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Agentic AI for WooCommerce
The most capable AI customer agent for WooCommerce. Grounded in the real order.
Aide connects to your WooCommerce store and your helpdesk, learns your queue, and answers with your store's data: it reads orders, products, and customers, answers every 'Where is my order?' from the order itself, and hands order changes to your team with the order attached. Your team decides, intent by intent, whether Aide drafts or resolves.Powered by the Agent Governance Engine: you preview Aide's drafts on your real conversations before an intent goes live, and Aide acts only within the rules your team sets. The rest goes to your team.Every intent, answered from the real order
Where is my order?Address changesCancellationsReturns & exchangesProduct questionsYour customer's languagePeak seasonWhere is my order?Address changesCancellationsReturns & exchangesProduct questionsYour customer's languagePeak seasonWhere is my order?Address changesCancellationsReturns & exchangesProduct questionsYour customer's languagePeak season
Order status questionsShipping policy questionsAuto-tagging & routingDiscount code issuesFlag damaged itemsBacklog triageOrder status questionsShipping policy questionsAuto-tagging & routingDiscount code issuesFlag damaged itemsBacklog triageOrder status questionsShipping policy questionsAuto-tagging & routingDiscount code issuesFlag damaged itemsBacklog triage
3
Store records read
Orders, products, and customers, read from your WooCommerce store
$0
To start
Free plan with 150 AI replies a month, no card needed
Read-only
Access to your store
Aide reads your store and never changes an order; your team does
Trusted by customers on
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Wicked ClothesShopify
AI agents for WooCommerce
Built for the tickets your store creates
Every high-volume ecommerce customer service intent, handled by the exact logic your team sets for it. Aide responds instantly, in the customer's language, from the real order, and hands order changes to your team.
Aide reads the order before it writes a word, so every 'Where is my order?' (WISMO) ticket gets the order's real status from your store, not a template that asks the shopper to check their email.
Customer
Where's my order #4102? It's been four days and I haven't heard anything.
Aide
Order #4102 is marked completed in our store, which means it has shipped. Your shipping confirmation went to the email on the order; if it is not there, reply here and our team will look into it with you.
✓Order status read from WooCommerce · Order #4102
Aide confirms which order the shopper means, collects the new address, and hands the change to your team with the order attached. Your team makes the change in WooCommerce.
Customer
I just moved and order #2764 is going to my old place. Can you send it to 15 Alderwood Lane instead?
Aide
Thanks. Order #2764 is still processing, so I have passed your new address, 15 Alderwood Lane, to our team with the order attached. They will confirm here once it is updated.
✓Order read from WooCommerce · Order #2764 · Handed to your team
Aide checks the order's status, tells the shopper where things stand, and hands the cancellation to your team with the order attached, so it is one click for them, not a lookup.
Customer
Ordered the wrong size last night. I need to cancel order #6910 before it ships.
Aide
Order #6910 is still processing, so it has not shipped. I have passed your cancellation to our team with the order attached, and they will confirm here as soon as it is done.
✓Order status read from WooCommerce · Handed to your team
Answers that follow your return policy, checked against the order date and items. Aide never makes a promise your policy does not allow, and your team handles the return itself.
Customer
The ceramic set from order #3358 arrived and it's not what I expected. Can I still return it?
Aide
Yes. Your order arrived inside our 30-day return window, and unopened items qualify. I have passed your return to our team with the order attached, and they will send you the next steps.
✓Order read from WooCommerce · Return policy checked · Handed to your team
Sizing, compatibility, and stock questions answered from your synced catalog, grounded in what is true for your store right now. Every pre-sale answer is a sale your queue was holding up.
Customer
Does the Meridian desk come in walnut, and does it fit a corner space?
Aide
Yes to walnut, and there are 9 in stock. The Meridian is a straight desk though: for corners you want the Meridian L, which is in stock in walnut as well.
✓Options and stock checked against your live catalog
Aide detects the language a customer writes in and answers in it, from your store's real order data. For topics your team reviews, it drafts in the customer's language, so your team can reply to customers who write in other languages.
Customer
Hallo, wo ist meine Bestellung #5521?
