Aide pricing
Accessible Pricing Plans
What's included?
Get 20+ features out of the box with Aide's integrated per-conversation pricing.
Customer Insights
generate categorized topics and customer insights
- Topic Detection
- Text Classification
- Customer Insights
- Model Feedback And Oversight
Build Workflows
automate actions for faster responses
- Conditional automations (if / then)
- Automate actions
- Suggest actions to agents
- Route & triage
- Collect fields
- Shopify workflows
- Workflow templates
- Impact estimation
- Backlog processing
Agent Productivity
give AI suggestions and guidance to your agents
- Draft Contextual Answers
- Suggest Responses With Confidence
- Continuous Learning For Your Team
- Retrieve Relevant Help Center Articles
Train a Chatbot
deploy a chatbot to answer frequently asked questions
- Customize Tone and Identity
- Read Customer Information
- Use Help Articles
- Use Store Products
- Use Workflows
- Use Past Conversations
- Suggested actions
- Add to Website
- Add to Online Store
Compare plans
| Key Features | Essentials | Pro | Pro Plus | Enterprise |
|---|---|---|---|---|
| Monthly Conversations | up to 1200 | up to 2500 | up to 4000 | Custom |
| Unlimited tagging | ||||
| Agent assist panel | ||||
| Automated scenarios | ||||
| Chatbot on your website | ||||
| Hands-on support from our team | ||||
| Fully guided implementation | ||||
| Dedicated support on Slack, Teams or WhatsApp | ||||
| Weekly Progress Meetings | ||||
| Custom integrations | ||||
| Unlimited reporting | ||||
| Priority support | ||||
| Dedicated Success Manager |
Frequently asked questions
How is pricing determined?
Pricing is based on conversation volume rather than team size. All plans include unlimited team members at no extra cost.
Is there a free trial?
Yes, we offer a 30-day trial for all teams. No credit card is required.
Does pricing fluctuate month-to-month?
No. Your chosen plan remains consistent monthly, accommodating seasonal demands. As long as you have a track record of staying within your plan's limit (and don't exceed 1.5x in any month), your service continues uninterrupted.
Why am I billed for all conversations if Aide only assists with some?
Aide processes every conversation but takes action selectively. Your subscription covers this comprehensive service, including tagging, reports, agent assistance and automated actions. Because we don't charge per automation, you can work to increase your automation coverage without worrying about additional charge.
I want to know what ROI (return on investment) to expect. Can you help predict that?
Take a look at our ROI calculator. It can give an estimate of how much time and money Aide saves based on your monthly support volume and different automation strategies.
We're here to help you serve your customers better.
Whether you are handling hundreds or thousands of conversations a day,
we would love to show you what is possible with Aide.