# The warehouse hears it before it ships.

When a customer asks you to wait or check something, a tag on the order is how your fulfillment app finds out. Aide adds it from the conversation the moment the request arrives.

Aide tags the customer's newest Shopify order from a support conversation when a procedure says to, such as "Do not import" so a fulfillment app skips it. The tag is added beside the order's existing tags, once per conversation, for a customer Aide has verified.

Source: https://aide.app/shopify/tag-orders-from-support · Updated 2026-11-08 · By Ziyad Basheer

| | |
|---|---|
| Which order | The customer's newest order, once Aide knows who they are. |
| Tags per procedure | Up to five, each up to 40 characters, no commas. |
| Existing tags | Kept. The new tag is added beside them. |
| Approval | None. Adding the step to a procedure is the decision. |
| When it can't | An internal note says which order wasn't tagged and why. |

## One request, one tag

You write the procedure once. Aide adds the tag every time a conversation matches it.

### Hold it back

A "Do not import" tag keeps the order out of the 3PL's queue while the customer decides.

> Customer: Please don't send #4419 yet, I need to check the size with my sister.
>
> Aide: No problem. I've marked order #4419 so it isn't sent to the warehouse yet, and our team will reply here about the size.
>
> Order tag: Do not import · Order #4419

### A gift

A gift tag tells your packing team to leave the prices off the slip.

> Customer: Order #5032 is a gift. Can you leave the prices off the packing slip?
>
> Aide: Done. Order #5032 is marked as a gift, so our packing team will leave the prices off.
>
> Order tag: gift · Order #5032

### Second time damaged

Shopify's order list filters by tag, so repeat problems are easy to find later.

> Customer: This is the second time my order has arrived damaged.
>
> Aide: I'm sorry it happened again. I've passed order #6120 and your photos to our team, and they'll reply here.
>
> Order tag: damaged-twice · Handed off

## One step in a procedure.

- Write the step: Type @ in a procedure's steps, pick Tag the Shopify order and type the tag.
- Aide checks who's asking: The tag goes on the newest order of a verified shopper, a linked order or a trusted helpdesk sender.
- Your team sees it: The order's history shows the tag in Aide and in the Aide panel in Zendesk and Front.

## Where the tag goes next

A tag is the simplest signal Shopify has: fulfillment apps, Shopify Flow and order filters all read it. To see where order tags sit in the admin and how teams use them, see [the Shopify order timeline](https://aide.app/guides/shopify-order-timeline).

## Frequently asked questions

### How do I tag a Shopify order automatically?

Shopify Flow adds order tags when store events happen, such as an order being created. To tag from a support request, add Tag the Shopify order to an Aide procedure, and Aide tags the customer's newest order whenever a conversation matches it.

### Will a "Do not import" tag stop my 3PL shipping the order?

Only if your fulfillment app is set to skip orders with that tag. Check the exact tag your app expects and use the same spelling in the procedure.

### Does tagging wait for approval?

No. The tag is added at once, whatever the topic's AI level, because putting the step in a procedure is the decision. Each procedure adds its tags once per conversation.

### Which order gets the tag when the customer has several?

The newest one, the same order the procedure's Shopify conditions checked. If the newest order is cancelled, nothing is tagged.

### What happens if the customer isn't verified?

Nothing is tagged. Aide posts an internal note saying which order wasn't tagged and why, in Aide and on a connected helpdesk.

## Set it up
- [Build procedures](https://docs.aide.app/automation/scenarios)
- [How shoppers prove an order is theirs](https://docs.aide.app/shopify/order-verification)

## Related
- [Edit Shopify orders from support](https://aide.app/shopify/order-edits)
- [Shopify Flow for customer service](https://aide.app/shopify/flow)
- [How Aide verifies a Shopify shopper](https://aide.app/shopify/order-verification)

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