The secure way to put AI
in front of your customers
Aide is SOC 2 Type II certified and GDPR and HIPAA compliant. Every conversation runs on enterprise-grade infrastructure, every action follows procedures your team approves, and every decision is logged for audit.Hosted on Amazon Web Services in the US. Anthropic's Claude models run at zero data retention; open-weight models run on Aide's own servers.
Compliance your vendor review can verify
Agentic AI reads customer data and acts on it. That makes compliance a precondition to deployment, not a checkbox. Aide adheres to the highest standards of enterprise security.
An independent auditor verified that Aide's security controls, from data handling and access control to incident response, operated effectively over an extended monitoring period under the AICPA's SOC 2 standard. The report stays current through recurring audits.
For businesses serving customers in the UK and EU, Aide processes personal data in line with GDPR: lawful processing, data subject rights, and consumer privacy protections in how the platform handles every conversation.
For healthcare organizations, Aide is HIPAA compliant: protected health information is handled with the safeguards the regulation demands, so teams responsible for patient data can use AI without putting it at risk.
Your customers' data, protected at every layer
Every conversation is a person who trusted your business with their name, their address, their order history. Aide is built to keep that trust.
Security documentation
For security questionnaires, or vendor review documentation, contact our team. Our data processing agreement and privacy policy are available online.
Frequently asked questions
Yes. Aide is SOC 2 Type II certified. An independent auditor verified that Aide's security controls operated effectively over an extended monitoring period under the AICPA's SOC 2 standard, and the report stays current through recurring audits. Contact support@aide.app for the report.
Yes. For businesses serving customers in the UK and EU, Aide processes personal data in line with GDPR requirements: lawful processing, data subject rights, and consumer privacy protections in how the platform handles every conversation. A data processing agreement is available online.
Yes. For healthcare organizations, Aide handles protected health information with the safeguards HIPAA demands, so teams responsible for patient data can deploy AI agents without putting it at risk.
Aide runs on Amazon Web Services in the US East (N. Virginia) region. AI replies are written by Anthropic's Claude models through Anthropic's API, and search embeddings are computed with an open-weight model on Aide's own servers, so that data never goes to a model provider. Teams with data-residency requirements can talk to us about Enterprise.
No. Aide's Claude models run at zero data retention through Anthropic's API. Anthropic operates under a zero-data-retention agreement, so the conversations it processes are not stored by Anthropic or used to train its models. Aide's open-weight models run on Aide's own servers, so that data stays on Aide's infrastructure.
The Agent Governance Engine bounds every word and action: Aide executes only the procedures your team writes and approves, presents only the options configured for the account state, acts only when it is certain, and escalates the rest to a person with full context. Automation is deployed per intent at the level you choose: none, human-in-the-loop, or fully agentic.
Yes. The Action Trace records every automated action: which intent was recognized, which procedure ran, and what was done on the account. Per conversation and across the whole operation, so a question from an auditor, a regulator, or a partner gets an answer backed by the record.
Contact support@aide.app for security documentation, completed questionnaires, and the SOC 2 report. Our data processing agreement, privacy policy, and terms are published online.
Deploy AI agents your security team can sign off on
SOC 2 Type II certified, GDPR and HIPAA compliant, governed by the procedures you approve, and logged for audit.