Aide
Ihre Bestellung #5521 wurde gestern versandt und ist unterwegs. Die Versandbestätigung mit allen Details haben Sie an die E-Mail-Adresse der Bestellung erhalten.
✓Language detected: German · Order looked up in WooCommerce
Aide answers in seconds at any volume, so a promotion spike or a Black Friday surge never becomes a two-week backlog for your team.
Customer
It's Black Friday and I accidentally ordered twice. Can you cancel the duplicate, order #7742?
Aide
Order #7742 is still processing, so it has not shipped. I have passed it to our team to cancel as a duplicate, and your other order, #7741, is still on track.
✓Both orders read from WooCommerce · Handed to your team
Aide is a governed agentic AI platform for ecommerce customer experience. Its ecommerce support automation is pre-approved by your team, previewed on your real tickets, and deployed one intent at a time, at the AI level you choose: AI Agent, Drafts, or None.
Customer
Where's my order #4102? It's been four days and I haven't heard anything.
Aide
Order #4102 is marked completed in our store, which means it has shipped. Your shipping confirmation went to the email on the order; if it is not there, reply here and our team will look into it with you.
✓Order status read from WooCommerce · Order #4102
Runs on your WooCommerce data
Every ticket arrives knowing the order
Aide matches the shopper to their customer record and orders, and reads the order before it writes a word.
The customer, recognized
Contact details and order history, matched to the ticket automatically.The order, in full
Line items, variants, payment status, and order status, read from your store.Your catalog, read
Descriptions, stock levels, prices, and variants, read from your WordPress store.Changes, handed off
Address changes, cancellations, and returns go to your team with the order attached, so nobody has to look it up.Drafts on every ticket
For the intents your team reviews, the reply is written and grounded in the order before anyone opens the ticket.+ dozens more
Auto-tagging, routing, backlog triage: the long tail of work your team feels every day.Drafts
AI drafts responses. Your team hits send.
Not ready to let AI talk to your customers? Don't. The reply is already written when your agent opens the ticket: complete, on policy, grounded in the order. They review, hit send, and move to the next one. Nothing reaches a shopper without a person deciding it should.
Aide detects the language each customer writes in and drafts in it, so your team can answer customers who write in other languages with a reply that is ready to review.
This is why teams choose Aide over AI you can only turn on or off: your team gets the speed on day one, at zero risk to your customers. And Aide learns your team's style from the replies they actually send.
When an intent's drafts stop needing edits, you have the evidence to move it to AI Agent. That is the pathway, and your team controls every step of it.
Customer
Hi, my tracking has said 'label created' for five days now. Did my order actually ship?
Aide draft · Only your team sees this
Thanks for checking in. Your order is marked completed in our store, so it has left our warehouse. A label that has not updated in five days usually means the carrier has not scanned it yet; I am checking with our shipping team and will update you here [add the carrier's answer].
Draft grounded in: order #8317 + your shipping policyEdit draftSend replyYour agent decides
Getting started
Works with the helpdesk you already run
Aide connects to your WooCommerce store via the REST API, reads the ticket in your helpdesk, and answers from the order in your store. No migration, no replatforming, no change to how your team works.
Drafts in the Aide card or as internal notes, and replies on chat and email once an inbox is live.
Full order context, drafts, and end-to-end resolution in every ticket.
Drafts and order context in the shared inbox, resolutions closed end to end.
Search knowledge, read conversations, and act from a Claude chat.
Scenario conditions
It checks the facts before it acts
Every automation runs behind conditions your team sets, evaluated against the conversation, your helpdesk data, and the customer. When the conditions are not met, Aide does not act.
Intent detected
Whether an intent is detected, is the top intent, or is a priority, with a confidence threshold you set.First message
Whether this is the shopper's first message in the conversation.Status, tags & inbox
The conversation's status, its tags, and the inbox it arrived in.Helpdesk ticket fields
Your existing ticket fields in Zendesk or Gorgias, and tags in Front, gate when Aide may act.Customer fields
Contact and customer fields, used to treat shoppers differently.Collected fields
The order number, reason for contact, or any field Aide collects from the conversation.Custom patterns
Pattern conditions for anything else your workflow needs to match.Combined your way
Conditions sit in and-groups inside or-groups, each with is or is not, so one scenario gates exactly the conversations you mean.The Agent Governance Engine
Turn on AI for one thing at a time. Not an all-or-nothing switch.
