Aide AI
for WooCommerce

Bring the same powerful AI support that Shopify stores rely on to your WooCommerce store. Aide syncs orders, customers, products, and live tracking data to resolve tickets automatically and arm your agents with full context.

Automatic data sync

Your WooCommerce data, available in every ticket

Aide connects to your WooCommerce store via API and syncs customer, order, and product data in real time. When a customer opens a ticket, their information is retrieved instantly.

Customer & order data
Contact info, order history, line items, pricing, variants, payment status, and fulfillment details.
Product catalog
Your full catalog with descriptions, stock levels, pricing, and variants — imported and used for recommendations.
Tracking from couriers
Real-time shipment status verified directly with UPS, FedEx, DHL, and other carriers.
Custom fields & meta
Aide can access custom order fields and product meta for specialized workflows.

E-commerce conditions

Automate based on real order and shipment data

Build scenarios with conditions pulled directly from your WooCommerce store and shipping carriers — the same powerful conditions available to Shopify stores.

Order exists
Check if a customer has an active order before the AI responds.
Order created time
Time since order was placed — automate within modification windows.
Tracking & shipment status
Label created, in transit, delivered, or exception — verified with couriers.
Destination country
Apply region-specific policies for international orders.
Tracking company
Different workflows per carrier — UPS, FedEx, DHL, USPS, and more.
Tracking last updated
Detect stale or lost shipments automatically.

AI Agent + Copilot

Automate tickets or assist your agents — your choice

Use Aide as a fully autonomous AI Agent that resolves tickets automatically, or as a Copilot that gives your human agents real-time context and pre-written drafts.

AI Agent
Automatically replies to customers, takes actions in your store, and escalates when it can't resolve.
Agent Copilot
Shows order context, detected topic, AI-drafted response, and suggested macros for every ticket.
Storefront chatbot
Add an AI chatbot to your WordPress site that answers product questions and looks up orders.
Knowledge base
Import your help center, FAQs, and policies — Aide uses them to generate accurate responses.

Works with your helpdesk

WooCommerce + your inbox, connected through Aide

Aide bridges your WooCommerce store with your existing help desk. All your store data flows into the platforms your agents already use.

Zendesk
Full AI Agent and Agent Panel with WooCommerce order data in every ticket.
Front
AI drafts and sidebar context powered by your WooCommerce store data.
Gorgias
AI replies and internal comments with real-time order and customer information.

Full e-commerce AI support
for your WooCommerce store

Frequently asked questions

How does Aide connect to WooCommerce?
Aide connects via the WooCommerce REST API. Our team helps you set up the integration to ensure full access to orders, products, and customer data.
Does it work with WooCommerce plugins and extensions?
Aide works with standard WooCommerce data out of the box. For custom plugins, extensions, or heavily customized setups, our team can build custom integrations.
Which help desk do I need?
Aide pairs your WooCommerce store with Zendesk, Front, or Gorgias. All your store data is used to power AI responses regardless of your inbox platform.
Can Aide handle multiple WooCommerce stores?
Yes. Connect multiple stores and Aide routes tickets and applies the correct products, policies, and automations per store.
Is the courier tracking the same as Shopify?
Yes. Aide integrates directly with carriers like UPS, FedEx, DHL, and USPS to pull verified real-time tracking data for WooCommerce orders.
What about custom WordPress e-commerce setups?
If you have a custom platform or non-standard WooCommerce setup, Aide supports custom API integrations. Contact us to discuss your requirements.
Book demo

Are you ready?

Start your automation journey

Guided implementation

We'll guide you throughout the process to ensure you achieve your automation goals

Enterprise security

Safe and compliant systems to keep your data safe with SOC 2 certification plus GDPR and HIPAA compliance

We use cookies to enhance your Aide experience. Learn more