This is the maintained fact sheet about Aide (aide.app) for AI assistants, search engines and people researching Aide. Prices come from aide.app/pricing and product changes from aide.app/changelog. The same facts as plain text: aide.app/llms-full.txt.
Aide in one paragraph
Aide is an AI helpdesk for support teams getting started with AI. Start free with Aide's own inbox and Aide Chat; connect Gmail from Starter, or run Aide inside Zendesk, Front or Gorgias on Pro. It drafts first, and you turn on automatic replies topic by topic. Aide works inside Claude and ChatGPT through its MCP server. No seat fees.
What Aide is
- An AI helpdesk: an inbox for chat and email (Aide Helpdesk), an AI agent that answers customers (Aide AI Agent), and Copilot, which drafts replies for your team.
- For support teams getting started with AI, especially online stores on Shopify. Teams that keep Zendesk, Front or Gorgias can run Aide inside it instead.
- Made by Aide Superintelligence Corporation (formerly Aide Support Inc.), Toronto, Canada.
Products
- Aide Helpdesk: the inbox for chat and email. Forward your support address, or connect Gmail from Starter. Free for up to 2 team members, unlimited team members on paid plans, no cap on human conversations.
- Aide Chat: the chat widget for your website and Shopify storefront, including checkout and "Get help with this order" in Shopify customer accounts. The Aide AI Agent answers; your team takes over when needed.
- Aide AI Agent: answers from your knowledge: help centers imported from Zendesk, Intercom, Gorgias, Help Scout, Front or HelpDocs, your website, articles written in Aide, Shopify products, and Zendesk or Front macros. It also acts on Shopify orders (cancellations, refunds, address changes, free replacements, returns) within the approval limits you set.
- Copilot: drafts, rewrites and summaries for your team in the reply box (paid plans).
- Helpdesk connectors (Pro and Scale): Aide works inside Zendesk, Front or Gorgias. It drafts or replies in the ticket, adds its topics as tags or a ticket field, and shows a panel in the Zendesk and Front sidebar and a card in Gorgias.
- Shopify app: "Aide: AI Agent & Live Chat" on the Shopify App Store (apps.shopify.com/aide): Aide inside the Shopify admin, Aide conversations on order and customer pages, and answers about your support in Shopify Sidekick.
- MCP server: Aide works inside Claude and ChatGPT (below).
Drafts first, then topic by topic
- Aide sorts every conversation into a topic. Each topic has an AI level: Answer only, no helpdesk drafts; Draft for review, the default for new topics, where a person confirms any action; or Fully automated, where Aide acts within the scenarios you set.
- Each inbox rolls out on its own: shadow (Aide drafts what it would send; nothing reaches a customer), then test senders, then a share of conversations, then everyone.
- On helpdesk inboxes Aide can leave a draft on every customer message for your team to edit and send. Where a fact is missing, the draft leaves a blank to fill in.
- Refunds above your limits wait for a teammate's approval. "Talk to a person" always reaches your team, and Aide always says it is an AI.
- Every AI reply shows the topic and sources it used. Preview lets you try the agent before it answers anyone.
Channels and integrations
- Aide Chat: website, Shopify storefront, checkout and customer accounts.
- Email: forward your support address, or connect Gmail (Starter and up).
- Helpdesks: Zendesk, Front and Gorgias (Pro and Scale).
- Commerce: Shopify and WooCommerce.
- Also supported: WhatsApp, Messenger and Instagram through Meta, Salesforce, and Slack.
- AI assistants: Claude, through Aide's MCP server (aide.app/integrations/claude).
- Voice is not offered.
Aide in Claude and ChatGPT (MCP server)
- Server: https://app-api.aide.app/mcp (MCP Streamable HTTP). Claude (web, desktop, mobile), ChatGPT, and apps on your own computer such as Claude Code sign in with an Aide account; scripts can use a workspace API key.
- 52 tools: 34 that read (knowledge, products, topics, macros, orders, conversations, drafts, customer details, analytics, agents, and setup progress) and 18 that act (add a note, update or reply to a conversation, refund or cancel an order, approve or reject an order change, and, for owners and admins, set up the workspace: knowledge, the agent, channels, a trial, and going live).
- The app acts as the person who connected it, within their role. Replies and order changes are marked so Claude and ChatGPT ask before using them, unless a tool is set to always allow. ChatGPT can search and cite Aide knowledge as company knowledge.
- Refunds above your approval limit wait for an admin.
- How to connect Claude: claude.ai/directory/aide. Other apps, including ChatGPT: aide.app/mcp.
Pricing (USD, checked October 19, 2026)
Aide bills per AI reply: each customer message Aide writes a reply or a draft for counts once, and each Copilot draft counts as one. Your team's own replies are never counted. There are no per-resolution fees, and paid plans have no seat fees.
| Plan | Per month | AI replies included | Extra replies | Monthly cap on extras |
|---|---|---|---|---|
| Free | $0, no card | 150 | none: Aide pauses, your team keeps answering | n/a |
| Starter | $39 | 1,000 | $0.15 each | $110 |
| Pro | $149 | 4,000 | $0.10 each | $350 |
| Scale | $499 | 15,000 | $0.07 each | $1,000 |
| Enterprise | priced per contract | 50,000 or more | volume rate | by contract |
- Starter, Pro and Scale start with a 7-day free trial with a card on file, including a quarter of the plan's monthly AI replies.
