Feature by feature
| Aide | Re:amaze | |
|---|---|---|
| What it is | An AI agent on its own helpdesk or within Front, Gorgias or Zendesk | A helpdesk with live chat, chatbots and an AI Agent |
| AI answers from | Knowledge, Shopify orders and tracking, the page the shopper is on | FAQ articles, response templates, custom context, Shopify data |
| AI changes orders | Cancels, changes addresses, drops unshipped items; a person approves refunds | Not in its AI Agent docs; agents refund and cancel |
| Testing | Procedures checked against your last 50 conversations and replayed on a past one | A test chat without order data |
| Phone, SMS, video | None | SMS and voice from Pro, video calls on Plus |
What Re:amaze published on November 3, 2026. Sources at the end.
Cost for a 4-person team
Four people handle 600 chats and emails a month, with the AI on all of them at 2 replies each. Say its AI fully resolves 300, a number chosen for the example.
- Re:amaze Pro: 4 seats at $49 is $196, with 40 AI resolutions included. The other 260 cost $221 at $0.85, so $417 a month.
- Aide: 1,200 AI replies. Starter includes 1,000; 200 more at $0.15 add $30, so $69 a month with all 4 people included.
Re:amaze counts a thread its AI closes without a person. Aide counts every reply it writes. A team that stays inside Re:amaze's allowance pays only for seats.
Sources
Checked November 3, 2026: Re:amaze's pricing page, help articles on how AI Agent resolutions are billed and testing the AI Agent, its AI Agent post for knowledge sources, Shopify page for agent order tools, privacy policy for ownership, and Shopify App Store listing. Everything about Aide matches what ships today and its pricing page. Found something out of date? Write to support@aide.app.