Our Front Integration allows our customers to import their data into Aide for analysis and exploration. Using our technology, we are able to identify topics and automatically tag conversations and suggest responses for every new conversation.
How it works
After signing up for Aide and connecting your Front account, we import your ticket history to identify the different categories and topics your customers most commonly ask. Once that process is complete, we are able to automatically tag any new conversations that belong to those categories.
Your data will be available in your Aide dashboard for exploration and analysis using our Explore visualization. In addition to this, you will also able to use our Agent Assist features with our widget inside Front, which automatically surfaces cards that correspond to every tag — each card contains processes and snippets to help you resolve customer issues efficiently and effectively.
Setting it up
Sign up for an Aide account and connect your Front account. In order for Aide to work, you must enable Webhooks in Front and create a Company rule if you're on Front's Scale plan or a Team rule if you' on Front' Growth Plan.