The right return policy for every market.
A shopper in Toronto shouldn't get your US return steps. Aide checks where each order ships before it answers. · By Ziyad BasheerShort answer
Aide follows your Shopify return policy market by market, so a return on an order shipped into a market with its own policy follows that policy. Drafts for orders shipping abroad use your international articles, and the chat widget speaks English, French and German.- Return rules
- Your Shopify return policy, with each market's own policy where you set one.
- Setup
- Turn returns on and approve the markets permission. Until then, your default applies.
- Local formats
- Dates, numbers and prices follow the shopper's language and region.
Where it ships decides the answer
The shipping address on the order sets which policy applies and which articles Aide drafts from.
Frequently asked questions
Yes. When a market has its own return policy in Shopify, orders shipped to a country in that market follow it, and other orders follow your default policy.
Not in its drafts. For an order shipping outside your store's country, answers your team wrote for domestic orders aren't suggested.
Yes. French and German are fully translated alongside English, and you can reword any widget text separately in each language. The lines saying the agent is an AI stay fixed.
The portal applies its own return rules, and Aide's Start your return button appears in the shopper's language.
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