Pricing

Aide costs 20 cents per conversation, making our plans accessible for small business and large teams

Essentials

$300 /mo

1,200 conversations

for individuals and small teams

✓Automated workflows
✓Unlimited tagging
✓Agent suggestions

ProPopular

$500 /mo

2,500 conversations

for growing teams

✓Everything in Essentials plus
✓Hands-on Support from our team
✓Fully guided implementation

Pro Plus

$800 /mo

4,000 conversations

for scaling businesses

✓Everything in Pro plus
✓Dedicated Slack Support
✓Weekly Onboarding Meetings

Enterprise

Custom pricing

for large organizations

✓Everything in Pro plus
✓Custom integrations
✓Unlimited reporting
✓Priority Support
✓Weekly Onboarding Meetings
✓Dedicated Success Manager

see what's included

What's included?

Get 20+ features out of the box with Aide's integrated per-conversation pricing.

Customer Insights

generate categorized topics and customer insights

Topic Detection
Text Classification
Customer Insights
Model Feedback And Oversight

Build Workflows

automate actions for faster responses

Conditional automations (if / then)
Automate actions
Suggest actions to agents
Route & triage
Collect fields
Shopify workflows
Workflow templates
Impact estimation
Backlog processing

Agent Productivity

give AI suggestions and guidance to your agents

Draft Contextual Answers
Suggest Responses With Confidence
Continuous Learning For Your Team
Retrieve Relevant Help Center Articles

Train a Chatbot

deploy a chatbot to answer frequently asked questions

Customize Tone and Identity
Read Customer Information
Use Help Articles
Use Store Products
Use Workflows
Use Past Conversations
Suggested actions
Add to Website
Add to Online Store

Frequently asked questions

How is pricing determined?

Pricing is based on conversation volume rather than team size. All plans include unlimited team members at no extra cost.

Is there a free trial?

Yes, we offer a 30-day trial of our Starter plan.

Does pricing fluctuate month-to-month?

No. Your chosen plan remains consistent monthly, accommodating seasonal demands. As long as you have a track record of staying within your plan's limit (and don't exceed 1.5x in any month), your service continues uninterrupted.

Why am I billed for all conversations if Aide only assists with some?

Aide processes every conversation but takes action selectively. Your subscription covers this comprehensive service, including tagging, reports, and agent assistance in addition to automated actions. Because we don't charge per automation, you can work to increase your automation coverage without worrying about additional charge.

What's the cost per conversation?

You'll pay around $0.20 per conversation, depending on your volume.

start today

Our commitment to outstanding customer support is an obsession.

One-click integrations

start using aide with your existing Zendesk and Front help desks

Guided implementation

Our team will help you build a successful automation strategy

Book demo