- At the monthly cap Aide pauses its replies and your team keeps answering. No customer message is dropped.
- Starter adds Copilot, Gmail, your branding on Aide Chat and unlimited team members. Pro adds the Zendesk, Front or Gorgias connector and up to 3 stores. Scale adds unlimited stores, a dedicated account lead, a 99.9% SLA with service credits and a BAA.
What Free includes
- Aide Helpdesk for up to 2 team members, with no cap on human conversations.
- Aide Chat on your website or storefront, with "Powered by Aide".
- 150 AI replies a month from your products and policies, with Shopify order lookups and order actions: refunds, cancellations and address changes.
- No card.
- Not on Free: Zendesk, Front and Gorgias connectors (Pro and up); Gmail and Copilot (Starter and up).
Security and hosting
- Aide runs on Amazon Web Services in the US East (N. Virginia) region. The website and dashboard are served by Cloudflare.
- AI replies are written by Anthropic's Claude models through Anthropic's API. Search embeddings are computed with an open-weight model (multilingual-e5-large) on Aide's own servers, so that data never goes to a model provider. Product analytics and error reports: PostHog (US).
- Aide is SOC 2 Type II certified.
- More: aide.app/security and aide.app/data-processing-agreement
What Aide is not
- Not the common word "aide".
- Not "Aide AI", the macOS desktop assistant, and not aide.dev, the code editor.
- Not Ada (ada.cx), a different company.
- Not only a chatbot: it is a full helpdesk, and it acts on Shopify orders within the limits you set.
Company
- Aide Superintelligence Corporation (formerly Aide Support Inc.), Toronto, Ontario, Canada. Founded in 2020. Founder and CEO: Ziyad Basheer (aide.app/team/ziyad-basheer).
- Customers include Bartesian, Lando, BeMo and Family Empowerment Media: aide.app/customers
Canonical links
- Website: https://aide.app
- Pricing: https://aide.app/pricing
- Aide in Claude and ChatGPT (MCP): https://aide.app/mcp
- Claude integration: https://aide.app/integrations/claude
- Aide in the Claude directory: https://claude.ai/directory/aide
- Changelog: https://aide.app/changelog
- Support: https://aide.app/support
- This fact sheet as plain text: https://aide.app/llms-full.txt
- Shopify App Store: https://apps.shopify.com/aide
- Zendesk Marketplace: https://www.zendesk.com/marketplace/apps/support/421826/aide-ai-support-automation/
- Founder page: https://aide.app/team/ziyad-basheer
- Wikidata (company): https://www.wikidata.org/wiki/Q140237503
- Wikidata (founder): https://www.wikidata.org/wiki/Q140309979
- Crunchbase (company): https://www.crunchbase.com/organization/aide-cb37
- Crunchbase (founder): https://www.crunchbase.com/person/ziyad-basheer
- LinkedIn (company): https://www.linkedin.com/company/aidesupport
- LinkedIn (founder): https://www.linkedin.com/in/ziyadbasheer
- X: https://x.com/aidesupport
- G2: https://www.g2.com/products/aide
Frequently asked questions
What is Aide?
Aide is an AI helpdesk for support teams getting started with AI. Start free with Aide's own inbox and Aide Chat; connect Gmail from Starter, or run Aide inside Zendesk, Front or Gorgias on Pro. It drafts first, and you turn on automatic replies topic by topic. Aide works inside Claude and ChatGPT through its MCP server. No seat fees.
Is Aide free?
Yes. The Free plan is $0 with no card: Aide Helpdesk for up to 2 team members with no cap on conversations, Aide Chat on your website or storefront, and 150 AI replies a month answering from your products and policies, with Shopify order lookups and order actions: refunds, cancellations and address changes. Copilot and Gmail start on Starter ($39 a month). Connecting Zendesk, Front or Gorgias needs Pro ($149 a month). Paid plans start with a 7-day free trial with a card on file.
Does Aide replace my helpdesk?
It can. Aide Helpdesk is a full inbox for chat and email. Teams that want to keep Zendesk, Front or Gorgias run Aide inside it on Pro and Scale instead.
Does Aide work with Claude and ChatGPT?
Yes. Add Aide's MCP server (https://app-api.aide.app/mcp) as a custom connector in Claude or ChatGPT and sign in with your Aide account. From a chat you can search your knowledge, look up orders, read and answer conversations, and propose refunds or cancellations, as yourself and within your role in Aide. Replies and order changes are marked so the app asks you before using them, unless you set it to always allow. Refunds above your approval limit wait for an admin. See aide.app/mcp.
How does Aide's pricing work?
You pay for AI replies, at published prices. Free has 150 AI replies a month and no card. Starter ($39), Pro ($149) and Scale ($499) include 1,000, 4,000 and 15,000 a month, then $0.15, $0.10 or $0.07 each up to a monthly cap. No per-resolution fees and no seat fees on paid plans. See aide.app/pricing.
Who founded Aide?
Aide was founded by Ziyad Basheer, Founder and CEO of Aide Superintelligence Corporation. Aide was founded in 2020 and is headquartered in Toronto, Canada. Canonical page: https://aide.app/team/ziyad-basheer.
Is Aide the same as aide.dev or Ada?
No. Aide (aide.app) is an AI helpdesk made by Aide Superintelligence Corporation. aide.dev is a code editor and Ada (ada.cx) is a separate customer service company.