Patchstore24Shopify
Agentic AI for ecommerce
The customer agent that acts on orders. Fully adhering to your brand.
Aide's customer agent resolves your ecommerce customer service end-to-end: it understands your policies, reads live order data, and executes changes in your systems. Address updates, cancellations, returns, and every 'Where is my order?', handled the way your best agents would.Powered by the Agent Governance Engine: every word and action is tested, checked, and logged before customers see it. Aide acts only when it is certain, and hands the rest to your team.Every action, resolved end-to-end
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Put orders on holdUpgrade shippingFlag damaged itemsResolve ticketsUpdate customer recordsPut orders on holdUpgrade shippingFlag damaged itemsResolve ticketsUpdate customer recordsPut orders on holdUpgrade shippingFlag damaged itemsResolve ticketsUpdate customer records
100%
Order changes automated
Address changes and order cancellations, executed in Shopify
76%+
AI resolution rate
End-to-end resolution on paths pre-approved by your team
10x
Faster responses
Answers in seconds, day or night. No queue, no wait
Trusted by customers on
Wicked ClothesShopify
Zendesk Marketplace reviewZendesk
AI agents for resolution
Built for the tickets actually in your queue
Every high-volume ecommerce customer service intent, resolved end-to-end by the exact logic your team sets for it. Aide responds instantly and takes the right actions in your systems.
Aide reads the live order and fulfillment state before it writes a word, so every 'Where is my order?' (WISMO) ticket gets the actual status of the delivery. Not a template with a tracking link.
Customer
Where's my order #6410? It's been three days and I haven't heard anything.
Aide
Order #6410 shipped yesterday and is out for delivery today, arriving by 8pm. Here is your live tracking link, it updates as the courier moves.
✓Live fulfillment status read from Shopify · Order #6410
Aide checks when the order was placed, updates the address in Shopify if there is still time, and puts the order on hold and escalates when there is not.
Customer
I just moved and order #4831 is going to my old place. Can you send it to 22 Fraser Ave, Unit 3 instead?
Aide
Done. Order #4831 was placed 90 minutes ago, so there was still time to catch it. It now ships to 22 Fraser Ave, Unit 3, and a confirmation is on its way to your inbox.
✓Shipping address updated in Shopify · Order #4831
The order is verified, cancelled, and the customer informed in one pass. When the window has closed, Aide holds the order and hands it to your team.
Customer
Ordered the wrong machine last night. I need to cancel order #7203 before it ships.
Aide
Cancelled. Order #7203 had not entered fulfillment yet, so I cancelled it in full and your refund is on its way to the original payment method. Expect it within 3–5 business days.
✓Order cancelled in Shopify · Refund initiated
Aide applies your business rules per item and order state. It never makes a promise your policy does not allow.
Customer
The glassware set I bought two weeks ago isn't for me. Can I still return it?
Aide
Yes. You are inside the 30-day window and unopened items qualify, so I have emailed you a prepaid return label. Your refund is processed as soon as the warehouse checks the set in.
✓Return created · Prepaid label sent
Sizing, compatibility, and stock questions answered from your catalog and policies, grounded in what is true for your store.
Customer
Do your capsules work with the older machine, or only the newest model?
Aide
They work with both. Every capsule in our current range is compatible with all machine generations, including the original. Tell me which drink you are after and I will point you to the ones in stock.
✓Compatibility and stock checked against product catalog
Aide answers in seconds at any volume, so a promotion spike or a Black Friday surge never becomes a two-week backlog for your team.
Customer
It's Black Friday and I accidentally ordered twice. Can you cancel the duplicate, order #9982?
Aide
Order #9982 had not entered fulfillment, so I cancelled it and started your refund. Your other order, #9981, is still on track.
✓Duplicate order cancelled in Shopify · Refund initiated
Aide is a governed agentic AI platform for ecommerce customer service. Every resolution path is pre-approved by your team, tested on your real conversations, and deployed one intent at a time to give you fine-grained control over AI across your ecommerce customer experience.
Customer
Where's my order #6410? It's been three days and I haven't heard anything.
Aide
Order #6410 shipped yesterday and is out for delivery today, arriving by 8pm. Here is your live tracking link, it updates as the courier moves.
✓Live fulfillment status read from Shopify · Order #6410
Getting started
Works with your existing stack
One click into your helpdesk. Direct actions in your commerce platform. No migration, no replatforming, no engineering.
Reads live orders and executes changes, holds, and refunds.
Resolves and updates tickets inside your existing workflows.
Automates the macros and rules your team already relies on.
Closes conversations end to end, right in the shared inbox.
Order data and actions, handled natively on your store.
Grounds every answer in the customer record you trust.
Frequently asked questions
Yes. Aide connects to Shopify and WooCommerce for commerce data, and runs inside the helpdesk you already use: Zendesk, Gorgias, or Front. It reads live order, customer, and fulfillment data, and executes actions like address changes, cancellations, holds, and tags directly in Shopify.
Order status and delivery questions, shipping address changes, order cancellations and holds, returns and exchanges, and pre-sales product questions. Each intent is configured with your exact logic, tested on your real conversations, and deployed when your team approves it.
Aide is conversational AI for ecommerce that goes a step further: agentic AI. It converses naturally over chat and email, and it also acts. It reads live order data and executes address changes, cancellations, and returns in Shopify. Answering questions is table stakes. Acting on the order is the difference.
Yes, because it acts on the real order. Aide checks when the order was placed and whether your fulfillment window is still open before it acts. If there is time, it executes the change in Shopify. If not, it puts the order on hold and escalates to your team. Bartesian runs 100% of its address changes and order cancellations this way.
Every resolution path is defined by your team and tested in the Agent Simulator before it goes live. In production, Aide acts only when it is certain and escalates the rest to a person. Every action is logged in the Action Trace, so you can audit any decision it made.
Most teams connect their helpdesk and Shopify in a day and are live on their first intent within days. You start with your highest-volume issue, watch it work in the Agent Simulator, and expand at your pace.
This is what Aide is built for. It answers in seconds regardless of queue depth, executes time-sensitive order changes around the clock, and hands your team only the conversations that need human judgment. A surge in orders does not become a backlog in support.
Get a demo for pricing.
Deploy AI agents your team trusts with your customers
End-to-end ecommerce customer service in your helpdesk and Shopify, governed by the rules you set.