Guide

Customer Support
Best Practices

Build a healthy scalable foundation for your team and add value to your organization

Part 1: Foundation

Principles

Train your Team

Get Organized

Basic Automations Coming soon

Part 2: Scale

Using Aide

Using AI Assist

Create Self-Serve Guides

Part 3: Optimize

Empower your Company

Part 4: Tools

Using Front Coming soon

Using Zendesk Coming soon

Using Integrations Coming soon

AcknowledgementsThanks to Ziyad Basheer, Montana Greider, Fernando Duarte, Christopher Davies-Smith and countless others for their input and contributions to this guide.

Customer Support Best Practices

Customer Support
Best Practices