Patchstore24Shopify
AI for ecommerce customer service
The customer agent that acts on orders. Fully adhering to your brand.
Aide answers your ecommerce customer service from your policies and the live Shopify order, and acts on the order when a verified shopper asks. Address changes, cancellations, returns under your rules, and every 'Where is my order?', handled the way your best agents would.Powered by the Agent Governance Engine: every reply is checked before it is sent, and anything Aide shouldn't decide goes to your team with a summary.What Aide handles for your store
Where is my order?Address changesCancellationsReturnsProduct questionsPeak seasonWhere is my order?Address changesCancellationsReturnsProduct questionsPeak seasonWhere is my order?Address changesCancellationsReturnsProduct questionsPeak season
Remove an unshipped itemAdd an order noteRecommend productsCollect the order numberTag the Shopify orderHand off with a summaryRemove an unshipped itemAdd an order noteRecommend productsCollect the order numberTag the Shopify orderHand off with a summaryRemove an unshipped itemAdd an order noteRecommend productsCollect the order numberTag the Shopify orderHand off with a summary
100%
Of Bartesian's time-critical order changes
Bartesian's address changes and cancellations, automated with Aide in Shopify
76%+
AI resolution rate
On the paths your team pre-approved
10x
Faster responses
Answers right away, day or night
Trusted by customers on
Wicked ClothesShopify
Zendesk Marketplace reviewZendesk
AI agents for resolution
Built for the tickets actually in your queue
The high-volume ecommerce questions, each handled the way your team sets for it. Aide answers right away, from the live order and your policies, and acts in Shopify when a verified shopper asks.
Aide reads the live order and its tracking before it writes a word, from Shopify and directly from UPS and FedEx, so every 'Where is my order?' (WISMO) gets the carrier, the expected day and the latest scans, not a template with a link.In transit
Today
Hi! I ordered the burr grinder on Tuesday.
Has it shipped yet?
You9:05 AM
Checking your order
It has. It’s with FedEx, due Monday.
Order #2186
FedEx · 7749 3021 8846
Arriving
Monday, Nov 9
- ShippedNov 4
- In transitNov 5
- Delivered
Track on FedEx
Aide · AI agent9:05 AM
Once the shopper proves the order is theirs, Aide changes the shipping address in Shopify. Your procedure decides when, with an Only if such as no tracking yet, and anything outside it goes to your team.WHWren Holloway2m Aide1m
I put the wrong street on order #5274. Can you change it to 18 Alder Lane?
Address change
TriggerFollowed: Address change before shippingNot followed: Order status · asks to change it, not where it is
ProcedureAddress change before shipping
Address change before shipping
ConditionschannelisAide Chattracking existsis nottrue
Actions
Collected fieldNew address: 18 Alder Lane
Added tagaddress-change
Done, Wren. Order #5274 hasn’t shipped, so it now goes to 18 Alder Lane.
Aide cancels an unshipped order for a verified shopper, says so in the reply and closes the conversation. Your approval rules decide which cancellations wait for a teammate.HSHana Sato3m Aide1m
Cancel order #5241
I ordered the wrong grind. Can you cancel order #5241 before it ships?
Aide cancelled order #52411m
Aide is responding
Done, Hana. I’ve cancelled order #5241 and refunded $38.00 to your original payment method.
Aide changed status from Open to Closednow
Off until you turn it on. Aide follows your Shopify return rules, the window and the tags it never offers a return for, and starts a return request your store approves, or opens your returns portal on the order.
Aide starts returns
No, answer and hand off
- No, answer and hand off
- Yes, in Shopify
- Link to Loop
- Link to AfterShip
- Link to another portal
New returns
Wait for the store’s approval
Return window
30days
Never offer returns for products tagged
final-sale
Sizes, colours and stock answered from each product's real options in Shopify, citing the product. In stock stays a fact about stock, never a delivery promise.
Hi! I just got the ceramic dripper.
Which filters does it take?
It takes the cone filter papers in size 02.
Aide · AI agent11:20 AM
Do the papers come in size 01 too?
You11:21 AM
Looking through products
Yes, size 01 comes in white and natural. White is in stock; natural is sold out.
SourceCone filter papers
Aide · AI agent11:21 AM
Aide answers right away at any volume, so a promotion spike or a Black Friday surge doesn't become a backlog. The Handle rate shows, day by day, what Aide handled and what it handed to your team.
