Overview

Our Zendesk Integration allows our customers to import their data into Aide for analysis and exploration. Using our technology, we are able to identify topics and automatically tag conversations and suggest responses for every new conversation.

How it works

After signing up for Aide and connecting your Zendesk account, we import your ticket history to identify the different categories and topics your customers most commonly ask. Once that process is complete, we are able to automatically tag any new conversations that belong to those categories.

Your data will be available in your Aide dashboard for exploration and analysis using our Explore visualization. In addition to this, you will also able to use our Agent Assist features with our widget inside Zendesk, which automatically surfaces cards that correspond to every tag — each card contains processes and macros to help you resolve customer issues efficiently and effectively.

An added benefit of Aide is it helps you manage your knowledge across different sources, such as Chat Shortcuts and Macros by keeping them all in the same place and automatically synchronizes any changes you make to all locations.

Setting it up

You only need to sign up for an Aide account and connect Zendesk. Once that's complete, Install Aide inside Zendesk to begin receiving suggestions.