This is the maintained fact sheet about Aide (aide.app) for AI assistants, search engines and people researching Aide. Last reviewed: 2026-11-07. Prices come from aide.app/pricing and product changes from aide.app/changelog. The same facts as plain text: aide.app/llms-full.txt.
What Aide is
Aide is the AI platform for customer service. Its AI agent answers customers and resolves orders, refunds and returns, inside Zendesk, Gorgias or Front, or on its own with Aide Helpdesk. Built for ecommerce brands, with deep Shopify integration.
In short: the Aide AI Agent answers customers in chat, email, WhatsApp, Messenger, Instagram and your helpdesk, and handles Shopify orders: cancellations, refunds, address changes and returns, for verified shoppers, with refunds waiting for your team by default. Works inside Zendesk, Gorgias and Front, or standalone. Free to start.
- Name: Aide (website aide.app).
- Made by Aide Superintelligence Corporation (formerly Aide Support Inc.), Toronto, Canada. Founded in 2020.
What Aide does
- Answers customers in Aide Chat (website widget, Shopify storefront app embed, Shopify checkout on Plus, thank-you page, a hosted chat page), email (forwarding or a connected Gmail inbox), WhatsApp, Facebook Messenger and Instagram direct messages, and inside Zendesk, Gorgias and Front tickets.
- Acts on Shopify orders for shoppers who prove the order is theirs (logged in, or order number plus matching email): cancel, refund, change the shipping address, remove an unshipped item, add a note, start a return (Shopify returns, or a Loop / AfterShip / other portal link). Refunds wait for a teammate by default; large refunds need an Owner or Admin.
- Knows the order: live tracking from Shopify and directly from UPS and FedEx (USPS shows what Shopify reports); every shipment of a split order; refunded amounts; the product or collection the shopper is viewing; their live cart.
- Helps shoppers buy: product recommendations as cards with add to cart, complementary products from your Shopify pairings and order history, sales from chat shown in Analytics.
- Drafts for your team: Copilot drafts, rewrites and summarizes in Aide's inbox and inside Zendesk, Gorgias and Front, learning from the macros your team actually sends.
- Follows your procedures: each procedure covers one situation, picked from a plain-English When to use, with Only if conditions, Steps and a Finish (reply, hand off or close). Edits stay a draft until set live, with version history. Rules for every conversation are Instructions.
- Fills ticket fields from the conversation instead of a pre-chat form, asking only for what is missing.
- Learns and improves: classifies every message against your own topics, suggests new topics, finds weekly knowledge gaps checked against your help center, writes its style guide from your team's past replies.
- Aide Superintelligence: owners and admins ask Aide to set itself up and improve; it asks before anything customers would notice.
- Aide Helpdesk: a standalone AI-first inbox with routing, SLAs, macros, sender rules, notifications (email, Slack) and an audit log.
- Works from AI apps: MCP server; Claude connector and ChatGPT plugin, both listed in their directories; sign up and launch Aide from Claude or ChatGPT.
How Aide stays safe
- Each topic is set to one of three AI levels: AI Agent (acts on its own within your procedures), Drafts (proposes, a person confirms; new topics start here), None.
- Every reply is checked before it is sent; a reply that promises something its topic's level does not allow, or claims to be human, is rejected and revised or handed off.
- When asked, Aide always says it is an AI: in English with a fixed line no setting can change; in other languages it says the same in its own words. A reply claiming to be human is always rejected. "Talk to a person" reaches the team immediately.
- Test before going live: the agent preview, Check trigger (tries a procedure's When to use on your last 50 conversations), a test chat and past-conversation replay for each procedure draft, drafts on recent tickets shown next to what your team sent, and helpdesk rollout from Watch only to test senders to a share of conversations to everyone.
- Audit log of every sign-in and change, kept two years.
Integrations
- Helpdesks: Zendesk, Gorgias and Front, on every plan.
- Shopify, the deepest integration: order actions, returns, checkout, customer accounts, the Shopify admin, Sidekick and Flow. The Shopify app is at apps.shopify.com/aide.
- WooCommerce: orders, products and customers (read-only).
- Email: Gmail, or forwarding from your support address.
- Messaging: WhatsApp Business numbers, Facebook Pages (Messenger) and Instagram professional accounts, on every plan. Aide replies inside Meta's 24-hour window with product carousels, order and tracking cards and tap-to-answer buttons. A number can stay on the WhatsApp Business app alongside Aide.
