Automate Customer Support Operations with AI
Auto-detect customer intents and use AI solutions for fast responses and happy users
Customer Intents
Aide automatically detects customer intents to help you solve recurring issues
Inbound Analytics
Visualize issues
Pinpoint opportunities for improvement and what would have the biggest impact on user success and satisfaction
Create better products, user guidance and resolution steps to reduce the load on your team for common issues
- Visual AidSee every customer message, conversation and category your customers contact you about
- Validate ImpactVerify how the changes you make to your upstream processes affect your customers
- Semantic AnalyticsSee how topics and contact reasons shift over time based on customer's underlying intents
AI Assist
Customers bring questions, Aide brings answers — AI suggestions save your team from manually looking up knowledge
AI Suggestions
Make new agents
effective from day one
Aide surfaces knowledge in Front and Zendesk to help you respond faster with less effort
Our suggestions help you respond consistently, adhere to SOPs and onboard new agents faster
- Knowledge on TapAccess every bit of knowledge your organization has — for quick resolution and happy customers
- Faster OnboardingAide helps your agents become effective and self-sufficient from day one
AI Features
Always one step ahead
Whenever a message is received, our intelligent suggestions kick in to surface a response and a solution before you even open the conversation
Automated TaggingOur models identify contact reasons with high accuracy and label conversations
Knowledge SurfacingWe pre-emptively surface solutions for each issue based on what the user is asking
AutomationsDo more with less — automate mundane tasks to allow your team to focus on what truly matters
Customer LifecycleGet the full picture of your interactions with every customer throughout historyKnowledge Management
Shared knowledge is a critical asset for high-performing teams, Aide helps you keep it up to date and surfaces it when needed
Share Knowledge
Curate cards and SOPs
Create step-by-step solutions for common issues and keep your macros and shortcuts updated and synchronized across platforms
Aide suggests a solution card for every conversation — saving you the trouble of looking up knowledge
- Stay OrganizedKeep all of your response templates and processes neatly categorized and accessible
- Import Existing KnowledgeWe automatically import your response templates from Front and Shortcuts and Macros from Zendesk
Quotes from our Customers
Get your AI Assistant
Get started today or book a demo to learn how we can improve your operations and make your lives easier