Organize Support
With Ease
Streamline your support workflow with AI-powered categorization, prioritization, and routing for improved efficiency.
Automate
repetitive workflows
Clear processes? Save time with conditional automation
Aide detects automatable issues and lets you build workflows to automatically handle them based on customer data.
This frees up agents to focus on complex issues.
Get an automation blueprint
Aide analyzes all your historical conversations to identify automatable issues to creating a blueprint ranking topics by volume and complexity so you can prioritize automating high-impact repetitive work.
Conditional workflows
Aide builds workflows triggered by customer data like ticket fields, so the right automation is applied based on each unique case.
Set up actions like routing and tagging
Create macros for each topic to automatically route tickets, set tags, and connects your tools with APIs to create seamless workflows across systems.
Frequently asked questions
How does Aide identify automatable issues?
Aide analyzes your historical conversations to identify automatable issues, creating a blueprint that ranks topics by volume and complexity.
Can Aide's workflows be customized based on specific customer data?
Yes, Aide builds conditional workflows triggered by customer data like ticket fields, ensuring the right automation is applied based on each unique case.
What kind of actions can be automated with Aide's workflows?
Aide allows you to set up various actions including routing tickets, setting tags, and connecting with other tools via APIs to create seamless workflows across systems.
We're here to help you serve your customers better.
Whether you are handling hundreds or thousands of conversations a day,
we would love to show you what is possible with Aide.
Smart Organization
for Faster Resolutions
Automatically categorize incoming messages, apply relevant tags, and trigger appropriate workflows. Integrate with your existing helpdesk to prioritize urgent issues and group routine queries, helping your team manage support requests more effectively.
Want more details? Read the docs
Discover how to effectively manage and organize your support conversations:
Filter Spam and Low-Priority Messages
Identify and manage unwanted or less urgent messages in your support inbox
Prioritize Urgent Complaints That Have Negative Sentiment
Identify and escalate critical customer issues efficiently
Convert Free-Form Emails Into Structured Forms
Transform unstructured customer inquiries into organized data
We're here to help you serve your customers better.
Whether you are handling hundreds or thousands of conversations a day,
we would love to show you what is possible with Aide.