Automate Customer Support Operations with AI

Identify common issues and use AI suggested solutions for fast responses and happy users

for Front

for Zendesk

Explore

See the big picture

Aide shows you pain points and contact reasons to help you create solutions for recurring issues

Inbound Analytics

Visualize issues

Pinpoint opportunities for improvement and what would have the biggest impact on user success and satisfaction

Create better products, user guidance and resolution steps to reduce the load on your team for common issues

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Visual AidSee every customer message, conversation and category your customers contact you about
Validate ImpactVerify how the changes you make to your upstream processes affect your customers
Semantic AnalyticsSee how topics and contact reasons shift over time based on customer's underlying intents

How it works

Models that improve over time

We deploy cutting-edge AI models to help you learn from your data and fast-track optimizations to your support process with no in-house expertise or effort required

No Labeling RequiredWe don’t need you to label tickets to provide training examples for our models, it’s hands free

Expanding CoverageOur models start at a baseline of accuracy and gradually expand coverage without compromise

Active LearningUse your data as the source of truth. As your data grows, so does the precision of our models

Growing AccuracyYour data always changes, so should your models. Aide observes changes in your data and adapts to it

Benefits

What Aide brings to the table

Aide helps executives make better decisions and operations, and agents more efficient

92%Tagging accuracy

30 hoursSaved per agent / month

20%Less time spent / ticket

50%Less time onboarding agents

Streamline Operations

Reduced Repetition

Reduced Turnaround Time

Smooth Onboarding

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Agent Assist

Respond faster

Customers bring issues, Aide brings solutions — our intelligent suggestions free your team from manually looking up knowledge

AI Suggestions

Make new agents
effective from day one

Aide surfaces knowledge in Front and Zendesk to help you respond faster with less effort

Our suggestions help you respond consistently, adhere to SOPs and onboard new agents faster

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Knowledge on TapAccess every bit of knowledge your organization has — for quick resolution and happy customers
Faster OnboardingAide helps your agents become effective and self-sufficient from day one

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How it works

Always one step ahead

Whenever a message is received, our intelligent suggestions kick in to surface a response and a solution before you even open the conversation

Automated TaggingOur models identify contact reasons with high accuracy and label conversations

Knowledge SurfacingWe pre-emptively surface solutions for each issue based on what the user is asking

AutomationsDo more with less — automate mundane tasks to allow your team to focus on what truly matters

Customer LifecycleGet the full picture of your interactions with every customer throughout history

Knowledge Management

Organize and share knowledge

Shared knowledge is a critical asset for high-performing teams, Aide helps you keep it up to date and surfaces it when needed

Share Knowledge

Curate cards and SOPs

Create step-by-step solutions for common issues and keep your macros and shortcuts updated and synchronized across platforms

Aide suggests a solution card for every conversation — saving you the trouble of looking up knowledge

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Stay OrganizedKeep all of your response templates and processes neatly categorized and accessible
Import Existing KnowledgeWe automatically import your response templates from Front and Shortcuts and Macros from Zendesk