# Built for how Shopify Plus stores run.

Plus adds the one page where a stalled question costs a sale: checkout. Aide puts support-only chat there, alongside order help, Flow triggers and answers in Sidekick.

On Shopify Plus, Aide adds support-only chat inside checkout that waits for the buyer to open it. On every Shopify plan it also adds thank-you page chat, Get help with this order, Shopify Flow triggers, conversations in the Shopify admin and answers in Sidekick.

Source: https://aide.app/shopify/plus · Updated 2026-10-27 · By Ziyad Basheer

| | |
|---|---|
| Plus only | Chat inside Shopify checkout. Shopify allows one chat app there at a time. |
| Flow data | Conversation ID, link, and Shopify customer and order IDs. No names or messages. |
| Admin block | Up to 10 recent conversations on each order and customer page. |
| Sidekick privacy | Never sees customer names, emails, phone numbers, addresses or message text. |
| Order help link | Works for 30 minutes, and only for the customer who owns the order. |
| Requirements | Get help with this order needs new customer accounts and the app embed. |

## Support at checkout. Nothing pushed.

The chat waits in the corner of checkout until the buyer clicks it. No proactive messages, no campaigns, and products only when the buyer asks for one.

Aide knows what is in the checkout and keeps answers short. For shipping, taxes and discounts, it points to the order summary on the page.

> Customer: Does the 2-pack come with the charging dock?
>
> Aide: Yes, each 2-pack includes one charging dock. Your shipping cost and any discount are in the order summary on this page.
>
> Answered in checkout from your product catalog

## The rest works on any Shopify plan

Most of what a Plus team needs from support AI isn't limited to Plus.

- Thank-you page chat: Aide knows the order just placed. Signed-in shoppers are verified for it straight away.
- Get help with this order: In new customer accounts, each order's menu opens a chat with that order already verified.
- Shopify Flow triggers: Start a workflow when Aide hands a conversation to a person, or when one is resolved.
- Conversations in the admin: See a customer's Aide conversations without leaving Shopify, and open any of them in one click.
- Answers in Sidekick: Owners and admins ask how support is doing, what customers ask about and which refunds wait.
- Several stores: Regional and sister stores in one workspace, up to 3 on Pro and unlimited on Scale.

## Frequently asked questions

### Does Aide work in Shopify Plus checkout?

Yes. On Shopify Plus stores, Aide's chat sits in the corner of checkout as a support channel. When a buyer asks for a product, Add to cart on its card puts it straight into the checkout.

### Can I add support chat to Shopify checkout without Plus?

No. Chat inside checkout needs Shopify Plus. Thank-you page chat works on every Shopify plan.

### Can Shopify Flow react to Aide conversations?

Yes. Flow can start a workflow a few seconds after Aide hands a conversation to a person, with the reason when Aide recorded one, or after a conversation is resolved, with whether Aide or a person resolved it. Use it to tag the customer, alert a channel or add an order note.

### Can Shopify Sidekick tell me how my support is doing?

Yes, for owners and admins of the Aide workspace. Sidekick answers with conversations, AI resolution rate, handoff rate, response times and CSAT compared with the period before, plus orders and revenue from Aide chats.

### Can Sidekick change my Aide setup?

It can draft an FAQ answer for you to save as a draft or publish. Nothing is added until you do.

### Are checkout chat sales counted?

Yes. Orders from checkout chats are attributed to Aide in your reports, the same as storefront chats.

## Related
- [AI support across several Shopify stores](https://aide.app/shopify/multiple-stores)
- [Aide for Shopify](https://aide.app/integrations/shopify)
- [Aide Chat](https://aide.app/chat)

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