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Shopify refunds with approval

Aide prepares the refund. Your team approves it.

Aide checks the order and writes up the refund. By default, nothing reaches Shopify until a teammate approves it. · By
Start freeSee how it works

Short answer

Aide's AI agent can offer Shopify refunds to verified shoppers in chat and email. By default every refund waits for a teammate to approve it, until you raise Aide's limits.
What it refunds
Full or partial refunds to the original payment method, including on cancellations.
Who can ask
Verified shoppers: logged in, or order number plus checkout email.
Default
Every refund waits for a teammate. Aide's limit per refund starts at 0.
Limits you set
An amount per refund, a share of the order total and a 24-hour total.
Large refunds
Above your approval threshold, a refund an Agent requests needs an Owner or Admin.
Plans
Order actions are on every plan, Free included.
See it work

Ready to refund. Yours to approve.

Aide confirms the shopper, finds the order and checks what can still be refunded. Then it says exactly what it will refund and waits for a yes.

Customer
The mug in order #1042 arrived cracked. Can you refund it?
Aide
Sorry it arrived broken. I can refund the $42.00 you paid for the mug to your original payment method. Shall I send the request to our team?
✓Order #1042 verified · $42.00 still refundable
How it works

You decide what runs on its own

Refunds are where most teams draw the line on AI. Aide keeps that line where you put it.

Limits you set

An amount per refund, a share of the order and a 24-hour total. All start on the cautious side.

A teammate approves

The refund lands on the order as Awaiting approval. Approve or reject it, and Aide tells the shopper.

Never more than allowed

Every refund is capped at what the order can still refund, counting earlier refunds and store credit.

The numbers match Shopify's

Aide reads each order's current total and what has already been refunded, store credit included. A full refund returns what is left. Removing an unshipped item refunds only what the shopper overpaid. If Shopify declines a refund, Aide tells the shopper, and a reply retried after its refund already ran reports that refund instead of sending a second one.

What your team sees

Every refund Aide offers, runs or sends for approval shows in the order's action history, marked as Aide's. Approve and Reject sit on the order in Aide's inbox and in the Aide panel inside Zendesk and Front. A rejection reason stays internal, and each approval is kept in the audit log for two years.

Two more controls

On a topic set to Drafts, a refund the shopper confirmed goes to your team even when it is under every limit. Switch refunds off for Aide and it passes refund requests to a teammate instead. The same approval flow covers cancellations.

Frequently asked questions

Aide can. It offers a refund in chat or by email to a shopper who has proved the order is theirs, and the refund runs in Shopify once it is approved. By default a teammate approves every refund Aide offers.

You don't have to do anything. Aide's limit per refund starts at 0, so every refund it offers waits for a teammate. Raise the limit only when you want small refunds to go through on their own, and refunds above any of your limits still wait.

A partial refund above what is left is refused before anything reaches Shopify, with the amount that can still be refunded. A full refund refunds what the customer paid, less every earlier refund.

The teammates who can approve it get an Order action needs approval notification, in the app and by email outside working hours by default. It never goes to the teammate who asked.

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