What assumptions is ROI calculated from?

Industry standard of an agent handling 1,000 tickets per month over 160 hours. Agent copilot reduces handle time by 80% on assisted conversations, and automation saves ticket handling time completely on resolved conversations.

How accurate is this estimate?

This calculator provides a conservative projection. Actual results depend on your conversation mix, automation potential, and implementation approach. Many Aide customers exceed these projections within 90 days.

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Your support operation

Monthly conversations

10,000

Target automation rate

40% automated

60% agent-assisted

Avg. agent cost ($/hour)

Projected monthly impact

4,000 conversations resolved automatically640 hrs saved

Savings from automation$16,000

6,000 conversations agent-assisted96 hrs saved

Savings from efficiency gains$2,400

Monthly savings$18,400

Annual savings$220,800

A conservative projection based on industry-standard handle times. See the FAQ below for the assumptions behind it.

Frequently asked questions

: Industry standard of an agent handling 1,000 tickets per month over 160 hours. Agent copilot reduces handle time by 80% on assisted conversations, and automation saves ticket handling time completely on resolved conversations.
: This calculator provides a conservative projection. Actual results depend on your conversation mix, automation potential, and implementation approach. Many Aide customers exceed these projections within 90 days.

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