Patchstore24Shopify
Email
The inbox answers back.
Around the clock.
Automated email responses from your knowledge and the live Shopify order, with order changes when a verified customer asks. Aide replies in the customer's thread, from a forwarded address, Gmail, or Zendesk, Front and Gorgias.Powered by the Agent Governance Engine: every reply is checked before it is sent, and anything Aide shouldn't decide goes to your team with a summary.What Aide does on email
Replies in the threadForwarding or GmailReads the live orderChanges orders in ShopifySounds like your teamHands off with a summaryReply from your own addressReplies in the threadForwarding or GmailReads the live orderChanges orders in ShopifySounds like your teamHands off with a summaryReply from your own addressReplies in the threadForwarding or GmailReads the live orderChanges orders in ShopifySounds like your teamHands off with a summaryReply from your own address
Track every shipmentCancel unshipped ordersChange a shipping addressCollect the order numberSort automated mailAnswer in the customer's languageTrack every shipmentCancel unshipped ordersChange a shipping addressCollect the order numberSort automated mailAnswer in the customer's languageTrack every shipmentCancel unshipped ordersChange a shipping addressCollect the order numberSort automated mailAnswer in the customer's language
76%+
AI resolution rate
On the paths your team pre-approved
10x
Faster responses
Answers right away, day or night
24h
To first value
Forward an address, connect Gmail or your helpdesk. No migration
Trusted by customers on
Wicked ClothesShopify
Zendesk Marketplace reviewZendesk
Email, resolved
Every email answered from what is true
An autoresponder acknowledges the email. Aide answers it, from your knowledge and the live order, in the thread the customer started, and hands it to a person when it shouldn't decide.
The reply goes out from your support address, in the thread the customer started, so nothing forks into a new ticket. Each message shows that it was sent, or that it failed to send and why.LHLena Hart<lena.hart@gmail.com>Show formatted4m AideSending…now
Has my grinder shipped yet? It’s order #5296.
Aide is responding
Hi Lena, it has. Your grinder is with UPS and arrives Friday, 6 November.Order #5296Placed 27 OctPaidFulfilled 
Burr grinderMatte black1 × $189.00
Burr grinderMatte black1 × $189.00Forward your support address to Aide, or sign in with Google and Aide replies from your Gmail address with no forwarding. Each address sends complete replies or drafts only, and a draft-only address never acts on orders.
support@hearthandbean.comForwarding
Reply toEveryone
wholesale@hearthandbean.comGmail
Reply toEveryone
Before Aide answers where an order is, it reads the order in Shopify and the live tracking of every shipment, from Shopify and directly from UPS and FedEx. The reply reflects the order as it is when the email is answered.
Burr grinder
Matte black
1 × $189.00$189.00
Ethiopia Guji beans
Whole bean
2 × $19.00$38.00
- Track
USPS · Delivered
Delivered 29 Oct
9400111202543318662041
2× Ethiopia Guji beans
- Track
UPS · In transit
Expected 2 Nov
1Z4A9E810391246610
1× Burr grinder
Arrived at facility · 6h
4 tracking updates
- Ship to
- 17 Elm Row, Portland 97214, US
- Refunded
- −$19.00
Once the customer proves the order is theirs, Aide can cancel it, change the shipping address, remove an unshipped item or add a note in Shopify, and says so in the reply. Refunds wait for your team.HSHana Sato3m Aide1m
Cancel order #5241
I ordered the wrong grind. Can you cancel order #5241 before it ships?
Aide cancelled order #52411m
Aide is responding
Done, Hana. I’ve cancelled order #5241 and refunded $38.00 to your original payment method.
Aide changed status from Open to Closednow
Aide reads your team's past replies and writes the agent's style guide from them. Drafts for your team learn which macros you send for which situation, and say what they were based on.OHOmar Haddad<omar.haddad@example.com>3m AideInternal notenow
Has my Cold brew jar shipped yet?
Hi Omar, sorry for the wait. Order #3535 ships within two business days, and you’ll get tracking by email.
