every customer

Gain a holistic view of all conversations

Aide analyzes all your customer conversations and automatically categorizes every question into topics.
This structured view allows you to identify key pain points.

Frequently asked questions

How does Aide categorize customer conversations?

Aide uses AI-powered analytics to automatically categorize every customer question into specific topics, providing a structured view of all conversations.

Can Aide help identify recurring customer issues?

Yes, Aide's insight reports help pinpoint areas for improvement by summarizing and analyzing conversations, revealing where customers are struggling most frequently.

How can I track the impact of support improvements over time?

Aide allows you to monitor trends over time, tracking how category volumes change. This helps measure the impact of improvements and uncover new arising issues.

why choose aide?

Our commitment to outstanding customer support isn't just a promise — it's an obsession.

Easy one-click integrations

start using aide with your existing Zendesk and Front help desks

All features on all plans

Get 20+ features with every aide plan are available on all plans

Guided implementation

Our automation advisors will help you build a successful automation strategy