have no seat fees, and your team's replies are always free.

### What counts as an AI reply?

Each customer message Aide writes a reply or a draft for, sent or not: a reply the Aide AI Agent sends on any channel, a draft it leaves for your team in your helpdesk or holds for review, and a handoff that carries Aide's draft. A customer message counts once, even if it gets a draft and later a sent reply, and actions inside the reply, like looking up or editing an order, are not counted separately. Each draft, rewrite, or summary Copilot writes for your team also counts as one AI reply. Never counted: your team's own replies and notes, a handoff where Aide wrote nothing for the customer, classification and routing, replies in conversations marked spam, Preview and test traffic, and replies that failed on our side. Every AI reply and draft appears in your usage log.

### What happens when I go past my included AI replies?

Aide keeps answering. Extra replies bill at your plan rate on your next invoice: $0.15 on Starter, $0.10 on Pro, $0.07 on Scale, up to a monthly cap of $110, $350, or $1,000. Each cap is about the price of the next plan up, so you never pay more in extra replies than upgrading would cost. At the cap, Aide pauses its replies and your team keeps answering in the helpdesk. No customer message is ever dropped. Owners and admins get an email at 80% and 100% of your included replies.

### What does the Free plan include?

Aide Helpdesk for up to 2 team members with no cap on conversations, Aide Chat on your website or storefront, and 150 AI replies a month answering from your products and policies, with order lookups and order actions: refunds, cancellations and address changes. No card required. The chat carries "Powered by Aide" branding. When the 150 replies are used, your team keeps answering until next month.

### How does the free trial work?

Every paid plan starts with a 7-day free trial, card on file. The trial includes every feature of the plan and 25% of its monthly AI replies: 250 on Starter, 1,000 on Pro, 3,750 on Scale. If you use them before day 7, start your plan early and the full amount unlocks.

### Can I change or cancel my plan?

Yes, from Settings > Billing. Upgrades apply right away. Downgrades and cancellations take effect at the end of your billing period, and cancelling moves you to the Free plan. Nothing is deleted.

### What does Enterprise include?

Enterprise includes 50,000 or more AI replies a month at a volume rate. It includes a named team, executive business reviews, the full security package, a 99.9% SLA with service credits, and contract terms to your requirements. Starter, Pro, and Scale are also available billed yearly at 20% off: choose Annual when you pick a plan. The AI reply allowance still resets every month.

### How quickly can we be live?

Most teams are live the same day. Connect your store, and Aide learns your catalog and policies in minutes. On Pro and Scale we set it up with you on a call.

### What ROI should we expect?

Use the ROI calculator above to model your numbers. Aide customers resolve 76% or more of conversations automatically, and routine questions are answered in seconds instead of minutes.

## FAQ

### What is Aide?

Aide is an AI helpdesk for support teams getting started with AI. Start free with Aide's own inbox and Aide Chat; connect Gmail from Starter, or run Aide inside Zendesk, Front or Gorgias on Pro. It drafts first, and you turn on automatic replies topic by topic. Aide works inside Claude and ChatGPT through its MCP server. No seat fees.

### Is Aide free?

Yes. The Free plan is $0 with no card: Aide Helpdesk for up to 2 team members with no cap on conversations, Aide Chat on your website or storefront, and 150 AI replies a month answering from your products and policies, with Shopify order lookups and order actions: refunds, cancellations and address changes. Copilot and Gmail start on Starter ($39 a month). Connecting Zendesk, Front or Gorgias needs Pro ($149 a month). Paid plans start with a 7-day free trial with a card on file.

### Does Aide replace my helpdesk?

It can. Aide Helpdesk is a full inbox for chat and email. Teams that want to keep Zendesk, Front or Gorgias run Aide inside it on Pro and Scale instead.

### Does Aide work with Claude and ChatGPT?

Yes. Add Aide's MCP server (https://app-api.aide.app/mcp) as a custom connector in Claude or ChatGPT and sign in with your Aide account. From a chat you can search your knowledge, look up orders, read and answer conversations, and propose refunds or cancellations, as yourself and within your role in Aide. Replies and order changes are marked so the app asks you before using them, unless you set it to always allow. Refunds above your approval limit wait for an admin. See aide.app/mcp.

### How does Aide's pricing work?

You pay for AI replies, at published prices. Free has 150 AI replies a month and no card. Starter ($39), Pro ($149) and Scale ($499) include 1,000, 4,000 and 15,000 a month, then $0.15, $0.10 or $0.07 each up to a monthly cap. No per-resolution fees and no seat fees on paid plans. See aide.app/pricing.

