Understand
Customer Needs Instantly

Let AI categorize inquiries to streamline your support process and uncover valuable insights about your customers.

Understand
every customer
interaction

Gain a holistic view of all conversations

Aide analyzes all your customer conversations and automatically categorizes every question into topics.
This structured view allows you to identify key pain points.

Frequently asked questions

How does Aide categorize customer conversations?

Aide uses AI-powered analytics to automatically categorize every customer question into specific topics, providing a structured view of all conversations.

Can Aide help identify recurring customer issues?

Yes, Aide's insight reports help pinpoint areas for improvement by summarizing and analyzing conversations, revealing where customers are struggling most frequently.

How can I track the impact of support improvements over time?

Aide allows you to monitor trends over time, tracking how category volumes change. This helps measure the impact of improvements and uncover new arising issues.

start today

Our commitment to outstanding customer support is an obsession.

One-click integrations

start using aide with your existing Zendesk and Front help desks

Guided implementation

Our team will help you build a successful automation strategy

Effortless Categorization
for Smarter Support

Analyze incoming customer messages and assign relevant categories. Quickly prioritize issues, apply appropriate workflows, and gain insights into common customer concerns, leading to more efficient support operations.

start today

Our commitment to outstanding customer support is an obsession.

One-click integrations

start using aide with your existing Zendesk and Front help desks

Guided implementation

Our team will help you build a successful automation strategy

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