What can eDesk's AI Agent do to a Shopify order?

It acts through Procedures, flowcharts you build per ticket type. eDesk's templates approve or decline returns and confirm cancellations, and a refund attached to an outcome runs only when the AI sends the reply itself. Aide cancels and edits a verified shopper's orders and routes refunds to your team for approval.

What is an eDesk AI outcome?

Per eDesk's pricing page, a ticket where its AI Agent answers the customer or takes a real action, charged $0.99 once per ticket however many messages it takes. No reply and no action means no charge.

When is eDesk the better fit?

When a large share of your orders come through Amazon, eBay, Walmart or other marketplaces, when your stores run on BigCommerce, Magento, PrestaShop or Shopware, or when you want AI translation and Trustpilot or Google review requests as add-ons. Aide does not connect to marketplaces.

When is Aide not the right fit?

When you need phone support, AI on WhatsApp, Messenger or Instagram today, or order actions outside Shopify. WooCommerce orders are readable in Aide but not editable.

Can we keep our current helpdesk?

Yes, if it's Zendesk, Gorgias or Front. Aide connects on every plan and drafts inside your tickets, and customers see nothing from it until an inbox goes live.

Is there a free trial?

Aide's Free plan gives you 150 AI replies monthly and 2 team members with no card, and Starter, Pro and Scale each come with a 7-day trial. eDesk offers a 14-day trial in Safe Mode, where messages aren't stored or sent until you switch it off.

eDesk alternative

Shopify-deep AI, with no fee per agent.

eDesk brings Amazon, eBay and Shopify messages into one inbox priced per agent. Aide goes deep on Shopify instead, from Gorgias, Zendesk or Front tickets or from Aide Helpdesk, billed by the AI reply.Updated November 3, 2026 · By Ziyad Basheer

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Short answer

Aide is an eDesk alternative for Shopify sellers whose AI cancels orders and fixes addresses on its own for verified shoppers, while refunds wait on a teammate's approval. eDesk bills per seat plus $0.99 per AI outcome; Aide starts free and meters AI replies.

Pricing unit: eDesk: per agent seat, plus $0.99 per AI outcome. Aide: per AI reply.
Seat price: eDesk: $45, $99 or $129 per agent a month, billed yearly.
Reply drafting: eDesk AI Assist: $39 per agent monthly. Aide Copilot: every plan, counted as AI replies.
Marketplaces: eDesk: Amazon, eBay, Walmart and more. Aide: Shopify, with WooCommerce read-only.
Helpdesk fit: eDesk is the helpdesk. Aide also works inside Zendesk, Gorgias and Front.
App Store reviews: eDesk rated 4.7 by 32 reviewers, Aide 5.0 by 3, on November 3, 2026.

Where they differ

Two parcels, two straight answers.

Where is my order is the first ticket every helpdesk AI learns. The detail decides whether the answer is right.

When an order ships in pieces, Aide sees each parcel separately, with its carrier and what's inside, and pulls the latest UPS or FedEx scan straight from the carrier.

Customer

Only half of order #1090 showed up. Where's the rest?

Aide

Order #1090 shipped in two parcels. The candles were delivered Tuesday. The diffuser is in transit with FedEx and expected Friday.

✓Order #1090 verified · 2 shipments · FedEx scan pulled

eDesk next to Aide

	Aide	eDesk
Built around	Shopify orders, with WooCommerce read-only	Every place you sell: Shopify, Amazon, eBay, Walmart, Mirakl and more
Team inbox	Aide Helpdesk, or Zendesk, Gorgias or Front	eDesk's own inbox
AI on orders	Cancel, change address, remove an unshipped item; refunds need a teammate	Procedures approve returns, confirm cancellations and can attach refunds
Seats	Unlimited from Starter	Charged per agent
Stores	1 on Free and Starter, 3 on Pro, unlimited on Scale	1, 5 or 10 by plan, unlimited on Enterprise

eDesk facts as listed on November 3, 2026. Links in Sources.

Pricing a 5-agent team

Five agents handle 1,500 tickets monthly. Suppose the AI answers 500 on its own at 2 replies each, a figure for the example, and drafts for the team on the rest.

eDesk Growth: 5 seats at $99 is $495 a month billed yearly, plus 500 outcomes at $0.99 ($495), so $990. AI Assist drafting adds $195 for 5 agents.
Aide: 1,000 replies on the 500 it handles, plus about 2,000 drafts on the other 1,000 tickets, is 3,000 AI replies. Pro covers 4,000 for $149 a month, all 5 people included.

eDesk's bill grows with seats and AI outcomes. Aide's grows with AI replies alone.

Sources

Sources for eDesk, read on November 3, 2026: its pricing page, help articles Creating Procedures for your AI Agents and How to modify Shopify orders in eDesk, the eDesk for Shopify page, plus the App Store listing, which shows ticket-based plans from $59 a month instead of per-agent prices. Aide's column reflects what ships today and its published plans. Report a change to support@aide.app.

Frequently asked questions

: It acts through Procedures, flowcharts you build per ticket type. eDesk's templates approve or decline returns and confirm cancellations, and a refund attached to an outcome runs only when the AI sends the reply itself. Aide cancels and edits a verified shopper's orders and routes refunds to your team for approval.
: Per eDesk's pricing page, a ticket where its AI Agent answers the customer or takes a real action, charged $0.99 once per ticket however many messages it takes. No reply and no action means no charge.
: When a large share of your orders come through Amazon, eBay, Walmart or other marketplaces, when your stores run on BigCommerce, Magento, PrestaShop or Shopware, or when you want AI translation and Trustpilot or Google review requests as add-ons. Aide does not connect to marketplaces.
: When you need phone support, AI on WhatsApp, Messenger or Instagram today, or order actions outside Shopify. WooCommerce orders are readable in Aide but not editable.
: Yes, if it's Zendesk, Gorgias or Front. Aide connects on every plan and drafts inside your tickets, and customers see nothing from it until an inbox goes live.
: Aide's Free plan gives you 150 AI replies monthly and 2 team members with no card, and Starter, Pro and Scale each come with a 7-day trial. eDesk offers a 14-day trial in Safe Mode, where messages aren't stored or sent until you switch it off.

Start free with Aide

150 AI replies a month on the Free plan, with every feature included. No card needed.

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