### Who founded Aide?

Aide was founded by Ziyad Basheer, Founder and CEO of Aide Superintelligence Corporation. Aide was founded in 2020 and is headquartered in Toronto, Canada. Canonical page: https://aide.app/team/ziyad-basheer.

### Is Aide the same as aide.dev or Ada?

No. Aide (aide.app) is an AI helpdesk made by Aide Superintelligence Corporation. aide.dev is a code editor and Ada (ada.cx) is a separate customer service company.

## MCP tools (https://app-api.aide.app/mcp; how to connect: https://aide.app/mcp)
- `search_knowledge`: Search your knowledge base (reads)
- `search`: Search your knowledge, in the shape ChatGPT uses for company knowledge and deep research (reads)
- `fetch`: Read a knowledge document's full text, in the shape ChatGPT uses (reads)
- `list_knowledge_sources`: List your knowledge sources (reads)
- `get_knowledge_source`: Read a knowledge source, including an import in progress (reads)
- `list_knowledge_documents`: List knowledge documents (reads)
- `get_knowledge_document`: Read a knowledge document (reads)
- `lookup_orders`: Look up Shopify orders (reads)
- `list_products`: List your products (reads)
- `get_product`: Read a product (reads)
- `list_topics`: List your topics (reads)
- `list_macros`: List your macros (reads)
- `get_macro`: Read a macro (reads)
- `list_agents`: List your AI agents (reads)
- `get_agent`: Read an AI agent (reads)
- `analytics_summary`: Read the analytics summary (reads)
- `analytics_overview`: Read the analytics overview (reads)
- `analytics_satisfaction`: Read customer satisfaction figures (reads)
- `render_macro`: Fill in a macro for a conversation (reads)
- `list_members`: List your teammates (reads)
- `find_conversation`: Find conversations with the same filters as your inbox (reads)
- `get_conversation`: Read a conversation (reads)
- `list_messages`: Read a conversation's messages (reads)
- `get_draft`: Read Aide's draft for a conversation (reads)
- `get_conversation_orders`: Read the customer's orders on a conversation (reads)
- `get_customer_context`: Read the customer's details on a conversation (reads)
- `check_return_eligibility`: Check whether an order can be returned, from the store live (reads)
- `list_conversation_order_actions`: List order changes on a conversation (reads)
- `list_order_actions`: List order changes, including those waiting for approval (reads)
- `get_setup_status`: See how far setup is, and the next step (reads)
- `get_chat_widget_install`: Get the chat widget snippet to paste on your site (reads)
- `list_agent_channels`: List the inboxes an agent can answer (reads)
- `test_agent`: Ask the agent a question in a private preview no customer sees (reads)
- `continue_agent_test`: Send a follow-up in that private preview (reads)
- `add_note`: Add an internal note to a conversation (acts)
- `update_conversation`: Change a conversation's status, priority, assignee, team or on-hold reason (acts, asks first)
- `reply_to_conversation`: Send a reply to the customer (acts, asks first)
- `refund_order`: Refund an order, or request one above your limit (acts, asks first)
- `cancel_order`: Cancel an order, or request one above your limit (acts, asks first)
- `approve_order_action`: Approve an order change waiting for approval (acts, asks first)
- `reject_order_action`: Reject an order change waiting for approval (acts)
- `update_workspace`: Set the company name, website and industry (acts)
- `add_website`: Teach Aide a website or help center (acts, asks first)
- `add_knowledge_article`: Publish a knowledge article (acts)
- `update_agent`: Change an agent's instructions, greeting or signature (acts)
- `add_support_email`: Add a support email address (acts)
- `send_forwarding_test`: Send a test to check email forwarding (acts)
- `connect_integration`: Start connecting Gmail, Shopify, Zendesk, Front or Gorgias (acts)
- `start_trial`: Start a 7-day trial on a paid plan (acts)
- `deploy_agent`: Put an AI agent live for customers (acts, asks first)
- `pause_agent`: Stop an AI agent from answering (acts)
- `set_inbox_ai`: Let an agent answer an inbox (acts, asks first)

## Recent changes (the 20 newest; all at https://aide.app/changelog)

- 2026-10-19: Aide Chat install you can see working. Installing Aide Chat on your website now confirms itself: the Installation tab says "Seen on acme.com" as soon as the code loads on a page, instead of waiting for a visitor to open a chat. If Aide Chat is ever blocked on one of your sites, Aide tells you and lets you allow it in one click. https://aide.app/changelog/2026-10-19-widget-install-loop

