Hi! Can you send order #1042 to my office instead? It's 48 Alder Street, Portland OR 97205.
Address change
Governed AI Agents
The most capable customer agent
you can actually trust
AI your team deploys, intent by intent. Aide's AI agents resolve customer conversations end to end: they classify the intent, read the live order or account, execute the change in your systems, and confirm the outcome.Handled by Aide18
JW
Jonas Weber1m
Change my shipping address
Hi! Can you send order #1042 to my office instead? It's 48 Alder Street, Portland OR 97205.
Address change
PN
Priya Nair14m
Grind size for a moka pot
Go a little finer than for filter, about like table salt.
TO
Tom Okafor32m
Where is my order #1037?
It's with UPS and arrives on Thursday.
Order status
ER
Elena Rossi1h
Is the burr grinder back in stock?
Yes, it's back and ships today.
LM
Lucas Moreau2h
Decaf options
Our Swiss Water decaf comes whole bean or ground.
Products
Change my shipping address
Aide changed the address on order #1042now
Aide is responding
Done, Jonas. Order #1042 now ships to 48 Alder Street, Portland OR 97205.
Burr grinderMatte black1 × $189.00Aide closed the conversationnow
Details
JW
Jonas WeberVerifiedjonas.weber@example.com
- Orders
- 4
- Total spent
- $412.00
Orders
#1042$189.00UnfulfilledPaid30 Oct
Burr grinder1 × $189.00$189.00Ship to16 Pine Street, Portland OR 97205
Refund
Conversation
- Channel
- Aide Chat
- Created
- 1 Nov 2026
- Language
- English
Scoped proceduresGrounded in live dataActs end to endTested before deployVerified before sendingAuditable alwaysCancel ordersScoped proceduresGrounded in live dataActs end to endTested before deployVerified before sendingAuditable alwaysCancel ordersScoped proceduresGrounded in live dataActs end to endTested before deployVerified before sendingAuditable alwaysCancel orders
Refund ordersUpdate addressesRemove unshipped itemsAdd order notesApply tagsChange ticket statusRefund ordersUpdate addressesRemove unshipped itemsAdd order notesApply tagsChange ticket statusRefund ordersUpdate addressesRemove unshipped itemsAdd order notesApply tagsChange ticket status
76%+
AI resolution rate
End-to-end resolution on paths pre-approved by your team
100%
Accurate on what it acts on
Because it acts only within the rules and confidence your team sets, and hands off otherwise
10x
Faster responses
Live data read and actions executed in seconds, not queues
Trusted by customers on
Patchstore24Shopify
Wicked ClothesShopify
Zendesk Marketplace reviewZendesk
Intent by intent
AI you can trust at every interaction
Most AI in CX deploys as a big switch: turn it on, hope it works, deal with the fallout. Aide deploys one intent at a time, governed by six capabilities: scoped procedures, grounded answers, executed actions, rehearsed deployments, verified responses, and a full audit trail. Here is each one in a real conversation.
Every situation gets its own procedure: a plain-English When to use, steps your team writes, and Only if conditions such as the topic confidence the agent must clear. Each one is testable on its own and named on every message it ran on, not one monolithic agent behavior you have to trust wholesale.WHWren Holloway2m Aide1m
I put the wrong street on order #5274. Can you change it to 18 Alder Lane?
Address change
TriggerFollowed: Address change before shippingNot followed: Order status · asks to change it, not where it is
ProcedureAddress change before shipping
Address change before shipping
ConditionschannelisAide Chattracking existsis nottrue
Actions
Collected fieldNew address: 18 Alder Lane
Added tagaddress-change
Done, Wren. Order #5274 hasn’t shipped, so it now goes to 18 Alder Lane.
Aide classifies every message against your own topics and learns from the examples your team adds, so answers do not cap out at what your documentation happens to cover. Responses draw on your help center, product catalog, and business information, and the Customer Context Engine reads the live order, account, or shipment before the agent writes a word. Deep integrations, not one-way webhooks.AOAdaeze Obi4m Aide3m
Will the steel burr set fit my Hand grinder? Do you have it right now?
Yes, it fits the Hand grinder. It’s in stock right now at $34.00.
Swapping grinder burrsSteel burr set
Swapping grinder burrs
Help center
The steel burr set fits the Hand grinder and the Travel grinder. Lift out the ceramic burrs, seat the new pair, then reset the grind to 12.
Confidence: 94.1%Open articleRelevant?
AI agents do not just reply. Once the shopper is verified, they cancel and refund orders, change shipping addresses, remove unshipped items, and add order notes. Procedures also tag conversations, collect fields, and close them. Resolved, not deflected: the work gets done in your systems, not just answered in the thread.HSHana Sato3m Aide1m
Cancel order #5241
I ordered the wrong grind. Can you cancel order #5241 before it ships?
Aide cancelled order #52411m
Aide is responding
Done, Hana. I’ve cancelled order #5241 and refunded $38.00 to your original payment method.
Aide changed status from Open to Closednow
Know your AI works before your customers find out it doesn't. Aide checks every procedure on your last 50 conversations and replays past ones with the draft: your team sees what Aide would ask, do and reply, and why it passed on the near misses. Nothing ships until you set it live.
When to use
The customer says an item arrived broken or damaged. Not when the parcel is only late.
Train on examplesCheck trigger
Scoring the latest conversations…
Matches of the latest 50 conversations
Matched
- Kettle arrived dented96%Nora Feld · 30 Oct
- Grinder lid cracked93%Ravi Menon · 24 Oct
Declined
- Still waiting on my mugs31%Lucia Romero · 29 Oct
The parcel is only late. Nothing arrived broken.
