Respond to Emails
While You Sleep
Set up smart auto-replies using Aide's workflows and AI to handle customer inquiries 24/7.
Automate
repetitive workflows
Clear processes? Save time with conditional automation
Aide detects automatable issues and lets you build workflows to automatically handle them based on customer data.
This frees up agents to focus on complex issues.
Get an automation blueprint
Aide analyzes all your historical conversations to identify automatable issues to creating a blueprint ranking topics by volume and complexity so you can prioritize automating high-impact repetitive work.
Conditional workflows
Aide builds workflows triggered by customer data like ticket fields, so the right automation is applied based on each unique case.
Set up actions like routing and tagging
Create macros for each topic to automatically route tickets, set tags, and connects your tools with APIs to create seamless workflows across systems.
Frequently asked questions
How does Aide identify automatable issues?
Aide analyzes your historical conversations to identify automatable issues, creating a blueprint that ranks topics by volume and complexity.
Can Aide's workflows be customized based on specific customer data?
Yes, Aide builds conditional workflows triggered by customer data like ticket fields, ensuring the right automation is applied based on each unique case.
What kind of actions can be automated with Aide's workflows?
Aide allows you to set up various actions including routing tickets, setting tags, and connecting with other tools via APIs to create seamless workflows across systems.
Our commitment to outstanding customer support is an obsession.
One-click integrations
start using aide with your existing Zendesk and Front help desks
Guided implementation
Our team will help you build a successful automation strategy
Smart, Personalized Answers
Straight to Your Customer's Inbox
Understand customer inquiries and generate personalized replies based on your business rules. Provide quick responses around the clock, ensuring consistency in communication while allowing your support team to focus on more complex issues.
Want more details? Read the docs
Discover how to set up automated email responses for various scenarios:
Guide Users to Self-Serve Resources on Your Website
Guide customers to self-help answers using automated responses
Automate Shopify Order Tracking Support Conversations
Provide automated Shopify order status updates for your customers
Convert Free-Form Emails Into Structured Forms
Transform unstructured customer inquiries into organized data
Our commitment to outstanding customer support is an obsession.
One-click integrations
start using aide with your existing Zendesk and Front help desks
Guided implementation
Our team will help you build a successful automation strategy