Bartesian's full story, including what one missed window costs, is on the Bartesian customer page. Plans are priced per AI reply and start free; see pricing.
AI customer service for appliance brands
Change the order before the box ships.
Appliance orders move from checkout to the warehouse in hours. Aide catches the address change or cancellation in that window, and answers setup and warranty questions from your own guides. · By Ziyad BasheerShort answer
Aide is an AI agent for DTC appliance and hardware brands on Shopify. It changes addresses and cancels orders for verified shoppers while your fulfillment window is open, reads photos of damaged items, and answers warranty and setup questions from your help articles.100%
Bartesian's order changes
Every address change and order cancellation, executed by Aide in Shopify.
Seconds
Email to executed change
From the customer's email to the change made, around the clock.
$300K+
Estimated yearly savings
Aide's high-end estimate of the shipping, returns and replacements Bartesian avoids.
- Window
- An address-change procedure can be limited to orders created within the hours you set.
- Fulfillment
- Tag the Shopify order, such as "Do not import", for apps that skip tagged orders.
- Photos
- Up to four recent photos, read in Gorgias drafts, Aide Chat and email.
- Knowledge
- Your help center, up to 300 website pages, written articles and product pages.
- Helpdesks
- Inside Zendesk, Gorgias or Front, or on its own with Aide Helpdesk.
See it work
Built around the fulfillment clock
Order changes race the warehouse. Setup and warranty questions need the manual. Aide works both from one inbox.
The machine is a gift and needs to go somewhere else. The order is still inside your window, so Aide updates it in Shopify and confirms.
Customer
I meant to ship this to my mom. Can order #1047 go to 42 Linden Ave, Columbus, OH 43215 instead?
Aide
Order #1047 hasn't gone to the warehouse yet, so I've changed the delivery address to 42 Linden Ave, Columbus, OH 43215. Nothing else on the order has changed.
✓Placed 40 minutes ago · Shipping address updated in Shopify · Order #1047
Aide cancels an unshipped order in Shopify. The refund that comes with it waits for a teammate until you raise Aide's refund limit.
Customer
Please cancel order #1052. My brother already bought him one.
Aide
Order #1052 hasn't shipped, so it can still be cancelled. I've sent the cancellation and the $249.00 refund to our team for a quick approval, and you'll get an update right here.
✓Cancellation and refund awaiting approval · Order #1052
When Aide drafts in Gorgias or answers in Aide Chat or email, it reads the shopper's photos and describes what they show. Your team decides the replacement.
Customer
The glass jug arrived cracked. Photos attached. Order #1063.
Aide
I'm sorry it arrived like that. Your photos show a crack along the side of the jug. I've passed them to our team with order #1063 so they can sort out a replacement.
✓2 photos read · Handed to your team · Order #1063
Aide answers from your setup and care articles and shows the source it used, so the steps match your guide.
Customer
First time descaling. How long does the cycle take, and can I use vinegar?
Aide
The descaling cycle takes about 20 minutes. Our care guide recommends the descaling solution from the box rather than vinegar, which can wear out the seals.
✓Answered from the Descaling and care article
Aide answers coverage from your warranty article, then collects the serial number your team needs before it hands the claim over.
Customer
My machine stopped heating after 14 months. Is that covered?
Aide
Our 2-year limited warranty covers heating faults, so this should be covered. To get your claim started, what's the serial number on the base of the machine?
✓Warranty article cited · Collecting the serial number
Customer
I meant to ship this to my mom. Can order #1047 go to 42 Linden Ave, Columbus, OH 43215 instead?
Aide
Order #1047 hasn't gone to the warehouse yet, so I've changed the delivery address to 42 Linden Ave, Columbus, OH 43215. Nothing else on the order has changed.
✓Placed 40 minutes ago · Shipping address updated in Shopify · Order #1047
Customer story
Bartesian's four-hour window
Bartesian makes capsule cocktail machines and sells them on Shopify, with Gorgias as its helpdesk. All of its address changes and order cancellations run through Aide, executed while the order can still change.
"We had this four-hour window where we could still modify orders. After that, once an order gets dispatched to fulfillment, you're basically stuck." Neil, Bartesian customer experience
When a request arrives after the window, a procedure can tag the order to hold it and pass the conversation to the team with the context attached.
Customer
Just realised order #1071 has my old address. Can you fix it?
Aide
Order #1071 is past the point where I can change it myself, so I've asked our team to hold it and fix the address with you. They'll reply in this thread.
✓Placed 5 hours ago · Order tagged Do not import · Handed to your team
Frequently asked questions
Yes. Aide cancels orders and changes shipping addresses for verified shoppers, and an address-change procedure can be limited to orders created within the hours you choose. Aide makes the change in Shopify, and a procedure can also tag the order for fulfillment apps that skip tagged orders.
Not by default. The refund that comes with a cancellation waits for a teammate until you raise Aide's refund limit, and large refunds requested by an Agent wait for an Owner or Admin.
Yes, when it drafts in Gorgias or answers in Aide Chat or email, using up to four recent photos. It describes what the photos show without judging the cause, and a teammate can send a free replacement from the order as a new $0 order.
Yes, once the manual's content is in your help center, on your website or written as an article in Aide. For a claim, Aide can collect the serial number or any field you define, then hand the conversation to your team.
No. Aide works inside Gorgias, Zendesk and Front, drafting on tickets and answering once you take an inbox live. Bartesian runs Aide inside Gorgias.
When most warranty and setup help happens over the phone, because Aide answers chat and email, not calls. Order changes also need Shopify; on WooCommerce, Aide reads orders without changing them.
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