Deflect volume
with bots
Handle common questions instantly
Aide lets you build bots trained to independently answer repetitive customer inquiries.
This enables basic questions to be resolved immediately without agent involvement.
Add Knowledge
Aide lets you train bots using past tickets, knowledge articles, and other content. Bots can provide consistent answers based on your knowledge base.
Ensure rigorous bot training
Aide provides a simulated testing environment for internal teams to thoroughly evaluate bots. This allows you to refine the bot's capabilities before going live to maintain quality.
Smooth hand-offs keep customers satisfied
The Aide bot can determine when a conversation gets too complex and seamlessly hand-off to a human agent. This ensures customers get support from a human when needed to keep them happy.
Retrieve data for context
Aide enables bots to make API calls to gather relevant customer information for each conversation. Giving bots context results in more tailored and effective conversations.
Frequently asked questions
How are Aide's chatbots trained?
Aide's chatbots are trained using past tickets, knowledge articles, and other content, allowing them to provide consistent answers based on your knowledge base.
Is there a way to test the chatbots before deploying them?
Yes, Aide provides a simulated testing environment (Chat playground) for internal teams to thoroughly evaluate bots before going live, ensuring quality interactions.
Can Aide's chatbots handle complex inquiries?
Aide's chatbots can determine when a conversation becomes too complex and seamlessly hand off to a human agent, ensuring customers receive appropriate support.
What are the benefits of using Aide's chatbots?
Aide's chatbots can handle common questions instantly, deflect support volume, provide 24/7 support, and free up human agents to focus on more complex issues.
We're here to help you serve your customers better.
Whether you are handling hundreds or thousands of conversations a day,
we would love to show you what is possible with Aide.