Aide is the AI Platform
you need for intelligent CX ops
Gain a holistic view of all conversations
Aide analyzes all your customer conversations and automatically categorizes every question into topics.
This structured view allows you to identify key pain points.
Pinpoint areas for improvement
By summarizing and analyzing conversations, Aide reveals where customers are struggling so you can eliminate friction points.
Monitor trends over time
Track how category volumes change over time to measure the impact of improvements and uncover new issues arising.
Share insights across the business
Aide surfaces insights from support so product teams can identify improvement opportunities directly from user feedback.
Save time with conditional automation
Aide detects automatable issues and lets you build workflows to automatically handle them based on customer data.
This frees up agents to focus on complex issues.
Get an automation blueprint
Aide analyzes all your historical conversations to identify automatable issues to creating a blueprint ranking topics by volume and complexity so you can prioritize automating high-impact repetitive work.
Aide builds workflows triggered by customer data like ticket fields, so the right automation is applied based on each unique case.
Set up actions like routing and tagging
Create macros for each topic to automatically route tickets, set tags, and connects your tools with APIs to create seamless workflows across systems.
Boost team efficiency
Accelerate agents with AI assistance
Aide automatically identifies the intent of incoming tickets and surfaces relevant guidance to agents. This reduces the time agents spend figuring out context and provides them with tailored recommendations.
Reduce repetition with smart tagging
Aide automatically tags each ticket with relevant topics as soon as it comes in. This allows agents to immediately see the right SOPs instead of manually applying tags and empowers leaders to build better reports.
Generate accurate AI responses
Aide suggests responses to agents by analyzing previous similar tickets or help articles. Agents can tap into tribal knowledge rather than starting from scratch.
Ensure consistency with defined SOPs
Aide centralizes your knowledge base into one location for easy agent access. This results in every agent handling issues uniformly and compliantly.
Handle common questions instantly
Aide lets you build bots trained to independently answer repetitive customer inquiries. This enables basic questions to be resolved immediately without agent involvement.
Aide lets you train bots using past tickets, knowledge articles, and other content. Bots can provide consistent answers based on your knowledge base.
Ensure rigorous bot training
Aide provides a simulated testing environment for internal teams to thoroughly evaluate bots. This allows you to refine the bot's capabilities before going live to maintain quality.
Smooth hand-offs keep customers satisfied
The Aide bot can determine when a conversation gets too complex and seamlessly hand-off to a human agent. This ensures customers get support from a human when needed to keep them happy.
Retrieve data for context
Aide enables bots to make API calls to gather relevant customer information for each conversation. Giving bots context results in more tailored and effective conversations.
Are you ready?
Start your automation journey
We'll guide you throughout the process to ensure you achieve your automation goals
Safe and compliant systems to keep your data safe with PII redaction and SOC 2 in the works