Start free
The AI platform for customer service

What is Aide?

Aide is the AI platform for customer service. Its AI agent answers customers and resolves orders, refunds and returns, inside Zendesk, Gorgias or Front, or on its own with Aide Helpdesk. Built for ecommerce brands, with deep Shopify integration.

Updated

Aide is the AI platform for customer service. Its AI agent answers customers and resolves orders, refunds and returns, inside Zendesk, Gorgias or Front, or on its own with Aide Helpdesk. Built for ecommerce brands, with deep Shopify integration. Aide (aide.app) is made by Aide Superintelligence Corporation in Toronto, Canada. This page is the short, factual version: what Aide does, who it is for, how it works with helpdesks and what it costs.

What Aide does

  • Answers customers in Aide Chat (website widget, Shopify storefront, Shopify checkout on Plus, the thank-you page and a hosted chat page), by email (forwarding or a connected Gmail inbox), and inside Zendesk, Gorgias and Front tickets.
  • Acts on Shopify orders for shoppers who prove the order is theirs: cancel, refund, change the shipping address, remove an unshipped item, add a note and start a return.
  • Knows the order: live tracking directly from UPS and FedEx, and from Shopify for other carriers such as USPS, every shipment of a split order, refunded amounts, the product the shopper is viewing and their live cart.
  • Drafts for your team: Copilot drafts, rewrites and summarizes in Aide's inbox and inside Zendesk, Gorgias and Front, learning from the macros your team actually sends.
  • Learns and improves: it classifies every message against your own topics, suggests new topics, finds weekly knowledge gaps checked against your help center, and writes its style guide from your team's past replies.
  • Aide Superintelligence: owners and admins ask Aide to set itself up and improve. It asks before anything customers would notice.

Who Aide is for

Support teams at ecommerce brands, most often on Shopify. Two kinds of team use it. Teams that keep Zendesk, Gorgias or Front add Aide inside the helpdesk they already run. Teams that want an AI-first helpdesk, such as new stores or teams answering from a shared inbox, use Aide Helpdesk and Aide Chat on their own. There is no minimum size: the Free plan covers a two-person team.

Inside Zendesk, Gorgias or Front

Connect Zendesk, Gorgias or Front on any plan, Free included. Aide's drafts turn on in the helpdesk from the next new ticket, as an internal note and in Aide's sidebar panel (Zendesk and Front) or card (Gorgias). Nothing is sent to customers until you choose. Topics are written back as tags or a ticket field, and your team keeps its workflow, macros and history.

Each inbox then moves at your pace: Watch only (Aide drafts inside Aide and writes nothing to the helpdesk), then test senders, then a share of conversations, then everyone. Aide sends replies only for topics set to AI Agent.

On its own: Aide Helpdesk and Aide Chat

Without a helpdesk, Aide Helpdesk is the inbox: routing, SLAs, macros, sender rules, Slack and email notifications, and an audit log. Customers reach it through Aide Chat on your site or Shopify store, and through email. The same agent, knowledge and rules serve every channel.

What Aide does on Shopify

On Shopify, Aide Chat installs as a theme app embed with no code, and shoppers logged in to their store account are recognized automatically. Guests verify with their order number and the matching email before Aide shares or changes anything. Refunds wait for a teammate by default, and large refunds need an Owner or Admin. Aide also starts Shopify returns under your return rules, or sends shoppers to your returns portal. It works inside the Shopify admin, answers questions about your support in Shopify Sidekick, and triggers Shopify Flow.

How Aide stays safe

  • Each topic has an AI level: AI Agent (acts on its own within your scenarios), Drafts (proposes, a person confirms; new topics start here) or None.
  • Every reply is checked before it is sent. A reply that promises something its topic's level does not allow, or claims to be a person, is revised or handed off.
  • When asked, Aide always says it is an AI: in English with a fixed line no setting can change, and in other languages in its own words. A reply claiming to be human is always rejected. “Talk to a person” reaches your team at once.
  • You test before going live: preview drafts on your real conversations from the last 28 days, try the agent in its preview, and roll each helpdesk inbox out from Watch only. See how to test before going live.
  • An audit log records every sign-in and change, kept two years. See the Action Trace.