Based on: Shipping delay
When an email needs a person, Aide hands it to your team in the same inbox with a handoff summary as an internal note, so whoever picks it up starts where Aide stopped.FBFelix Brandt6m AideInternal note5m
I’d like to return the Burr grinder from order #5318. It came about seven weeks ago.
Aide is responding
Handoff summary
Customer wants
To return the Burr grinder from order #5318.
Aide did
Checked the order: delivered 47 days ago, past the 30-day return window. Started no return.
Needed next
Decide whether to accept a late return.
Needs a person · (policy requires a person)5m
Aide is the AI platform for customer service. On email, it answers addresses forwarded to Aide Helpdesk, a connected Gmail inbox, and the email channels of Zendesk, Front and Gorgias, so replies and handoffs land in the inbox your team already runs.
Has my grinder shipped yet? It’s order #5296.
Aide is responding
Hi Lena, it has. Your grinder is with UPS and arrives Friday, 6 November.Order #5296Placed 27 OctPaidFulfilled Burr grinderMatte black1 × $189.00
Burr grinderMatte black1 × $189.00The Agent Governance Engine
Email replies you can put in production
An agent that sends email in your name has to earn that access. You decide how far Aide goes on each topic, and every reply is checked before it leaves.Test before it goes liveTry the agent in the preview, and check each procedure against your last 50 conversations before it goes live. New topics start at Drafts, so a person confirms first.
Every reply checkedBefore an email goes out, Aide checks it. A promise or action the topic doesn't allow is revised or handed off.
Audit every replyEach conversation shows the sources under every reply, the order actions run and the handoff notes. The audit log records every change to your setup.
Learns from what you sendEach week Aide lists the questions your knowledge doesn't cover, with the text and the article it belongs in. Drafts learn from the macros your team sends.
Getting started
Works with your existing stack
Your helpdesk carries the email channel, or Aide Helpdesk does. Shopify grounds the replies and runs the order changes. No migration, no replatforming.
Drafts as internal notes, and answers email tickets once a brand is live.
Drafts in every shared inbox, and answers email once an inbox is live.
Answers chat and email once an inbox is live, with Aide's card in the sidebar.
Reads live orders and tracking, and executes cancellations, refunds, and address changes.
Reads orders, products and customers. Order actions are Shopify only.
Contact and account fields beside the conversation. Read-only; the AI reads only the fields you choose.
Search knowledge, look up orders and read conversations from a Claude chat.
Frequently asked questions
Yes. Each address sends complete replies or drafts only, and each topic is set to AI Agent, Drafts or None, with new topics starting at Drafts so your team sees Aide's answers before customers do. Every reply is checked before it is sent, and one that promises something the topic doesn't allow is revised or handed to your team.
An autoresponder sends the same acknowledgement to every email. An AI email agent like Aide reads the message and answers the actual question from your knowledge and the customer's live order, in the thread they started. On Shopify it can also change the order for a verified customer, and what it shouldn't decide goes to your team with a summary.
Forward your support address to Aide Helpdesk, or connect a Gmail inbox by signing in with Google. On Zendesk, Front or Gorgias, Aide drafts in your tickets from the day you connect and answers email itself once you take an inbox live.
On Shopify it acts. Once a customer proves the order is theirs, Aide can cancel it, change the shipping address, remove an unshipped item or add a note. Refunds wait for your team by default. WooCommerce orders are read, not changed, and a draft-only address never acts on orders.
On a new account with a connected helpdesk, Aide reads your team's past replies and writes the agent's style guide: what the business is, how replies sound, how they close and how long they run. Drafts learn which macros your team sends for which situation. Answers come from your help center, website, articles and Shopify products; macros are not a knowledge source.
Aide says what it can't answer and hands the conversation to your team in the same inbox, with a handoff summary as an internal note. With Draft on handoff, the team also gets Aide's reply as a draft above the summary.
Every incoming email is sorted by sender first. Automated mail is filed, contact forms open for the customer they carry, and every filed message says why, with a one-click correction.
Start free with 150 AI replies a month and no card. Paid plans start at $39 a month with a 7-day free trial, and you pay for AI replies, not seats. See aide.app/pricing for every plan.
Put Aide on your support inbox
Answers in the thread your customers started, in the inbox you already run, under rules your team sets.