The AI platform for customer service
Aide's AI agent answers your customers and resolves orders, refunds and returns, inside Zendesk, Gorgias or Front, or on its own with Aide Helpdesk and Aide Chat. Built for ecommerce brands, with deep Shopify integration.
Inside your helpdesk,
or as your helpdesk
Keep Zendesk, Gorgias or Front and Aide works inside it: drafts on the ticket, replies once you take an inbox live, topics written back as tags. Or run Aide on its own, with Aide Helpdesk as the inbox and Aide Chat on your site and store.
The same agent, knowledge and rules answer every channel. Helpdesk connectors are on every plan, Free included.
Inside Zendesk, Gorgias and Front
Drafts appear as internal notes and in Aide's sidebar panel or card. Your team inserts, edits and sends. Once an inbox is live, Aide answers chat and email there itself.
Aide Helpdesk
An AI-first inbox with routing, SLAs, macros, sender rules, and Slack and email notifications. Conversations Aide is answering are assigned to Aide, and Needs a person lists the rest.
Aide Chat
A widget for any website, a no-code app embed for Shopify storefronts, support-only chat in Shopify checkout on Plus, order help on the thank-you page, and a chat page you can link anywhere.
Forward your support address or connect Gmail. Aide sends complete replies, or drafts only, per address.
Resolves Shopify orders,
not just questions
Once a shopper proves the order is theirs, logged in to their store account or with the order number and matching email, Aide can cancel it, refund it, change the address, remove an unshipped item or start a return.
Refunds wait for your team by default. Large refunds need an Owner or Admin.
Order actions, after verification
Cancel, refund, change the shipping address, remove an unshipped item or add a note. After five wrong verification attempts, Aide hands the conversation to your team.
Returns under your rules
Aide starts a Shopify return within your return window and excluded tags, such as final-sale, or sends a Start your return button to Loop, AfterShip or another portal. Off until you turn it on.
Live tracking on every order
Tracking directly from UPS and FedEx, and from Shopify for other carriers such as USPS, every shipment of a split order, and the refunded amount on each order.
Helps shoppers buy
Product cards with add to cart, complementary products from your Shopify pairings, and the sales that follow a chat shown in Analytics.
Safe by design,
topic by topic
Every topic has an AI level your team sets: AI Agent, Drafts or None. New topics start at Drafts, so a person confirms before anything happens. Every reply is checked before it is sent.
Aide acts only within the rules and confidence your team sets, and hands off otherwise.
AI levels per topic
AI Agent acts within your scenarios. Drafts proposes and a person confirms. None answers from knowledge and hands anything it would have to do or promise to your team.
Refunds wait for your team
Refunds need a teammate's approval by default, and large refunds need an Owner or Admin. Approve or reject from the conversation.
Test on real conversations, then roll out
See how many conversations from the last 28 days a scenario matches and preview the draft Aide would write on them. Then move each helpdesk inbox from Watch only to test senders, a share, and everyone.
Always says it is an AI
When asked, Aide says it is an AI, in English with a fixed line no setting can change and in other languages in its own words. Talk to a person reaches your team at once, and a reply claiming to be human is rejected.
Your team gets faster.
Aide gets better.
Copilot drafts, rewrites and summarizes for your team in Aide and inside your helpdesk. Every week Aide lists the questions your knowledge does not cover, so the operation improves from what your team actually sends.
Every action, change and sign-in is in the audit log, kept two years.
Drafts that learn from your macros
Aide learns which macros your team sends for which situations, drafts from them, and notes what each draft was based on. Nothing to map or configure.
Topics from your own conversations
Every message is classified against your own topics. When none fits, Aide suggests one right on the message, so your topics build as conversations arrive.
Verified knowledge gaps
Each week Aide lists what customers ask that your knowledge does not cover, checked against your whole help center, with the text and the article it belongs in.
Aide Superintelligence
Owners and admins ask Aide to set itself up and improve. It reads where your team rewrote its drafts, proposes the smallest fix, and asks before anything customers would notice.
Teams running support on Aide
Ecommerce brands, education teams and nonprofits, on Zendesk, Gorgias, Front and Shopify.
Frequently asked questions
Aide is the AI platform for customer service. Its AI agent answers customers and resolves orders, refunds and returns, inside Zendesk, Gorgias or Front, or on its own with Aide Helpdesk. Built for ecommerce brands, with deep Shopify integration. Aide (aide.app) is made by Aide Superintelligence Corporation in Toronto. More on what Aide is.
Support teams at ecommerce brands, most often on Shopify, whether they keep Zendesk, Gorgias or Front or want an AI-first helpdesk. Teams that keep their helpdesk add Aide inside it, on any plan. Teams that want an AI-first helpdesk use Aide Helpdesk and Aide Chat on their own. There is no minimum size: the Free plan covers a two-person team.
No. Aide works inside the helpdesk your team keeps. Connecting it turns Aide's drafts on from the next new ticket, as an internal note and in Aide's sidebar panel or card, and nothing is sent to customers until you choose. Your macros, views and history stay where they are. If you don't have a helpdesk, Aide Helpdesk is one. Aide for Gorgias, Zendesk and Front.
For a shopper who proves the order is theirs (logged in to their store account, or order number plus the matching email), Aide can cancel, refund, change the shipping address, remove an unshipped item, add a note and start a return. Refunds wait for your team by default, and large refunds need an Owner or Admin. Aide also reads live tracking directly from UPS and FedEx, and from Shopify for other carriers such as USPS. Aide for Shopify.
Your team sets an AI level for each topic: AI Agent (acts on its own within your scenarios), Drafts (a person confirms; new topics start here) or None. Every reply is checked before it is sent, and one that promises something the topic does not allow, or claims to be a person, is revised or handed off. Refunds wait for a teammate by default. That is what "100% accurate on what it acts on" means on this page: Aide acts only within the rules and confidence your team sets, and hands off otherwise.
Preview the draft Aide would write on your real conversations from the last 28 days, try the agent in its preview, and roll each helpdesk inbox out in stages: Watch only (Aide drafts inside Aide and writes nothing to the helpdesk), test senders, a share of conversations, then everyone. How to test an AI agent before it goes live.
The helpdesk is free. You pay for AI replies. Free is $0 with 150 AI replies a month and no card. Starter is $39 a month with 1,000, Pro $149 with 4,000 and Scale $499 with 15,000, with extra replies at $0.15, $0.10 or $0.07 up to a monthly cap. Every plan includes every feature, and your team's own replies are never counted. Pricing and how AI replies are counted.
Aide Chat (your website, Shopify storefront, Shopify checkout on Plus, the thank-you page and a hosted chat page), email through forwarding or Gmail, and the tickets in Zendesk, Gorgias and Front. Aide does not handle voice or phone today.
No, and that is the wrong goal. Aide takes the repetitive orders and questions, and your team keeps the conversations that need a person. Copilot drafts for your team on the rest, learning from the macros they send, and every week Aide lists the questions your knowledge does not cover, so the team fixes causes instead of answering the same question again.
Most teams see first drafts the same day. Connect your helpdesk and Aide drafts replies to a few recent tickets inside Aide within minutes, then in the helpdesk from the next new ticket. For Aide Chat on Shopify, switch on the app embed in your theme editor, with no code. Owners and admins can also ask Aide Superintelligence to set Aide up for them.