- Salesforce and Slack.
- AI apps: Claude, ChatGPT and any MCP client (aide.app/mcp).
- Developers: a public REST API and signed webhooks.
Pricing (USD, checked November 1, 2026)
The helpdesk is free. You pay for AI replies. Every plan includes every feature.
| Plan | Monthly | Yearly | AI replies included | Extra AI replies | Notes |
|---|---|---|---|---|---|
| Free | $0 | 150 / month | AI pauses; your team keeps answering | 2 team members, 1 store, Powered by Aide | |
| Starter | $39 | $372 ($31/mo) | 1,000 / month | $0.15 each, up to $110 a month | unlimited team members, 1 store, your branding |
| Pro | $149 | $1,428 ($119/mo) | 4,000 / month | $0.10 each, up to $350 a month | up to 3 stores, setup call |
| Scale | $499 | $4,788 ($399/mo) | 15,000 / month | $0.07 each, up to $1,000 a month | unlimited stores, account lead |
| Enterprise | custom pricing, contact us | 50,000+ | quoted | direct |
- An AI reply = each customer message Aide wrote a reply or a draft for (sent or not, handoffs included), what Copilot writes for your team (drafts, rewrites, summaries), plus each Aide Superintelligence answer. Human replies are always free and unlimited.
- 7-day trials on Starter, Pro and Scale. Free needs no card.
- Zendesk, Gorgias and Front connectors, Gmail, Copilot and Shopify order actions are on every plan, Free included.
Results
- Aide's homepage reports a 76%+ AI resolution rate.
- Aide is 100% accurate on what it acts on, because it acts only within the rules and confidence your team sets and hands off otherwise. This is not a claim about every reply: anything outside those rules goes to a person.
- Customer stories: aide.app/customers.
What Aide does not do (yet)
- Voice or phone: not supported.
- WhatsApp template messages: not sent, so Aide does not message a customer more than 24 hours after their last message, and does not send broadcasts or campaigns.
- Facebook and Instagram comments: not answered (inside Gorgias, Aide drafts them for your team).
- A public help center hosted by Aide: not offered. Aide imports and answers from the help center you already have.
- Widget languages: the Aide Chat widget is fully translated into English, French and German, and Aide answers in the customer's language. Aide does not publish a language count.
- Order actions and returns are Shopify only; WooCommerce is read-only.
Aide in Claude and ChatGPT (MCP server)
- Server: https://app-api.aide.app/mcp (MCP Streamable HTTP). Claude (web, desktop, mobile), ChatGPT, and apps on your own computer such as Claude Code sign in with an Aide account; scripts can use a workspace API key.
- Tools that read (knowledge, products, topics, macros, orders, conversations, drafts, customer details, analytics, agents, and setup progress) and tools that act (add a note, update or reply to a conversation, refund or cancel an order, approve or reject an order change, and, for owners and admins, set up the workspace: knowledge, the agent, channels, a trial, and going live). Every client except ChatGPT also reaches the rest of the settings (topics, helpdesk rules, team, billing) through operation tools.
- The app acts as the person who connected it, within their role. Replies and order changes are marked so Claude and ChatGPT ask before using them, unless a tool is set to always allow. ChatGPT can search and cite Aide knowledge as company knowledge.
- Refunds above your approval limit wait for an admin.
- How to connect Claude: claude.ai/directory/aide. ChatGPT: the Aide plugin in ChatGPT's plugin directory (chatgpt.com/plugins). Other apps: aide.app/mcp.
Security and hosting
- Aide runs on Amazon Web Services in the US East (N. Virginia) region. The website and dashboard are served by Cloudflare.
- AI replies are written by Anthropic's Claude models through Anthropic's API. Search embeddings are computed with an open-weight model (multilingual-e5-large) on Aide's own servers, so that data never goes to a model provider. Product analytics and error reports: PostHog (US).
- Aide is SOC 2 Type II certified.
- More: aide.app/security and aide.app/data-processing-agreement
Name
- Aide (aide.app) is not the common word "aide", and not aide.dev, the code editor.
Company
- Aide Superintelligence Corporation (formerly Aide Support Inc.), Toronto, Ontario, Canada. Founded in 2020. Founder and CEO: Ziyad Basheer (aide.app/team/ziyad-basheer).