- 2026-10-19: Sign-up remembers what you came for. When you pick a plan or a helpdesk on aide.app and then sign up, Aide keeps that choice. Setup starts with your helpdesk already ticked, and if you chose a paid plan, setup ends by offering that plan's 7-day trial instead of dropping you on Free. https://aide.app/changelog/2026-10-19-signup-intent

- 2026-10-19: Emails that help you get set up, and one-click unsubscribe. A new workspace now hears from Aide at the moments that matter while it's getting set up: a welcome with the one next step for what you told us you want Aide for, a nudge if nothing is connected after a day, a heads-up when a website import fails or when Aide Chat is live with AI replies off, and a Monday summary of the week. Every one of them can be turned off in one click, from the email or from your mail app's own "Unsubscribe" button. https://aide.app/changelog/2026-10-19-setup-emails-and-one-click-unsubscribe

- 2026-10-19: See the conversations a scenario ran on. The inbox can now list the conversations a scenario ran on. Picking a scenario in the inbox's Scenario filter, or opening a scenario's conversations from the scenario editor, used to show "Could not load conversations"; it now shows the list. https://aide.app/changelog/2026-10-19-inbox-filter-by-scenario

- 2026-10-19: Home shows your next step and when you're live. Home now shows one setup checklist for the way you use Aide, instead of a grid of suggestions. It shows how far you've got ("2 of 5 done"), opens the one step to do next with its button, and ticks each step off by itself when Aide sees it done. Once Aide answers its first customer or drafts its first reply, Home says "You're live" and links you to it. https://aide.app/changelog/2026-10-19-home-checklist

- 2026-10-19: Guided setup for Zendesk, Front and Gorgias. Zendesk and Front now get the same guided setup page as Gorgias, and all three end by showing your first draft as it happens: the page waits for a ticket to reach Aide, says when it arrived, and links you to the draft in your helpdesk. You no longer connect a helpdesk and wonder whether anything is working. https://aide.app/changelog/2026-10-19-guided-helpdesk-setup

- 2026-10-19: Clearer trials: reminders before you're charged. Aide now tells you, in the app and by email, when your trial ends, what Aide did during it, and what happens next, so the first charge is never a surprise. Plans given by Aide say when they end and let you choose a plan to continue. https://aide.app/changelog/2026-10-19-clearer-trials

- 2026-10-19: Clearer first-run screens and a preview on every screen size. Every screen a new account opens now says what to do next and links to it, instead of an empty page or a page of zeros. Trying your AI agent works on a laptop too: the preview opens from a Preview button, and it says what the agent is answering from. https://aide.app/changelog/2026-10-19-clearer-first-run-screens-and-preview

- 2026-10-19: Aide tells you when it starts working. The first time Aide answers one of your customers, or drafts a reply in your helpdesk, you hear about it: an email to the workspace's owners and admins, and a card on Home that links straight to the conversation or the helpdesk ticket. Setup guidance also stops being fooled by your own tests, and the email channel only says "Live" when email is really reaching Aide. https://aide.app/changelog/2026-10-19-aide-tells-you-when-it-starts-working

- 2026-10-19: Connect Aide to Claude and ChatGPT. Your team can now add Aide to Claude and ChatGPT as a connector and sign in with their Aide account, no API key to copy. From a chat, they can search your knowledge, look up a customer's orders, read and reply to conversations, update them, and refund, cancel or approve order changes, all as themselves and within what their role allows in Aide. https://aide.app/changelog/2026-10-19-aide-in-claude-and-chatgpt

- 2026-10-18: Re-import your website, add pages from a URL and skip the pages you don't need. Website knowledge now says what it does: a website source has a Re-import button instead of an "Auto-sync" badge that suggested it updated by itself. You can add the pages under any address of your site, exclude whole sections such as a glossary, and imports read up to 300 pages, share them fairly between the sections of your site and find pages through its sitemap. https://aide.app/changelog/2026-10-18-website-knowledge-reimport

- 2026-10-18: Start free and have your AI agent answering in minutes. Signing up for Aide now takes three short steps and starts you on the Free plan, with no card. Aide Chat comes connected to your AI agent, so turning the agent on is all it takes for it to answer on your website, and Home walks you through the few steps left until it is live. https://aide.app/changelog/2026-10-18-start-free-and-go-live

