Pricing

Frequently asked questions

Is Aide free?✕

Yes. The Free plan is $0 with no card: Aide Helpdesk for up to 2 team members with no cap on conversations, Aide Chat on your website or storefront, and 150 AI replies a month answering from your products and policies, with Shopify order lookups and order actions: refunds, cancellations and address changes. Copilot and Gmail start on Starter ($39 a month). Connecting Zendesk, Front or Gorgias needs Pro ($149 a month). Paid plans start with a 7-day free trial with a card on file.

Are there per-resolution or seat fees?✕

No. Aide bills per AI reply, not per resolution and not per seat. Each customer message Aide writes a reply or a draft for counts once, and each Copilot draft counts as one; your team's own replies are never counted. Paid plans include 1,000 (Starter), 4,000 (Pro) or 15,000 (Scale) AI replies a month. Extra replies cost $0.15, $0.10 or $0.07 each, up to a monthly cap of $110, $350 or $1,000. At the cap Aide pauses its replies and your team keeps answering. Paid plans include unlimited team members; Free includes 2.

Does Aide work with Claude and ChatGPT?✕

Yes. Add Aide's MCP server (https://app-api.aide.app/mcp) as a custom connector in Claude or ChatGPT and sign in with your Aide account. From a chat you can search your knowledge, look up orders, read and answer conversations, and propose refunds or cancellations, as yourself and within your role in Aide. Replies and order changes are marked so the app asks you before using them, unless you set it to always allow. Refunds above your approval limit wait for an admin. See aide.app/mcp.

Can I keep Zendesk, Gorgias or Front?✕

Yes. On Pro and Scale, Aide works inside Zendesk, Gorgias or Front. A new connection starts in shadow: Aide drafts what it would send and nothing reaches a customer. You then move each inbox to test senders, a share of conversations, and everyone when you're ready, and topics set to Draft for review stay drafts for your team to send. Your team keeps its helpdesk and its history. Pro starts with a 7-day free trial with a card on file. Voice is not offered.

How does pricing work?✕

The helpdesk is free. You pay for AI replies. Every plan includes Aide Helpdesk, Aide Chat, and the Aide AI Agent. Each paid plan includes a monthly amount of AI replies, and extra replies bill at your plan rate up to a monthly cap. Paid plans have no seat fees, and your team's replies are always free.

What counts as an AI reply?✕

Each customer message Aide writes a reply or a draft for, sent or not: a reply the Aide AI Agent sends on any channel, a draft it leaves for your team in your helpdesk or holds for review, and a handoff that carries Aide's draft. A customer message counts once, even if it gets a draft and later a sent reply, and actions inside the reply, like looking up or editing an order, are not counted separately. Each draft, rewrite, or summary Copilot writes for your team also counts as one AI reply. Never counted: your team's own replies and notes, a handoff where Aide wrote nothing for the customer, classification and routing, replies in conversations marked spam, Preview and test traffic, and replies that failed on our side. Every AI reply and draft appears in your usage log.

What happens when I go past my included AI replies?✕

Aide keeps answering. Extra replies bill at your plan rate on your next invoice: $0.15 on Starter, $0.10 on Pro, $0.07 on Scale, up to a monthly cap of $110, $350, or $1,000. Each cap is about the price of the next plan up, so you never pay more in extra replies than upgrading would cost. At the cap, Aide pauses its replies and your team keeps answering in the helpdesk. No customer message is ever dropped. Owners and admins get an email at 80% and 100% of your included replies.

What does the Free plan include?✕

Aide Helpdesk for up to 2 team members with no cap on conversations, Aide Chat on your website or storefront, and 150 AI replies a month answering from your products and policies, with order lookups and order actions: refunds, cancellations and address changes. No card required. The chat carries "Powered by Aide" branding. When the 150 replies are used, your team keeps answering until next month.

How does the free trial work?✕

Every paid plan starts with a 7-day free trial, card on file. The trial includes every feature of the plan and 25% of its monthly AI replies: 250 on Starter, 1,000 on Pro, 3,750 on Scale. If you use them before day 7, start your plan early and the full amount unlocks.

Can I change or cancel my plan?✕

Yes, from Settings > Billing. Upgrades apply right away. Downgrades and cancellations take effect at the end of your billing period, and cancelling moves you to the Free plan. Nothing is deleted.

What does Enterprise include?✕

Enterprise includes 50,000 or more AI replies a month at a volume rate. It includes a named team, executive business reviews, the full security package, a 99.9% SLA with service credits, and contract terms to your requirements. Starter, Pro, and Scale are also available billed yearly at 20% off: choose Annual when you pick a plan. The AI reply allowance still resets every month.

How quickly can we be live?✕

Most teams are live the same day. Connect your store, and Aide learns your catalog and policies in minutes. On Pro and Scale we set it up with you on a call.

What ROI should we expect?✕

Use the ROI calculator above to model your numbers. Aide customers resolve 76% or more of conversations automatically, and routine questions are answered in seconds instead of minutes.