The moment an agent opens a conversation, relevant customer data appears automatically; order history, CRM records, tracking status, and account details. No tab-switching, no searching. Everything your agent needs is already there.

Instant customer context

For every conversation, Aide generates a response draft grounded in your knowledge base, macros, and customer data. Agents review, edit if needed, and insert with one click. Cited sources give agents confidence in every response.

AI-generated drafts ready to send

Aide identifies the topic of every incoming message with confidence scoring. Agents immediately see what the conversation is about and get the right SOPs surfaced with no manual tagging and no guesswork.

Automatic topic detection and routing

Based on detected topics and scenario conditions, Aide suggests the most relevant macros and templated responses. One-click apply means agents execute complex workflows in seconds instead of minutes.

Smart macro and response suggestions

Real-time intelligence that makes your entire team faster and more consistent

Give every support team member an AI copilot. Instant context, AI-generated drafts, and smart suggestions — right inside Zendesk and Front. Reduce handle time and boost consistency across your team.

Copilot | Aide

Copilot