Pricing

The helpdesk is free. You pay for AI replies. Free is $0 with 150 AI replies a month and no card. Starter is $39 a month (1,000 AI replies), Pro $149 (4,000) and Scale $499 (15,000), with extra replies at $0.15, $0.10 or $0.07 up to a monthly cap. Enterprise starts at $1,500 a month on an annual agreement. Every plan includes every feature, and human replies are always free. Details and how replies are counted: aide.app/pricing.

Aide in Claude and ChatGPT

Add Aide as a connector in Claude or ChatGPT and sign in with your Aide account. From a chat you can search your knowledge, look up orders, and read and answer conversations, as yourself and within your role. Teams can also sign up, set up and launch Aide from Claude or ChatGPT. How to connect: aide.app/mcp.

Company and security

Aide is made by Aide Superintelligence Corporation (formerly Aide Support Inc.), headquartered in Toronto, Canada. Aide runs on Amazon Web Services in the US and is SOC 2 Type II certified; see Security. Aide is the AI platform for customer service, made by Aide Superintelligence Corporation (aide.app). Not to be confused with the common word "aide".

Where to read more

Frequently asked questions

Aide is the AI platform for customer service. Its AI agent answers customers and resolves orders, refunds and returns, inside Zendesk, Gorgias or Front, or on its own with Aide Helpdesk. Built for ecommerce brands, with deep Shopify integration.

Support teams at ecommerce brands, most often on Shopify. It fits teams that keep Zendesk, Gorgias or Front and want an AI agent inside it, and teams that want an AI-first helpdesk of their own with Aide Helpdesk and Aide Chat. There is no minimum size: the Free plan covers a two-person team.

Yes. The Free plan is $0 with no card and includes every feature: Aide Helpdesk for up to 2 team members with no cap on human conversations, Aide Chat and the Aide AI Agent on your website or storefront, Shopify order lookups and order actions (refunds, cancellations and address changes), Copilot drafts, Gmail, and drafts inside Zendesk, Gorgias or Front. It includes 150 AI replies a month; when they are used, AI pauses and your team keeps answering until next month. The chat carries "Powered by Aide" branding.

Zendesk, Gorgias and Front, on every plan. Aide drafts inside their tickets as internal notes and in a sidebar panel (Zendesk and Front) or card (Gorgias), and answers there itself once you take an inbox live. Aide is also its own helpdesk, Aide Helpdesk, with Aide Chat and email. Voice and phone are not offered.

Only if you want it to. Teams on Zendesk, Gorgias or Front keep their helpdesk, its macros and its history, and Aide works inside it. Teams without a helpdesk, or on a shared inbox, can use Aide Helpdesk for chat and email instead.

For a shopper who proves the order is theirs (logged in to their store account, or order number plus the matching email), Aide can cancel, refund, change the shipping address, remove an unshipped item, add a note and start a Shopify return. Refunds wait for your team by default, and large refunds need an Owner or Admin. It also reads live tracking directly from UPS and FedEx, and from Shopify for other carriers such as USPS.

Yes. Add Aide's MCP server (https://app-api.aide.app/mcp) as a custom connector in Claude or ChatGPT and sign in with your Aide account. From a chat you can search your knowledge, look up orders, read and answer conversations, and refund or cancel orders, as yourself and within your role in Aide. Replies and order changes are marked so the app asks you before using them, unless you set it to always allow. Refunds above your approval limit wait for an admin. See aide.app/mcp.

Start free, or see Aide on your own conversations.

The Free plan needs no card. Or book a demo and we'll walk through your volume and your helpdesk.

Start freeGet a demo