Pricing
For teams serious about building
a durable AI foundation for CX
Input your numbers to see the savings. When the math is this clear, the decision makes itself.
Your support operation
Monthly conversations
10,000
Target automation rate
Projected monthly impact
Plans built for outcomes, not seats
Every plan includes unlimited seats. Choose the best plan based on fit and the level of partnership you need.
For scaling teams with established support operations
Billed annually
- Full AI platform: topic detection, automation, generative AI
- Agent copilot with smart tagging
- Standard integrations (Zendesk, Front, Gorgias, Shopify, etc.)
- Onboarding documentation + email support
- Automated chatbot on your website
For mature CX teams with growing automation needs
Billed annually
- Everything in Growth
- Dedicated onboarding (2 guided sessions)
- Monthly performance review with automation recommendations
- Priority support + custom workflow builds
- Know exactly where your automation is leaking money every 30 days
The platform that compounds over time
Aide gets smarter the longer you use it. Topic detection, automation refinement, and conversation data build a moat over time — making every month more valuable than the last.
Customer Insightssurface conversation patterns your team would never find manually
- Topic Detection
- Text Classification
- Customer Insights
- Model Feedback And Oversight
Build Workflowsautomate resolutions, not just responses
- Conditional automations (if / then)
- Automate actions
- Suggest actions to agents
- Route & triage
- Collect fields
- Shopify workflows
- Workflow templates
- Impact estimation
- Backlog processing
Agent Productivityturn every agent into your best agent with AI-drafted responses
- Draft Contextual Answers
- Suggest Responses With Confidence
- Continuous Learning For Your Team
- Retrieve Relevant Help Center Articles
Train a Chatbotresolve conversations before they reach your team
- Customize Tone and Identity
- Read Customer Information
- Use Help Articles
- Use Store Products
- Use Workflows
- Use Past Conversations
- Suggested actions
- Add to Website
- Add to Online Store
Compare plans
Higher tiers add deeper partnership and strategic support.
| Capabilities | Growth | ScaleRec | Operations | Enterprise |
|---|---|---|---|---|
| Monthly conversations | ||||
| Annual price | $3,000/mo | $8,000/mo | $15,000/mo | Custom |
| Topic detection and text classification | ||||
| Customer insights and analytics | ||||
| Conditional automations (if/then) | ||||
| Agent copilot with drafted responses | ||||
| Smart tagging and routing | ||||
| Chatbot on your website | ||||
| Standard integrations | ||||
| Dedicated onboarding sessions | ||||
| Monthly performance reviews | ||||
| Custom workflow builds | ||||
| Priority support | ||||
| Weekly syncs with Aide CX team | ||||
| Quarterly business reviews | ||||
| Dedicated account lead | ||||
| Custom reporting dashboards | ||||
| API access + advanced integrations | ||||
| Dedicated engineering support | ||||
| SLA guarantees | ||||
| Compliance support (HIPAA, SOC2, GDPR) |
Frequently asked questions
How is pricing determined?
Pricing is based on the level of technical needs and partnership you need, not seats. Annual contracts are our default — monthly billing is als oavailable.
How quickly can we be live?
Most teams are live within days, not months. With an Aide engagement, you get a fully configured, optimized deployment in 1-2 weeks.
What integrations are supported?
Aide integrates with Zendesk, Front, Gorgias, Shopify, Salesforce and more. Operations and Enterprise plans include API access and custom integration support. We continuously expand our integration library.
What ROI should we expect?
Use the ROI calculator above to model your specific scenario. Typical results: 60–80% of conversations resolved automatically, 30%+ efficiency gain on agent-assisted conversations, and measurable cost-per-resolution improvement within the first 90 days.
We're here to help you serve your customers better.
Whether you are handling hundreds or thousands of conversations a day,
we would love to show you what is possible with Aide.