Marketplace review
AI agent for Front
An AI agent inside Front.
Live at your pace.
Aide writes a shared draft on every Front conversation, answers email once you take an inbox live, and resolves Shopify orders, refunds and returns. Your team decides, topic by topic, whether Aide drafts or replies.Powered by the Agent Governance Engine: every reply is checked before it is sent, and anything Aide shouldn't answer goes to your team.Every topic, resolved inside Front
Where is my order?Address changesCancellationsAide as a teammate@mention for a draftComposer rewritesYour customer's languageTopics as tagsWhere is my order?Address changesCancellationsAide as a teammate@mention for a draftComposer rewritesYour customer's languageTopics as tagsWhere is my order?Address changesCancellationsAide as a teammate@mention for a draftComposer rewritesYour customer's languageTopics as tags
Front macro actionsRemove an unshipped itemAdd an order noteCustom-channel inboxesAlongside other AI teammatesClose or keep open after a replyMessages moved out of spamFront macro actionsRemove an unshipped itemAdd an order noteCustom-channel inboxesAlongside other AI teammatesClose or keep open after a replyMessages moved out of spamFront macro actionsRemove an unshipped itemAdd an order noteCustom-channel inboxesAlongside other AI teammatesClose or keep open after a replyMessages moved out of spam
$0
To connect Front
The Front integration is on every plan, Free included. No card to start.
3 AI levels
Set topic by topic
AI Agent, Drafts or None. Every new topic starts at Drafts.
Teammate
Aide in Front, in beta
Front rules can assign conversations to Aide, and it hands back what it shouldn't send.
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Marketplace review
Marketplace review
AI agents for Front
Built for the conversations in your Front inboxes
Aide reads the live Shopify order before it writes and acts on it inside the rules your team sets. Topics at Drafts get a draft instead.
Aide reads the order and its tracking before it writes a word, so every 'Where is my order?' email gets the real delivery status. A split order gets every package, tracked on its own.
Customer
Where's my order #6012? Tracking hasn't changed since Monday.
Aide
Order #6012 shipped in two packages. The first was delivered yesterday; the second left the carrier facility this morning and is due Thursday. Here are both tracking links.
✓Tracking read from Shopify and the carrier · 2 shipments
Aide checks whether the order has shipped. If there is still time, it changes the street in Shopify and keeps the rest of the address. If not, the conversation goes to your team.
Customer
Can you send order #5590 to my office instead? 400 King St W, Suite 1200.
Aide
Done. Order #5590 hadn't shipped yet, so it now goes to 400 King St W, Suite 1200.
✓Shipping address updated in Shopify · Order #5590
An order that hasn't shipped is cancelled in Shopify and the customer is told what happens next. The refund waits for a teammate, who approves or rejects it in the Aide sidebar.
Customer
Ordered the wrong size last night. I need to cancel order #5560 before it ships.
Aide
I've cancelled order #5560 before it shipped. The refund is with our team for approval, and you'll get an email as soon as it's issued.
✓Order cancelled in Shopify · Refund awaiting approval
Add Aide to Front as an AI teammate and a Front rule can assign it an inbox's conversations. It answers what you allow, and hands the rest back with a summary, a draft and an assignment.
Customer
I'd like a refund for the whole order, the colour is nothing like the photos.
Aide hand-back
Handed back to Returns team: refund request on #4410, delivered 3 days ago. The topic is set to Drafts, so I left a draft for you to review and send.
✓Internal comment with summary · Shared draft · Assigned to Returns team
In any conversation, a teammate can @mention Aide and get a draft reply, with a comment that it's ready. A mention never sends anything to the customer.
Customer
Do you have the linen shirt in navy, size large? Need it by Friday.
Aide draft
Navy in large is in stock. Orders placed before 2pm ship the same day, and standard shipping usually arrives in 2 to 3 business days.
✓Draft ready after @Aide mention · Not sent
Aide's composer plugin puts the draft at your cursor, or rewrites what you wrote: shorter, friendlier, more formal, grammar fixed. Your text is replaced only after you preview the result.
Customer
Teammate draft: sorry about that, we will send new one asap
Aide rewrite
I'm sorry about that. We're sending a replacement today, and you'll get tracking by email as soon as it ships.
✓Rewrite: friendlier · Previewed before replacing
Aide detects the language a customer writes in and answers in it. On topics at Drafts, the draft arrives in the customer's language too, ready for your teammate to check and send.
Customer
Hallo, wann kommt meine Bestellung #3381 an?
Aide
Hallo. Ihre Bestellung #3381 ist mit FedEx unterwegs und wird voraussichtlich am Donnerstag zugestellt. Hier ist der Link zur Sendungsverfolgung.
✓Language detected: German · Tracking read from FedEx
Aide is the AI platform for customer service, built for ecommerce brands. It works inside Front and does not replace it: your rules, macros and inboxes keep working.
Customer
Where's my order #6012? Tracking hasn't changed since Monday.
Aide
Order #6012 shipped in two packages. The first was delivered yesterday; the second left the carrier facility this morning and is due Thursday. Here are both tracking links.
