# Recommends what you sell. Never what you don't.

Aide Chat answers product questions from your Shopify catalogue, shows product cards shoppers add to cart in one tap, and suggests what goes with what they just picked.

Aide Chat works as an AI shopping assistant on Shopify stores. The Aide AI Agent recommends products from your synced catalogue as cards with add to cart, sticks to the options each product actually has, and suggests pairings only from your Shopify pairings and what customers buy together.

Source: https://aide.app/shopify/product-recommendations · Updated 2026-11-06 · By Ziyad Basheer

| | |
|---|---|
| Answers from | Your synced Shopify products, variants, collections and metafields. |
| Shows | Product cards with add to cart, on your store or other sites. |
| Page context | Knows the product, variant or collection the shopper is viewing. |
| Pairings | From your Shopify pairings and your store's own orders. Never invented. |
| Sales | Orders and revenue from Aide chats, shown in Analytics. |
| Plans | Every plan, Free included. |

## Shopping help that stays in stock

Aide answers like your best sales associate, from the catalogue as it is right now.

### Help me choose

For an open question, Aide shows a few matching products as cards and asks one question to narrow it down.

> Customer: I need a gift for my dad, he's into hiking. Under $80?
>
> Aide: Here are three he might like: the Merino Trail Socks 3-pack ($34), the Ridge Daypack ($72) and the Compact Headlamp ($45). Does he hike overnight or mostly day trips?
>
> 3 products from Gifts under $80 · all in stock

### Does this come in my size?

On a product page, Aide answers about the product and variant on screen, with live stock and price.

> Customer: Does this come in a 10.5?
>
> Aide: Yes, the Ridge Runner comes in 10.5 in Navy and Charcoal, both in stock at $129.00.
>
> Product page · Ridge Runner · 2 variants in stock

### Compare two products

Aide compares from the product pages, so the differences it names are the ones you list.

> Customer: What's the difference between the Cruiser 32 and the Cruiser 36?
>
> Aide: The 36 is longer and more stable at speed; the 32 is lighter and easier to carry. Both use the same soft wheels. The 32 is $89 and the 36 is $99.
>
> Compared from 2 product pages

### Pairs well with

After an add to cart, Aide suggests up to three products that go with it, from your pairings and order history.

> Customer: Added the boots. Anything else I'll need?
>
> Aide: These go well with the Ridge Runner: Merino hiking socks and the waterproofing spray. Both are in stock.
>
> Pairings from your Shopify store

### Bought after this chat

When a shopper buys after the chat, the order is tagged on the conversation and counted in Analytics.

> Customer: Just checked out, thanks.
>
> Aide: Glad it helped. Enjoy the daypack, and message here if anything about the order comes up.
>
> Bought after this chat · Order #4219 · $72.00

## Your catalogue, your rules

- Real options only: Aide offers the sizes and colours each product has, and nothing else.
- Hide variants: Turn off bulk sizes or duplicates and Aide stops offering them, without changing your store.
- Curate pairings: Add or hide pairings per product. Aide never makes up a pairing.

## Frequently asked questions

### What is an AI shopping assistant?

An AI shopping assistant is a chat on a store's website that helps shoppers find and choose products, answering questions in plain language and showing products they can add to cart. Aide Chat does this for Shopify stores, alongside order and support questions.

### Where do Aide's recommendations come from?

From your synced Shopify catalogue, including products, variants, collections and metafields. Pairings come from the pairings you set in Shopify and from what customers buy together in your own orders.

### Can Aide recommend products for something my product pages don't mention?

Yes, carefully. For an activity or use your pages don't name, Aide suggests the kinds of product a store like yours would list for it and asks what the shopper is after, rather than guessing a specific product.

### How do I know if recommendations lead to sales?

Analytics shows Shopify orders and revenue from Aide chats, and each order placed after a chat shows a "Bought after this chat" badge on the conversation.

### Does Aide recommend products in checkout?

Only if the buyer asks. Chat in Shopify checkout needs Shopify Plus and is support-only.

## Set it up
- [Product recommendations and add to cart in chat](https://docs.aide.app/shopify/product-recommendations)
- [Choose what Aide suggests with each product](https://docs.aide.app/shopify/product-pairings)

## Related
- [See the cart while you chat.](https://aide.app/chat/live-cart)
- [Shopify live chat with Aide](https://aide.app/shopify/live-chat)
- [Aide Chat: the AI chatbot for ecommerce](https://aide.app/chat)

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