This privacy policy does not govern the collection and use of information by companies that Aide does not control, nor by individuals not employed or managed by Aide. If you visit a web site that we mention or link to, be sure to review its privacy policy before providing the site with information.
What we do with your Personal Identifiable Information
It is always up to you whether to disclose personally identifiable information to us, although if you elect not to do so, we reserve the right not to register you as a user or provide you with any products or services. "Personally Identifiable Information" means information that can be used to identify you as an individual, such as, for example:
- your name, company, email address, phone number, billing address, and shipping address
- your Aide user ID and password
- credit card information
- any account-preference information you provide us
- your computer’s domain name and IP address, indicatingwhere your computer is located on the Internet
- session data for your login session, so that our computer can ‘talk’ to yours while you are logged in
If you do provide personally identifiable information to us, either directly or through a reseller or other business partner, we will:
- not sell or rent it to a third party without your permission — although unless you opt out (see below), we may use your contact information to provide you with information we believe you need to know or may find useful, such as (for example) news about our services and products and modifications to the Terms of Service;
- take commercially reasonable precautions to protect the information from loss, misuse and unauthorized access, disclosure, alteration and destruction;
- not use or disclose the information except:
- as necessary to provide services or products you have ordered, such as (for example) by providing it to a carrier to deliver products you have ordered;
- in other ways described in this privacy policy or to which you have otherwise consented;
- in the aggregate with other information in such a way so that your identity cannot reasonably be determined (for example, statistical compilations);
- as required by law, for example, in response to a subpoena or search warrant;
- to outside auditors who have agreed to keep the information confidential;
- as necessary to enforce the Terms of Service;
- as necessary to protect the rights, safety, or property of Aide, its users, or others; this may include (for example) exchanging information with other organizations for fraud protection and/or risk reduction.
Other information we collect
We may collect other information that cannot be readily used to identify you, such as (for example) the domain name and IP address of your computer. We may use this information, individually or in the aggregate, for technical administration of our website; research and development; customer- and account administration; and to help us focus our marketing efforts more precisely.
Cookies
Aide uses “cookies” to store personal data on your computer. We may also link information stored on your computer in cookies with personal data about specific individuals stored on our servers. If you set up your Web browser (for example, Chrome or Firefox) so that cookies are not allowed, you might not be able to use some or all of the features of our website.
External data storage sites
We may store your data on servers provided by third party hosting vendors with whom we have contracted.
Your privacy responsibilities
To help protect your privacy, be sure:
- not to share your user ID or password with anyone else;
- to log off the Aide website when you are finished;
- to take customary precautions to guard against “malware” (viruses, trojan horses, bots, etc.), for example by installing and updating suitable anti-virus software.
Use of Google Workspace APIs
Aide uses Google Workspace APIs to provide various services and functionalities. We want to clearly explain how we use and handle your data:
- Service Functionality: We use data accessed through Google Workspace APIs primarily to provide and improve our core services. For example, email thread data is used for our ticketing/helpdesk solution to ensure efficient communication and issue resolution.
- Data Retention: We store your personal information for a duration that allows us to maintain and enhance our services effectively. This retention period is in line with industry standards and our business needs.
- Personalized Features: Users have the option to manually curate and provide specific data to create personalized AI/ML models. These models are tailored to individual preferences and are only based on the data you explicitly choose to use for this purpose.
- Third-Party Tools: In cases where we transfer Google user data to third-party tools, it is solely for the purpose of delivering our services or powering personalized features you've explicitly opted into.
- Data Removal: If you wish to have your data removed from our systems, please email [email protected]. We will process your request in accordance with applicable data protection laws.
We are committed to protecting your privacy and ensuring that your data is used only for its intended purposes, as defined by our services and your choices. Our goal is to provide you with valuable, efficient, and personalized services while maintaining the highest standards of data protection and transparency.
Notice to European Union users
Aide‘s operations are located primarily in the United States. If you provide information to us, the information will be transferred out of the European Union (EU) to the United States. By providing personal information to us, you are consenting to its storage and use as described herein.
Representative
We value your privacy and your rights as a data subject and have therefore appointed Prighter Group with its local partners as our privacy representative and your point of contact for the following regions:
- European Union (EU)
Prighter gives you an easy way to exercise your privacy-related rights (e.g. requests to access or erase personal data). If you want to contact us via our representative, Prighter or make use of your data subject rights, please visit the following website.
Information collected from children
You must be at least 13 years old to use Aide‘s website and services. Aide does not knowingly collect information from children under 13. (See the [U.S.] Children’s Online Privacy Protection Act.)
Changes to this privacy policy
We reserve the right to change this privacy policy as we deem necessary or appropriate because of legal compliance requirements or changes in our business practices. If you have provided us with an email address, we will endeavor to notify you by email of any material change to how we will use personally identifiable information.
Questions or comments?
If you have questions or comments about Aide's privacy policy, send an email to [email protected]