AI support that answers from your docs and briefs your team on the rest.
Aide answers how-to and configuration questions from your help center, docs and website, drafts for your team in Zendesk, Front or Gorgias, and hands account, billing and bug tickets to a person with a summary. You set how far it goes on each topic, and every change is in the audit log.Powered by the Agent Governance Engine: topics and AI levels set how far Aide goes, every reply is checked before it is sent, and the audit log records who changed what.What your users ask, answered
The same platform, set up with your own topics, knowledge and handoff rules.
High-volume how-to, setup and plan questions answered from your docs, at any hour, in the user's language.
Account context from Salesforce beside every conversation, AI levels per topic, and an audit log for your security team.
Documented API, webhook and integration questions answered from your reference. Account-specific issues reach your engineers with a summary.
Your own topics and terminology, learned from your docs and the way your team already answers.
Answers the how-to. Briefs your team on the rest.
Aide answers from the knowledge you approve, sends account changes, billing and bugs to your team with a summary, and shows you every handoff and its reason.
- Aide Chat124
- Email101
- WhatsApp61
- Instagram26
- All channels
- Aide Chat
- Zendesk
- Front
- Gorgias
- Messenger
- 581%
- 410%
- 34%
- 22%
- 13%
- 576%
- 412%
- 35%
- 23%
- 15%
Ready for your security review.
In SaaS, buying AI means a security and privacy review. Aide gives your team control over what the AI may say and where it must stop, a record of every change, and the documentation your reviewers ask for.
Works with your existing stack
One click into your helpdesk, or use Aide Helpdesk. Account context from Salesforce. No migration, no replatforming.
Drafts as internal notes, and answers email tickets once a brand is live.
Drafts in every shared inbox, and answers email once an inbox is live.
Contact and account fields beside the conversation. Read-only; the AI reads only the fields you choose.
A REST API with workspace keys, and signed webhooks for new conversations, messages and status changes.
Website chat, support email, WhatsApp, Messenger and Instagram, answered in the same inbox.
Search knowledge and read conversations from a Claude chat.
Frequently asked questions
Yes, for the parts of support it really does: answering how-to and configuration questions from your docs, drafting for your team, and handing account, billing and bug tickets to a person with a summary. Each topic has an AI level, every reply is checked before it is sent, and the audit log records every change.
Your knowledge: your help center, the pages it imports from your website, the articles you write in Aide and your business info. In the helpdesk, your team can also see Salesforce contact and account fields, read-only, and the AI reads only the fields you choose. Aide doesn't read your billing or product systems, so it can't see a user's plan, seats or usage.
No. Aide doesn't act on accounts in your product or billing system. It answers how those changes work from your docs and hands the request to your team with a summary, after collecting the details your team needs.
It answers what your API reference and docs cover. Questions about a specific account's limits, usage or errors go to your team with a summary, and Copilot drafts replies for your team inside the helpdesk, saying what each draft was based on.
Write a procedure for bug reports: Aide can collect the steps and the workspace, tag the conversation, leave an internal note and assign it to the right team. It doesn't file issues in your tracker; your team takes it from the summary.
Yes. Every message carries a topic, and Analytics shows each topic's volume against the previous period, its share and its resolution rate, by channel too. Knowledge gaps lists the questions your knowledge doesn't cover yet, with suggested text to add, so you can fix the docs behind repeat questions.
Yes. It answers over website chat, email, WhatsApp, Messenger and Instagram, and inside Zendesk, Front and Gorgias, in the user's language. It doesn't take actions on accounts: it answers from your knowledge and hands the rest to your team.
Zendesk, Front and Gorgias for your helpdesk, or Aide Helpdesk on its own. Salesforce contacts, leads and accounts show beside the conversation, read-only. Your own systems can work with Aide through its REST API, signed webhooks and MCP server.
Aide is SOC 2 Type II certified and GDPR and HIPAA compliant. Its Claude models run at zero data retention, its open-weight models run on Aide's own servers, and the audit log records every sign-in and every change. Security documentation is at aide.app/security.
Most teams connect their helpdesk in a day and see first value in 24 hours. Start with your highest-volume how-to topic at Drafts, preview replies on your real conversations, and widen as your team is ready.
Start free with 150 AI replies a month and no card. Paid plans start at $39 a month with a 7-day free trial, and you pay for AI replies, not seats. See aide.app/pricing for every plan.
B2B SaaS support concepts
The vocabulary of technical support and customer operations for SaaS teams.
Put a governed AI agent on your support queue
It answers from your docs, hands account changes and bugs to your team with a summary, and logs every change to how it works.