Deflect volume
with bots

Handle common questions instantly

Aide lets you build bots trained to independently answer repetitive customer inquiries.
This enables basic questions to be resolved immediately without agent involvement.

Frequently asked questions

How are Aide's chatbots trained?

Aide's chatbots are trained using past tickets, knowledge articles, and other content, allowing them to provide consistent answers based on your knowledge base.

Is there a way to test the chatbots before deploying them?

Yes, Aide provides a simulated testing environment (Chat playground) for internal teams to thoroughly evaluate bots before going live, ensuring quality interactions.

Can Aide's chatbots handle complex inquiries?

Aide's chatbots can determine when a conversation becomes too complex and seamlessly hand off to a human agent, ensuring customers receive appropriate support.

What are the benefits of using Aide's chatbots?

Aide's chatbots can handle common questions instantly, deflect support volume, provide 24/7 support, and free up human agents to focus on more complex issues.

why choose aide?

Our commitment to outstanding customer support isn't just a promise — it's an obsession.

Easy one-click integrations

start using aide with your existing Zendesk and Front help desks

All features on all plans

Get 20+ features with every aide plan are available on all plans

Guided implementation

Our automation advisors will help you build a successful automation strategy