Fewer tickets. Better agents.
Aide resolves customer issues end-to-end and continuously improves the operation around them: accurately, at your pace, with your team in control.
AI Agents
Automate as much as possible, while maintaining quality of customer experience
Copilot
Maintain human interaction with your customers, assist human agents with AI
Aide is the agentic AI platform for customer experience. It resolves customer issues end-to-end on the helpdesk you already use and continuously analyzes your operation to surface what to automate, fix, or improve next. Teams deploy Aide one issue type at a time, test every behavior before customers see it, and keep full visibility into every decision AI makes.
Trusted by customers on
Automate support
with AI agents
Deploy AI agents across support platforms and CRMs to automate conversations and execute actions with full precision and control.
Add Knowledge
Aide lets you train bots using past tickets, knowledge articles, and other content. Bots can provide consistent answers based on your knowledge base.
Ensure rigorous bot training
Aide provides a simulated testing environment for internal teams to thoroughly evaluate bots. This allows you to refine the bot's capabilities before going live to maintain quality.
Smooth hand-offs keep customers satisfied
The Aide bot can determine when a conversation gets too complex and seamlessly hand-off to a human agent. This ensures customers get support from a human when needed to keep them happy.
Retrieve data for context
Aide enables bots to make API calls to gather relevant customer information for each conversation. Giving bots context results in more tailored and effective conversations.
Copilot for human staff
Accelerate agents with AI assistance. Aide automatically identifies the topic of incoming tickets and surfaces relevant guidance to agents. This reduces the time agents spend figuring out context and provides them with tailored recommendations.
Reduce repetition with smart tagging
Aide automatically tags each ticket with relevant topics as soon as it comes in. This allows agents to immediately see the right SOPs instead of manually applying tags and empowers leaders to build better reports.
Generate accurate AI responses
Aide suggests responses to agents by analyzing previous similar tickets or help articles. Agents can tap into tribal knowledge rather than starting from scratch.
Ensure consistency with defined SOPs
Aide centralizes your knowledge base into one location for easy agent access. This results in every agent handling issues uniformly and compliantly.
Automate workflows
with precision
Aide detects automatable issues and lets you build workflows to automatically handle them based on customer data.
This frees up agents to focus on complex issues.
Get an automation blueprint
Aide analyzes all your historical conversations to identify automatable issues to creating a blueprint ranking topics by volume and complexity so you can prioritize automating high-impact repetitive work.
Conditional workflows
Aide builds workflows triggered by customer data like ticket fields, so the right automation is applied based on each unique case.
Set up actions like routing and tagging
Create macros for each topic to automatically route tickets, set tags, and connects your tools with APIs to create seamless workflows across systems.
Understand
every customer
interaction
Gain a holistic view of all conversations
Aide analyzes all your customer conversations and automatically categorizes every question into topics.
This structured view allows you to identify key pain points.
Pinpoint areas for improvement
By summarizing and analyzing conversations, Aide reveals where customers are struggling so you can eliminate friction points.
Monitor trends over time
Track how category volumes change over time to measure the impact of improvements and uncover new issues arising.
Share insights across the business
Aide surfaces insights from support so product teams can identify improvement opportunities directly from user feedback.
Are you ready?
Start your AI support journey
Ecommerce
Answer product questions, automate order tracking and manage returns
Professional Services
Enhance client support and experience for your professional practice
Financial Services
provide secure and compliant AI support for your financial institution
Travel
deliver exceptional support for your travel and hospitality business
Education
enhance student support and streamline administrative tasks
Guided implementation
We'll guide you throughout the process to ensure you achieve your automation goals
Enterprise security
Keep your data safe with SOC 2 certification plus GDPR and HIPAA compliance