Customer service analytics
Every number opens the conversations behind it.
See what Aide resolved on its own and what your team finished, satisfaction for each, why conversations handed off, and which documents did the work.3 Oct 2026 – 1 Nov 2026All channelsAll topics
Updated 1 Nov, 09:00- All topics
- Brewing help
- Cancel order
- Order changes
- Return request
- Where is my order
- Wholesale inquiry
Conversations
CSV
AI-handledHanded off
3 Oct17 Oct1 Nov
By topic
CSV
TopicConversationsShareTrend
Where is my order589
Order changes401
Return request306
Brewing help262
Cancel order198
Short answer
Aide's analytics report the conversations Aide resolved on its own beside those a person finished, CSAT for Aide and for your team, handoff reasons, cited documents and sales from Aide chats. Every number opens the exact conversations it counts, with matching totals.- Who sees it
- Owners and admins
- Reports
- Resolutions, satisfaction, handoff reasons, knowledge and sales from chat
- Exports
- CSV downloads
Aide measures resolution. Not deflection.
Resolved by Aide, or finished by a person. Counted day by day, as two numbers.
Handle rate
HandledHanded off
+4.2 pts
3 Oct17 Oct1 Nov
28 Oct: 75 handled, 32 handed offAgainst the previous period. Both numbers, side by side.
Analytics3 Oct 2026 – 1 Nov 2026
Last 7 daysLast 30 daysLast 90 days
October 2026
SuMoTuWeThFrSa
27282930123
45678910
11121314151617
18192021222324
25262728293031
November 2026
SuMoTuWeThFrSa
1234567
891011121314
15161718192021
22232425262728
293012345
AI AgentOverviewKnowledge
AI Resolution Rate
Hands off when uncertain
Handle rate
Every channel in one view. Or filter down to one.
All channelsAll topics
- All channels
- Aide Chat
- Zendesk
- Front
- Gorgias
- Messenger
AI Resolution Rate
By channel
ChannelConversationsResolvedTrend
Aide Chat81266%
Email60458%
WhatsApp49861%
Instagram27049%
conversations across 4 channels
Satisfaction for Aide and your team. Scored separately.
CSAT for Aide. Rating spread and trend.
+2.1 pts
- 5
- 4
- 3
- 2
- 1
CSAT for your team. On the same scale.
CSAT, Aide
+2.1 pts
- 581%
- 410%
- 34%
- 22%
- 13%
CSAT, Team
+0.8 pts
- 576%
- 412%
- 35%
- 23%
- 15%
The latest comments. In the customer's words.
Latest comments
5/5Aide1 NovChanged my delivery address in two minutes, before the grinder had even shipped.
4/5Team31 OctMaren walked me through descaling the kettle. Worth the wait for a reply.
5/5Aide31 OctAsked where my filters were and had the tracking straight away.
3/5Aide30 OctWanted a different roast instead and had to wait for a person.
5/5Team30 OctJoel sorted the scale that arrived without batteries, same day.
Why conversations reached your team. And which documents did the work.
Handoff reasons. By day or week, and by channel.
Hands off when uncertain handoffs
Customer asked38%Under confidence24%Guardrail17%Missing data13%Policy8%
By channel
- Aide Chat124
- Email101
- WhatsApp61
- Instagram26
The Knowledge tab. Cited documents, their resolution rate from 30 outcomes, and gaps by topic.
AI AgentOverviewKnowledge
AI Resolution Rate
58%
Hands off when uncertain
24%
Sales from Aide chats. Next to the support numbers.
Orders and revenue. Against the previous period.
Sales from Aide chats
Orders
+14%
Revenue
+11%
Orders after a chat+8%
$2,310.00 without Aide’s cart
Open the number. It lists the chats behind it.
Sales from Aide chats
Orders126+14%
Revenue$8,940.00+11%
Frequently asked questions
A conversation Aide resolved on its own. Conversations a person finished are counted separately, by day, with the change against the previous period.
Yes. Every number in Aide's analytics opens the exact conversations it counts, and the list's total matches the number you clicked.
Yes. Aide shows CSAT for Aide and for your team separately, with the rating spread, the trend and the latest comments. The headline score appears once there are 30 responses.
Handoff reasons are shown by day or week and by channel, so you can see why conversations reached your team and on which channel.
The documents Aide cited and their resolution rate, shown once a document has 30 outcomes, plus the knowledge gaps by topic.
See what Aide resolves for you
Start free, connect a channel and open any number to the conversations behind it.