- 2026-10-18: Your inbox is ready as soon as Aide Chat is. Workspaces that only use Aide Chat now see their inbox, Topics and Scenarios straight away, with a pointer to install the widget, instead of a "connect a ticket source" wall that asked for a helpdesk they don't have. https://aide.app/changelog/2026-10-18-inbox-ready-for-aide-chat

- 2026-10-18: Every customer message Aide writes for counts as one AI reply, handoffs included. Your AI reply count now includes every customer message Aide wrote a reply or a draft for, sent or not, handed off or not. A handoff that carries Aide's draft for your team used to be left out of the count, though your team got a ready reply; it now counts like any other draft. Each customer message counts once. https://aide.app/changelog/2026-10-18-handoff-drafts-count-as-ai-replies

- 2026-10-18: Aide finds answers worded differently from the question. When a customer's words don't match your pages, Aide now searches again in your pages' terms before it says it doesn't know. A visitor asking for "case studies" gets your "Customer stories" page instead of "I don't have any". https://aide.app/changelog/2026-10-18-finds-answers-worded-differently

- 2026-10-18: When the AI service is down, conversations reach your team in seconds. If the AI service behind Aide's replies is down or overloaded, Aide now notices within a few failed requests and hands new conversations to your team at once, instead of making each customer wait minutes while it retries. When the service recovers, AI replies resume on their own. https://aide.app/changelog/2026-10-18-faster-handoff-during-ai-outages

- 2026-10-18: Easier-to-read help articles in the chat widget. Help articles opened in the chat widget now read like a help centre page: compact headings, clear spacing between paragraphs and lists, and a plain "Updated 2 days ago" in the shopper's language instead of a raw date. The widget's menu also drops two items that didn't do anything yet. https://aide.app/changelog/2026-10-18-easier-to-read-help-articles

- 2026-10-18: Aide Chat locks itself to your website. Your Aide Chat key is visible in your page source, so anyone could copy it onto their own site and spend your AI replies or fill your inbox. Aide Chat now locks itself to the first website it appears on, with nothing to set up, and the Installation tab shows which sites can show it. https://aide.app/changelog/2026-10-18-chat-locked-to-your-site

- 2026-10-17: Knowledge gaps, checked against your help center before you see them. Every week Aide lists the questions your customers ask that your team answers but your knowledge doesn't: what's missing, what an article says that your team no longer does, and what is written in a draft nobody published. Each gap is checked against your whole knowledge base before it is proposed, and comes with the text to paste and the article to put it in, instead of a list of "low confidence" conversations for someone to read through. https://aide.app/changelog/2026-10-17-verified-knowledge-gaps

- 2026-10-17: The dashboard is at my.aide.app. The Aide dashboard now lives at my.aide.app, the address you've always used. Links to v7.aide.app keep working and take you to the same page. https://aide.app/changelog/2026-10-17-dashboard-at-my-aide-app

## Links

### Facts
- [Fact sheet](https://aide.app/llm-info): products, pricing, what Free includes, MCP, hosting
- [Full fact sheet as text](https://aide.app/llms-full.txt)
- [What is Aide?](https://aide.app/what-is-aide)
- [Pricing](https://aide.app/pricing): Free $0 (150 AI replies a month, no card), Starter $39, Pro $149, Scale $499 a month; billed per AI reply, no seat fees

### Product
- [Aide in Claude and ChatGPT (MCP server)](https://aide.app/mcp)
- [Integrations](https://aide.app/integrations): [Zendesk](https://aide.app/integrations/zendesk), [Front](https://aide.app/integrations/front), [Gorgias](https://aide.app/integrations/gorgias), [Shopify](https://aide.app/integrations/shopify)
- [Shopify App Store listing](https://apps.shopify.com/aide)
- [Changelog](https://aide.app/changelog)
- [Security](https://aide.app/security)
- [Support](https://aide.app/support)

### Comparisons
- [Aide vs Fin](https://aide.app/compare/fin)
- [Aide vs Sierra](https://aide.app/compare/sierra)
- [Aide vs Ada](https://aide.app/compare/ada)
- [Aide vs Decagon](https://aide.app/compare/decagon)

### Customers
- [Bartesian](https://aide.app/customers/bartesian): order changes handled inside a four-hour fulfillment window, in Gorgias and Shopify

### Optional
- [Founder: Ziyad Basheer](https://aide.app/team/ziyad-basheer)
- [Glossary](https://aide.app/glossary)