Use for this
Confidence, not risk. In production, every response is verified before delivery, and anything the agent cannot fully resolve goes to a person. The customer gets the handoff message your team wrote, and the person picking it up gets a handoff summary with the agent's findings already attached.FBFelix Brandt6m AideInternal note5m
I’d like to return the Burr grinder from order #5318. It came about seven weeks ago.
Aide is responding
Handoff summary
Customer wants
To return the Burr grinder from order #5318.
Aide did
Checked the order: delivered 47 days ago, past the 30-day return window. Started no return.
Needed next
Decide whether to accept a late return.
Needs a person · (policy requires a person)5m
Never wonder what the AI did or why. The Action Trace records what Aide decided and did in every conversation, the sources and topic confidence behind each reply, and who changed what in the workspace. Your team can audit any decision, per conversation and across the whole operation.
All eventsRefreshExport CSV
Date and time
Actor
Resource
Event
1 Nov 2026 at 15:12
Ruth Adeyemi
Refund of 72.00 USD on #5307
Order action
Approved an order action
1 Nov 2026 at 14:38
Ruth Adeyemi
Address change before shipping
Procedure
Updated a procedure
1 Nov 2026 at 11:05
Owen Pryce
Returns
Topic
Updated a topic
31 Oct 2026 at 17:52
Owen Pryce
Aide
AI agent
Updated an AI agent
I put the wrong street on order #5274. Can you change it to 18 Alder Lane?
Address change
TriggerFollowed: Address change before shippingNot followed: Order status · asks to change it, not where it is
ProcedureAddress change before shipping
Address change before shipping
ConditionschannelisAide Chattracking existsis nottrue
Actions
Collected fieldNew address: 18 Alder Lane
Added tagaddress-change
Done, Wren. Order #5274 hasn’t shipped, so it now goes to 18 Alder Lane.
The Agent Governance Engine
Power you can put in production
Every action tested, checked, and logged before a customer sees it. Every capability above runs inside the Agent Governance Engine, and that is what makes it safe to let an AI agent read live data and change real orders.Test before you deployAide checks every procedure on your last 50 conversations and replays past ones with the draft. Nothing goes live until your team has watched it work and set it live.
Acts only when certainAide acts only within the live procedure it is following, the confidence your team set and the topic's AI level. Everything else escalates to a person with full context attached.
Audit every actionThe Action Trace records every conversation Aide touched, what it did, and why. Per conversation, and across your whole operation, ready for compliance.
Improve continuouslyThe Continuous Learning Engine turns your team's own conversations into suggested topics, verified knowledge gaps, and fixes you approve, so coverage widens inside the guardrails your team set on day one.
Getting started
Works with your existing stack
Your agents live where your team already works. One click into your helpdesk, live read and write access to your store, read access to your CRM, and every action logged. No migration, no replatforming, no engineering.
Resolves and updates tickets inside your existing workflows.
Closes conversations end to end, right in the shared inbox.
Answers chat and email once an inbox is live, with Aide's card in the sidebar.
Reads live orders and tracking, and executes cancellations, refunds, and address changes.
Order data and actions, handled natively on your store.
Grounds every answer in the customer record you trust.
Search knowledge, read conversations, and act from a Claude chat.
Frequently asked questions
Every conversation is classified by intent first. Aide then picks the live procedure whose When to use fits the customer's message, checks its Only if conditions against live data, and follows its steps one at a time within the topic's AI level. If no procedure fits, it answers as usual from your knowledge, and anything it should not decide escalates to a person.
Your help center articles, product catalog, business information, and custom instructions, plus live customer data read by the Customer Context Engine: the order and its fulfillment window, the account and its plan, the shipment and its last scan. And because Aide learns from your team's past replies and the examples your team adds, coverage does not cap out at what your documentation happens to say. Aide doesn't read custom systems directly yet.
100% accurate on what it acts on, because it acts only within the rules and confidence your team sets and hands off otherwise. The Agent Governance Engine lets the agent act only within those rules and escalates everything else, so when it does act, it is right. Below your confidence threshold the conversation goes to a person, and above it the agent still verifies its response addresses the customer's actual question before sending. Aide does not let the AI guess.
It does not guess. Every response is verified before delivery, and anything the agent cannot fully resolve escalates to your team: either silently with an internal note explaining why, or with a hand-off message to the customer. The person picking it up gets the customer context and the agent's findings already attached.
Yes. Once the shopper is verified, they cancel and refund orders, change shipping addresses, remove unshipped items, and add order notes, and refunds can wait for a teammate's approval. Procedures also run helpdesk macros, tag conversations, collect fields, and close conversations. That is what end-to-end resolution means: the work gets done, not just answered.
Aide checks each procedure on your last 50 conversations and replays past conversations with the draft, so you see how it would have responded, which procedure it followed, and what actions it would have taken, before a single customer touches it. Nothing goes live until an owner or admin sets it live, and you deploy one intent at a time.
The Action Trace records what Aide decided and did in every conversation, with the sources and topic confidence behind each reply, plus an audit log of who changed what in the workspace. You can inspect any single conversation or review behavior across the whole operation. Teams use it to clear security and privacy review before rollout, not just to fill a dashboard.
Zendesk, Front, Gorgias, and Gmail for the helpdesk, plus Shopify, WooCommerce, and Salesforce for commerce and CRM data. One-click setup, no engineering required. Your own systems can work with Aide through its API and signed webhooks.
Start free with 150 AI replies a month and no card. Paid plans start at $39 a month with a 7-day free trial, and you pay for AI replies, not seats. See aide.app/pricing for every plan.
Put a governed AI agent in front of your customers
It acts only within procedures your team set live, escalates anything it is not certain of, and logs every action through the Action Trace. Start with one intent. See where it goes.