My grinder arrived with a cracked hopper.
AI admin agent for customer service
Ask Aide to set itself up.
Aide Superintelligence is a panel beside every page of your dashboard. Ask it to import your site, test the agent or fix the drafts your team rewrote.Open it with Ask Aide, from Home, or with ⌘JInstructionsWhere it answersTone & identityTesting
Switch on the places this agent answers.
- Website chathearthandbean.comOff
- support@hearthandbean.comEmailDrafts only
- Gorgias3 inboxesTest senders only
How can I help?
I can set Aide up, explain what it did, and change its configuration to make it better.
Help me finish setting up AideReview recent replies and suggest improvementsWhat can you do for me?
Set up Aide for hearthandbean.com and put it live on chat
0 steps
- Imported hearthandbean.com42 pages
- Wrote 6 articles the site doesn't cover
- Tested the agent on 20 questionsRefunds over $50 go to your team
Aide is ready for chat. It answers from your 42 pages and 6 new articles, and hands refunds over $50 to your team.
Turn on website chat · hearthandbean.com
Customers on your site get answers from Aide.
Changes
ApproveDecline| Field | Before | After |
|---|---|---|
| Website chat | Off | On |
Done. Aide is answering on hearthandbean.com.
Ask anything about your Aide setup…
On AI Agent
Short answer
Aide Superintelligence is the admin agent built into Aide: owners and admins ask it, in plain words, to set up, test and improve their AI agent. It works with their own permissions and shows an Approve / Decline card before anything customers would notice.Ask in plain words. It does the work in the same workspace you use.
Set up. From your site to live.
- Import hearthandbean.com and tell me what's missing.
- Write an article on grinder warranty claims.
- Test the agent on a late delivery question.
- Connect Aide Chat and put the agent live.Asks for your approval first
Import hearthandbean.com and tell me what's missing.
3 steps
- Learn from a website
- Get a knowledge source
- Search knowledge
Imported 38 pages. Nothing covers grinder warranty claims or wholesale orders.
Write an article on grinder warranty claims.
0 steps
- Search knowledge
- Find a conversation
- Add a knowledge article
Published “Grinder warranty claims”, written from how your team answers them.
Ask anything about your Aide setup…
On Knowledge
Improve. From what your team actually sent.
- Why did the team rewrite so many return drafts this week?
- Was the answer to that one in our knowledge?
- Fix it and show me the new answer.
- Pause the agent on email over the holidays.Asks for your approval first
Why did the team rewrite so many return drafts this week?
Working
- Count conversations
- Find a conversation
- Get the reply draft
7 of 18 return drafts were rewritten. Each said opened bags can’t come back; your team took them back within 14 days.
Ask anything about your Aide setup…
On Home
Run the workspace. Settings, team and conversations.
- Add a topic for wholesale orders.
- Create a macro for address changes.Asks for your approval first
- Invite Priya to the team as an agent.Asks for your approval first
- Refund the cracked lid on order #5832.Asks for your approval first
Refund the cracked lid on order #5832.
Working
- Find a conversation
- Get a conversation's orders
Refund an order
Refunds $14.00 for the cracked kettle lid on #5832.
Changes
ApproveDecline| Field | Value |
|---|---|
| Amount | 14 |
It learns from your team's rewrites. Each one can become a small, retested fix.
01 · Draft
Aide drafts a reply. Here, it gets the policy wrong.
02 · Rewrite
Your teammate replaces it. Aide reads what was sent.
Sorry it arrived cracked, Rosa. We’ll send you a new hopper this week.
Sorry it arrived cracked, Rosa! Could you send a photo of the hopper? Then we’ll get a new one out to you.
03 · Fix
It proposes the smallest fix. An article, an instruction line or a scenario.
Why does my team keep rewriting your drafts?
Working
- Find a conversation
- Get the reply draft
- Search knowledge
- Get an AI agent
Update an AI agent · Support agent
Your team rewrote 9 damaged-order drafts to ask for a photo.
Changes
ApproveDeclineInstructions
Replace items damaged in transit.
+ Ask for a photo of the damage.
04 · Retest
It retests the question. And shows you the new answer.
Why does my team keep rewriting your drafts?
Working
- Find a conversation
- Get the reply draft
- Search knowledge
- Get an AI agent
- Update an AI agent
- Test an AI agent
Retested. The agent now asks for a photo first:
Sorry it arrived cracked! Could you send a photo of the damage?
Update an AI agent · Support agent
Your team rewrote 9 damaged-order drafts to ask for a photo.
You see the exact change. Then you approve or decline it.
One card per change. What it changes, from what, to what.
Raise Aide’s refund cap to $75.
1 step
- Get the workspace's inbox settings
- Update the workspace's inbox settings
Done. Aide’s refunds up to $75 no longer wait for a teammate.
Update the workspace's inbox settings
Lets Aide refund up to $75 on its own.
Changes
ApproveDecline| Field | Before | After |
|---|---|---|
| AI refund cap | 50 | 75 |
In the audit log
Every change it makes is marked as made with Superintelligence.Audit log
Who signed in and what changed in this account’s settings.
| Date and time | Actor | Resource | Event |
|---|---|---|---|
| 1 Nov 2026 at 14:32 | Noor Haddad via Aide Superintelligence | Inbox settings Helpdesk settings | Updated helpdesk settings |
| 1 Nov 2026 at 11:05 | Elif Kaya | Opened bags Topic | Updated a topic |
| 31 Oct 2026 at 17:48 | Noor Haddad | jonas.berg@example.com Invitation | Invited a teammate |
| 31 Oct 2026 at 09:20 | Elif Kaya | Damaged on arrival Macro | Updated a macro |
Event
- When
- 1 Nov 2026 at 14:32
- Who
- Noor Haddad
- Where
- Aide Superintelligence
Changes
| Field | Before | After |
|---|---|---|
| AI refund cap | 50 | 75 |
Your permissions
It acts as you, through the same API your team uses.
Safe steps run directly
Steps customers wouldn't notice run without a card.
It works across your workspace. What customers would notice waits for you.
What it works on. The same areas you do.
- Setup
- Imports your site, tests the agent, connects a channel.
- Knowledge and topics
- Writes missing articles and edits your topics.
- Agent and helpdesk
- Agent settings, scenarios, macros and helpdesk settings.
- Team and billing
- Teammates, plan and billing.
- Conversations
- Notes, replies and order actions.
What waits for your approval. Every time.
- Putting an agent live, or pausing it
- Changing the agent's instructions
- Replying to a customer
- Acting on an order
- Deleting anything
- Changing your plan
Frequently asked questions
Owners and admins. Teammates with the Agent role don't see it. It opens from Ask Aide in the sidebar, from Home, or with Cmd+J on any dashboard page.
Each answer counts as one AI reply, the same unit as your agent's replies. The Free plan includes 150 AI replies a month, and every plan includes Aide Superintelligence.
Not anything customers would notice. Going live or pausing an agent, changing instructions, replying to a customer, acting on an order, deleting and plan changes all show an Approve / Decline card with the exact diff first.
In your workspace's audit log, with every other change, marked as made with Superintelligence on your behalf. Owners and admins can filter the log and download it as CSV.
It imports your website, writes articles for questions the site doesn't cover, tests the agent, connects a channel, and puts the agent live once you approve.
Set up your support by asking
Start free, open Ask Aide and tell it about your store.