Products synced from your store now show up in Knowledge as real product pages, with images, options, every variant, collections and the custom fields (metafields) you keep in Shopify: materials, care instructions, size charts, specs. Customer and order metafields show up next to the conversation, and Aide can use them when it answers a verified customer.
How it behaves
- Opening a synced product in Knowledge: you see its image gallery, price, availability, option chips, a variant table with SKU, price and stock, its collections, a Details list of its metafields, the description, and links to the storefront and the Shopify admin. Picking a colour or size shows that variant's image, price and stock.
- Product articles not linked to a synced product (some older imports): they keep the page built from their text.
- Metafields with a file or image: they show as a link (a size chart PDF opens in a new tab).
- Customer and order metafields in a conversation: a compact Details list under the customer summary and on each order card (for example a loyalty tier or a gift message).
- What Aide reads: product metafields are part of what Aide knows about a product. Customer and order metafields reach Aide's replies only when the customer's identity is verified, the same rule as their orders.
- Metafields that belong to other apps (the
app--namespaces) are not shown or used.
For developers
- New
GET /v1/products(search withqover title, vendor and SKU; filter bysourceId,integrationId,status; paginated) andGET /v1/products/:id. - Knowledge documents have a new
productIdfield (prod_…ornull). metafieldsarrays (namespace,key,name,type,value,display,url,references) are new on products, and on the store customer and orders returned byGET /v1/conversations/:id/orders.