Pricing
Aide costs 20 cents per conversation, making our plans accessible for small business and large teams
What's included?
Get 20+ features out of the box with Aide's integrated per-conversation pricing.
Customer Insights
generate categorized topics and customer insights
- Topic Detection
- Text Classification
- Customer Insights
- Model Feedback And Oversight
Build Workflows
automate actions for faster responses
- Conditional automations (if / then)
- Automate actions
- Suggest actions to agents
- Route & triage
- Collect fields
- Shopify workflows
- Workflow templates
- Impact estimation
- Backlog processing
Agent Productivity
give AI suggestions and guidance to your agents
- Draft Contextual Answers
- Suggest Responses With Confidence
- Continuous Learning For Your Team
- Retrieve Relevant Help Center Articles
Train a Chatbot
deploy a chatbot to answer frequently asked questions
- Customize Tone and Identity
- Read Customer Information
- Use Help Articles
- Use Store Products
- Use Workflows
- Use Past Conversations
- Suggested actions
- Add to Website
- Add to Online Store
Frequently asked questions
How is pricing determined?
Pricing is based on conversation volume rather than team size. All plans include unlimited team members at no extra cost.
Is there a free trial?
Yes, we offer a 30-day trial of our Starter plan.
Does pricing fluctuate month-to-month?
No. Your chosen plan remains consistent monthly, accommodating seasonal demands. As long as you have a track record of staying within your plan's limit (and don't exceed 2x in any month), your service continues uninterrupted.
Why am I billed for all conversations if Aide only assists with some?
Aide processes every conversation but takes action selectively. Your subscription covers this comprehensive service, including tagging, reports, and agent assistance in addition to automated actions. Because we don't charge per automation, you can work to increase your automation coverage without worrying about additional charge.
What's the cost per conversation?
You'll pay between $0.05 to $0.10 per conversation, depending on your volume.
Our commitment to outstanding customer support is an obsession.
One-click integrations
start using aide with your existing Zendesk and Front help desks
Guided implementation
Our team will help you build a successful automation strategy