# Address changes, done before the order ships.

A wrong address is a small problem until the parcel leaves. Aide fixes it in Shopify the moment the shopper asks, at 2am as easily as 2pm.

Aide's AI agent changes the shipping address on an unshipped Shopify order for a verified shopper, in chat or email, and confirms the change in the same reply. A partial edit, such as a new street or apartment, keeps the rest of the address on the order.

Source: https://aide.app/shopify/address-changes · Updated 2026-10-27 · By Ziyad Basheer

| | |
|---|---|
| What it changes | The shipping address on an order that hasn't shipped, in full or in part. |
| Who can ask | The person who placed the order, signed in or matched by order number and email. |
| After shipping | No change attempted. Aide shows the tracking and explains your policy. |

## The address fixed in one reply

When the shopper spells out the change, Aide makes it. When something is unclear, it asks first.

### A new street

Aide reads the address already on the order, so the shopper only types what changed. City, postal code, name and phone stay as they were.

> Customer: Please change the street on #1001 to 2 Elgin St.
>
> Aide: Done. Order #1001 now ships to 2 Elgin St. The city, postal code and name stay the same.
>
> Shipping address updated in Shopify · Order #1001

### Two orders, one request

When Aide would have to choose between orders or fill in a detail, it describes the exact change and waits for a yes.

> Customer: I moved last week. Can you send my order to 14 Bay Rd, Apt 3?
>
> Aide: You have two orders on the way, #1042 and #1047. Should I change the address on both to 14 Bay Rd, Apt 3, or only one of them?
>
> 2 open orders found · Waiting for the shopper to confirm

### Already shipped

Aide doesn't try to change a shipped order. It shows where the parcel is and explains what your policy offers next.

> Customer: Wrong address on order #1063. Can you fix it?
>
> Aide: Order #1063 shipped yesterday with UPS, so I can't change the address now. Here is the tracking. You can ask UPS to redirect it from their tracking page.
>
> Order #1063 in transit · No change made

## Fast for the shopper. Controlled for you.

- Its own switch: Turn address changes off and Aide answers from your knowledge, then hands the request over.
- Drafts when you want them: On a Drafts topic, the confirmed change waits for a teammate, and Aide tells the shopper.
- Every change on record: The order's action history shows each change and who made it, Aide or a teammate.

## Start from a template

The [update shipping address template](https://aide.app/templates/update-shipping-address) gives you wording for both cases: the change made, and the order that has already left.

If the shopper would rather not receive the order at all, Aide can [cancel it](https://aide.app/shopify/cancel-orders) under the same rules.

## Frequently asked questions

### Can a customer change their shipping address after placing a Shopify order?

With Aide, yes, as long as the order hasn't shipped. The shopper asks in chat or by email, and Aide saves the new address on the Shopify order and confirms it.

### Can my team stop the warehouse shipping while we sort out an address?

Yes. Teammates can hold fulfillment from the order with Shopify's incorrect address reason, and the order card shows On hold. Only your team places holds, and teammates can edit the address from the same card while the order hasn't shipped.

### What if Shopify rejects the new address?

The change shows as failed with Shopify's reason, and Aide tells the shopper the address didn't go through.

### Does Aide change addresses on WooCommerce orders?

No. Aide reads WooCommerce orders, but address changes and other order actions are Shopify only.

## Related
- [Cancel Shopify orders with AI](https://aide.app/shopify/cancel-orders)
- [Automate where-is-my-order questions](https://aide.app/shopify/order-tracking)
- [How Aide verifies a Shopify shopper](https://aide.app/shopify/order-verification)

Start free: https://my.aide.app/register