Handle rate
HandledHanded off
+4.2 pts
3 Oct17 Oct1 Nov
28 Oct: 75 handled, 32 handed offAide is the AI platform for ecommerce customer service. Each topic is set to AI Agent, Drafts or None, a procedure sets the path for it, and you can check a procedure on your recent conversations and replay past ones before you set it live.
Today
Hi! I ordered the burr grinder on Tuesday.
Has it shipped yet?
You9:05 AM
Checking your order
It has. It’s with FedEx, due Monday.
Order #2186
FedEx · 7749 3021 8846
Arriving
Monday, Nov 9
- ShippedNov 4
- In transitNov 5
- Delivered
Track on FedEx
Aide · AI agent9:05 AM
Getting started
Works with your existing stack
One click into your helpdesk, or use Aide Helpdesk. Order actions in Shopify. No migration, no replatforming.
Reads live orders and tracking, and executes cancellations, refunds, and address changes.
Drafts as internal notes, and answers email tickets once a brand is live.
Answers chat and email once an inbox is live, with Aide's card in the sidebar.
Drafts in every shared inbox, and answers email once an inbox is live.
Reads orders, products and customers. Order actions are Shopify only.
Contact and account fields beside the conversation. Read-only; the AI reads only the fields you choose.
Search knowledge, look up orders and read conversations from a Claude chat.
By kind of storeHow it works for brands like yours.
Aide takes the sizing questions. Your team takes the proofs.
Custom orders bring two kinds of questions: the ones your print team should answer, and the hundreds about size charts and shipping that they shouldn't. Aide answers the second kind from your guides and the live Shopify order.2 min read · UpdatedChange the order before the box ships.
Appliance orders move from checkout to the warehouse in hours. Aide catches the address change or cancellation in that window, and answers setup and warranty questions from your own guides.2 min read · UpdatedBig, breakable orders, explained box by box.
Home goods arrive in several boxes, from more than one carrier, and sometimes broken. Aide reads each shipment and the shopper's photos, and answers assembly and care questions from your own guides.2 min read · Updated
Frequently asked questions
The most useful AI for ecommerce answers from the live order instead of a script: where a package is, whether it can still be changed, what the return window allows. Aide does that, then acts in Shopify for verified shoppers, changing addresses, cancelling unshipped orders and starting returns, and hands everything else to your team with a summary.
Yes. Aide reads live orders, customers, tracking and products from Shopify, and for a verified shopper it can cancel an order, refund it, change the shipping address, remove an unshipped item or add a note. It runs as Aide Helpdesk or inside Zendesk, Gorgias or Front. WooCommerce is read-only: orders, products and customers.
Where is my order, address changes, cancellations, returns under your Shopify return rules, and product questions about sizes, options and stock. Each topic is set to AI Agent, Drafts or None, and a procedure sets how Aide handles it. You can check a procedure on your last 50 conversations and replay past ones with the draft before you set it live.
Aide is conversational AI for ecommerce that goes a step further: agentic AI. It answers over chat, email, WhatsApp, Messenger and Instagram, and on Shopify it also acts, changing addresses, cancelling orders and starting returns for verified shoppers. Refunds wait for your team by default.
It acts only for a shopper who has proved the order is theirs, by being logged in or giving the order number with the matching email. Your procedures can add Only if conditions, such as only while the order has no tracking, and anything outside them goes to your team with a summary. Refunds wait for your team by default, and large ones for an Owner or Admin. Bartesian automates 100% of its address changes and order cancellations with Aide.
Every reply is checked before it is sent: a promise or action the topic's AI level doesn't allow is revised or handed off. New topics start at Drafts, so a person confirms first. Each conversation shows the sources under every reply and every order action, and the audit log records every change to your setup.
Most teams connect their helpdesk and Shopify in a day and see first value in 24 hours. Start with your highest-volume topic at Drafts, preview it on your real conversations, and move it to AI Agent when you're ready.
Aide answers right away regardless of queue depth, around the clock, and hands your team only the conversations it shouldn't decide. Analytics shows, day by day, what Aide handled and what it handed off.
Start free with 150 AI replies a month and no card. Paid plans start at $39 a month with a 7-day free trial, and you pay for AI replies, not seats. See aide.app/pricing for every plan.
E-commerce CX concepts
The intents, metrics, and workflows behind an e-commerce support queue, defined.
Deploy AI agents your team trusts with your customers
Ecommerce customer service in your helpdesk and Shopify, governed by the rules you set.