✓Tracking read from Shopify and the carrier · 2 shipments
Runs inside Front
Built into Front, not bolted on
Your team keeps working in the Front inboxes they already live in. Aide reads every shared inbox and works in the conversation.
Drafts that keep up
Aide updates its shared draft when the customer writes again, and never overwrites a teammate's edit.The Aide sidebar
The draft, context, the customer's Shopify orders and actions waiting for approval, beside the conversation.Front macro actions
A scenario can run a Front macro: assignee, archive or reopen, tags and an internal comment.Custom-channel inboxes
Inboxes on a custom channel, such as third-party messaging connectors, get short drafts for your team.Alongside other AI teammates
Aide stays out of conversations assigned to another AI teammate, and picks up when handed one.History stays history
The last 90 days of conversations are imported when you connect. Aide never answers them.Drafts
AI drafts responses. Your team hits send.
Not ready to let AI talk to your customers? Don't. The reply is already written when your teammate opens the conversation, grounded in your knowledge and the live order. They edit and send.
When a topic's drafts stop needing edits, move it to AI Agent and Aide answers its email in the inboxes you've taken live. Keep anything sensitive at Drafts as long as you like.
Aide's drafts learn from what your team actually sends: past replies and the macros used for each situation.
Customer
Hi, my tracking has said 'label created' for five days now. Did my order actually ship?
Shared draft · Only your team sees this
Thanks for checking in. Your order left our warehouse yesterday and the carrier scanned it this morning, so the tracking page will catch up within a few hours. It's still on schedule for delivery Thursday.
Draft grounded in: order #8317, live carrier tracking, your shipping policyEdit draftSend replyYour teammate decides
Getting started
Set up in minutes, no engineering
The guided setup connects Front, teaches Aide your store and links you to the first draft. No migration and no change to how your team works.
Shared drafts, replies, tags and macro actions, in the conversation.
Live orders and tracking, and order actions for verified customers.
Contact and account fields beside the conversation, read-only.
Live carrier tracking
Tracking comes straight from UPS and FedEx, and from Shopify for every other carrier, with the timeline and expected delivery for each package.
Scenario conditions
It checks the facts before it acts
Every scenario runs behind conditions your team sets, checked against the live order, the shipment and the conversation. When they are not met, Aide does not act.
Order exists
Whether the customer has an order, checked before Aide answers.Order created
Cancellation and change windows, in hours since the order was placed.Shipment status
Label created, in transit, delivered, exception or not trackable.Front tags and inbox
Your conversation tags, status and the inbox it arrived in.Topic and confidence
A topic is detected, above a confidence you choose from 80% to 97.5%.Salesforce contact fields
With Salesforce connected, the contact fields you choose.The Agent Governance Engine
Turn on AI for one thing at a time. Not an all-or-nothing switch.
Each topic gets an AI level and each Front inbox gets a rollout. Aide replies only where both allow it.
Test before you deploy
Preview the draft a scenario would write on your real conversations from the last 28 days.Roll out inbox by inbox
Watch only writes nothing to Front. Then test senders, a share of conversations, then everyone.Refunds wait for your team
Every refund Aide offers waits for a teammate. Large refunds need an Owner or Admin.Audit every action
The Action Trace shows the topic, sources and order action behind every reply.Frequently asked questions
Aide is an AI agent that works inside Front. It writes a draft on every conversation in your shared inboxes, answers email once you take an inbox live, and resolves Shopify orders, refunds and returns within the rules your team sets.
No. Your team keeps Front, its rules, macros and inboxes. Aide adds drafts, replies where you allow them, topics on every conversation and Shopify order actions.
A beta feature. Front rules, macros or people can assign conversations to Aide, and per inbox it either drafts for your team or answers what you allow and hands the rest back. A hand-back comes with an internal comment saying why, a shared draft, your hand-back tag and an assignment.
Aide sends replies on email once an inbox is live. Chat, SMS, messaging and custom-channel inboxes get drafts for your team, and Aide does not answer voice or phone. Private inboxes aren't read.
Yes, with Shopify connected: it can cancel, refund, change the shipping address, remove an unshipped item, add a note and start a return. Order actions are Shopify only; WooCommerce orders are read-only.
Not yet. Aide writes topics back to Front as tags.
Every plan. Free includes 150 AI replies a month; Starter, Pro and Scale include 1,000, 4,000 and 15,000. Your team's own replies are never counted.
Most teams see Aide's first draft the same day. The sidebar plugin comes with the Front app you approve.
Shared inbox and support concepts
The topics and workflows Aide handles in Front, defined term by term.
- After-call work
- Agent assist
- AI copilot for support
- Asynchronous messaging
- BPO customer service
- Canned response
- CCaaS
- Contact center automation
- Conversation analytics
- Escalation in customer support
- Helpdesk
- Helpdesk automation
- Human agent
- Knowledge base
- Knowledge management
- Omnichannel contact center
- Omnichannel customer support
- Omnichannel routing
- Self-service support
- Service-level agreement
- Support queue
- Ticket routing
- Ticketing system
- Tier 1 vs tier 2 support
- Workforce optimization
Make Front agentic, one topic at a time
Connect Front on any plan and see Aide's draft on your next conversation.