Most ecommerce AI is all-or-nothing: turn it on and it talks to every customer, or keep it off and get nothing. With Aide you set an AI level per intent: AI Agent, Drafts, or None. Each intent graduates when your team promotes it, not before.
Test before you deploy
Preview Aide's drafts on your real conversations from the last 28 days. Nothing goes live until your team approves it.Three levels per intent
The Gradual Automation Pathway: AI Agent, Drafts, or None. New intents start at Drafts, and you promote them as they prove out.Audit every action
The Action Trace records what Aide did and why on every ticket: the intent, the procedure, the order data it read.Improve continuously
The Continuous Learning Engine suggests new intents from unmatched messages and finds knowledge gaps every week, checked against your help center.Frequently asked questions
Yes. Aide connects to your store through the WooCommerce REST API, and our team sets up the connection with you. It reads your orders, products, and customers. From there, WooCommerce AI support runs inside the helpdesk you already use: Gorgias, Zendesk, or Front.
None today: the WooCommerce connection is read-only. Aide reads orders, products, and customers to answer shoppers, and hands address changes, cancellations, and returns to your team with the order attached. Order actions such as cancelling, refunding, changing the shipping address, and starting returns are Shopify only.
Gorgias, Zendesk, and Front. Aide bridges your WooCommerce store to your support inbox, so every ticket arrives with the customer and order context attached, and adds the layer traditional helpdesk automation cannot reach: a Customer Intent Map built from your real ticket history, drafts your team reviews, and a tested path to AI Agent.
Aide works with standard WooCommerce order, product, and customer data. It doesn't read systems beyond the store directly yet. Your own tools can work with Aide through its API and signed webhooks.
Yes, and this is how most teams start. At the Drafts level, Aide posts its drafted response on the ticket for your team to review, edit, and send. The level is set per intent, so order status questions can run at AI Agent while returns stay at Drafts, or the other way around.
A WooCommerce chatbot answers questions from a script, like every ecommerce AI chatbot before it. Aide is agentic AI: it reads the real order behind the ticket and answers from it, inside rules your team approves, and hands anything that needs a change in the store to your team with the order attached. To your shoppers it reads like your best agent got to their ticket in seconds.
Not for WooCommerce orders. Aide answers from the order's status in your store. Live tracking straight from UPS and FedEx is part of Aide's Shopify connection.
Yes. Aide detects the language a shopper writes in and responds in it, on your policy. On intents at Drafts, the draft arrives in the customer's language too, so your team can reply with a draft that is ready to check.
Your plan sets how many stores you can connect: 1 on Free and Starter, up to 3 on Pro and unlimited on Scale. A scenario can limit answers to one store's knowledge sources, so policies don't mix between brands.
Most AI for the helpdesk is a switch: on for every customer, or off. Aide is a dial per intent. Each intent gets its own AI level, AI Agent, Drafts, or None, and you preview Aide's drafts on your real conversations from the last 28 days before it goes live. You expand automation intent by intent as each one earns it, and the Action Trace shows exactly what Aide did and why.
Most teams are connected within a day or two, with our team handling the WooCommerce connection alongside you, and live on their first intent within days. You start with your highest-volume, lowest-risk intent, preview Aide's drafts on your real conversations, and expand at your pace.
Start free with 150 AI replies a month and no card. Paid plans start at $39 a month with a 7-day free trial, and you pay for AI replies, not seats. See aide.app/pricing for every plan.
E-commerce CX concepts
The intents and workflows behind a WooCommerce support queue, defined term by term.
- Address change request
- AI order management
- BOPIS
- Chargeback response
- Conversational commerce
- Delivery exception
- Ecommerce chatbot
- Order cancellation automation
- Order modification
- Peak season customer service
- Post-purchase experience
- Pre-sale support
- Retail chatbot
- Returns automation
- RMA
- Subscription support
- WISMO
- WISMO automation
Agentic AI for your WooCommerce store, one intent at a time
Ecommerce support grounded in the real order, governed by the rules you set and deployed at the pace you choose.