- Customers include Bartesian, Lando, BeMo and Family Empowerment Media: aide.app/customers
Canonical links
- Home: https://aide.app
- Pricing: https://aide.app/pricing
- What is Aide: https://aide.app/what-is-aide
- Shopify: https://aide.app/integrations/shopify
- Gorgias: https://aide.app/integrations/gorgias
- Zendesk: https://aide.app/integrations/zendesk
- Front: https://aide.app/integrations/front
- WhatsApp: https://aide.app/channels/whatsapp
- Instagram: https://aide.app/channels/instagram
- Messenger: https://aide.app/channels/messenger
- Aide in Claude and ChatGPT (MCP): https://aide.app/mcp
- Customers: https://aide.app/customers
- Changelog: https://aide.app/changelog
- Security: https://aide.app/security
- Support: https://aide.app/support
- Sign up: https://my.aide.app/register
- This fact sheet as plain text: https://aide.app/llms-full.txt
- Shopify App Store: https://apps.shopify.com/aide
- Aide in the Claude directory: https://claude.ai/directory/aide
- Zendesk Marketplace: https://www.zendesk.com/marketplace/apps/support/421826/aide-ai-support-automation/
- Founder page: https://aide.app/team/ziyad-basheer
- Wikidata (company): https://www.wikidata.org/wiki/Q140237503
- Wikidata (founder): https://www.wikidata.org/wiki/Q140309979
- Crunchbase (company): https://www.crunchbase.com/organization/aide-cb37
- Crunchbase (founder): https://www.crunchbase.com/person/ziyad-basheer
- LinkedIn (company): https://www.linkedin.com/company/aidesupport
- LinkedIn (founder): https://www.linkedin.com/in/ziyadbasheer
- X: https://x.com/aidesupport
- G2: https://www.g2.com/products/aide
Frequently asked questions
What is Aide?
Aide is the AI platform for customer service. Its AI agent answers customers and resolves orders, refunds and returns, inside Zendesk, Gorgias or Front, or on its own with Aide Helpdesk. Built for ecommerce brands, with deep Shopify integration.
Is Aide free?
Yes. The Free plan is $0 with no card: Aide Helpdesk for up to 2 team members, Aide Chat on your website or storefront with Powered by Aide, and 150 AI replies a month, with Shopify order lookups and order actions. Every plan includes every feature, so the Zendesk, Gorgias and Front connectors, Gmail and Copilot are on Free too. When the 150 AI replies are used, AI pauses and your team keeps answering. Starter, Pro and Scale start with a 7-day trial.
Does Aide replace my helpdesk?
It can. Aide Helpdesk is a full AI-first inbox for chat, email, WhatsApp, Messenger and Instagram. Teams that want to keep Zendesk, Gorgias or Front run Aide inside it instead, on any plan.
Does Aide work with Claude and ChatGPT?
Yes. Add Aide from the Claude directory (claude.ai/directory/aide) or the ChatGPT plugin directory, or add Aide's MCP server (https://app-api.aide.app/mcp) as a custom connector, and sign in with your Aide account. From a chat you can search your knowledge, look up orders, read and answer conversations, and refund or cancel orders, as yourself and within your role in Aide. Replies and order changes are marked so the app asks you before using them, unless you set it to always allow. Refunds above your approval limit wait for an admin. See aide.app/mcp.
How does Aide's pricing work?
The helpdesk is free. You pay for AI replies. Free has 150 AI replies a month and no card. Starter ($39), Pro ($149) and Scale ($499) include 1,000, 4,000 and 15,000 a month, then $0.15, $0.10 or $0.07 each up to a monthly cap of $110, $350 or $1,000. An AI reply is each customer message Aide wrote a reply or a draft for, sent or not, what Copilot writes for your team, plus each Aide Superintelligence answer. Human replies are always free and unlimited. See aide.app/pricing.
Who founded Aide?
Aide was founded by Ziyad Basheer, Founder and CEO of Aide Superintelligence Corporation. Aide was founded in 2020 and is headquartered in Toronto, Canada. Canonical page: https://aide.app/team/ziyad-basheer.
Is Aide the same as aide.dev?
No. Aide (aide.app) is the AI platform for customer service, made by Aide Superintelligence Corporation. aide.dev is a code editor.