Can I add an item to my order after checkout?

Often yes, until the order ships. The store adds it and asks you to pay the difference, or suggests a second order that ships alongside the first.

How does the customer pay for an added item?

In Shopify, editing an order to a higher total lets the store send an invoice for the balance. The customer pays from the link in that email.

Can Aide add items to an order?

No. Aide collects the product, size and quantity and checks stock, then your team edits the order.

Should we just ask for a second order?

It is simpler when the warehouse can pack both together. Say whether shipping on the second order is refunded, so the customer knows before they buy.

Add item to order template

They forgot something. Add it before it ships.

Get the exact item, size and quantity, check it is in stock, and tell them how they will pay for it.Updated November 3, 2026 · By Ziyad Basheer

Use this template free See the template

Short answer

An item can usually be added to an order that has not shipped, with the extra cost paid through an invoice or a second order. Collect the exact product, variant and quantity, check stock, and confirm only once the order is updated.

The templates

Fills in from Shopify, with a fallbackYours to fill in

EmailItem added, invoice sent

Subject: We added the item to order.name

Hi customer.first_name, The white mug is now on order.name, and everything ships together. There is amount left to pay for it. We have emailed you an invoice with a secure payment link, and the order goes out once it is paid. Thank you,

ChatCollect the details

Happy to add it while order.name is still being packed. Which product, which size or colour, and how many? Once I have that, our team adds it and sends you a link for the extra cost.

Internal noteBefore you reply

Add to order.name: product, variant, quantity. In stock: yes / no. Fulfillment: order.fulfillment_status. Add it in the Shopify order editor, send the invoice for the balance, and keep it from shipping until paid.

When to use

The customer wants to add a product to an order they already placed that has not shipped. Not when they want two separate orders shipped together.Aide picks a procedure from its When to use. Paste this into your procedure, then edit it for your store.

Only if

They want to add somethingYour add to order topic is detected, such as “Can I add a candle to my order”.

The order is foundOrder exists is true.

It has not shippedTracking exists is not true. After that, suggest a new order instead.

Example conversation

Customer

Can I add a second mug to #1071? The white one.

Aide

Happy to, while #1071 is still packing. The white mug is in stock. Just the one?

Customer

Just one, thanks.

Aide

Noted. Our team will add it and email you a payment link for the extra $18.00, and the order ships once that is paid.

✓Stock checked, request handed to your team · Order #1071

Frequently asked questions

: Often yes, until the order ships. The store adds it and asks you to pay the difference, or suggests a second order that ships alongside the first.
: In Shopify, editing an order to a higher total lets the store send an invoice for the balance. The customer pays from the link in that email.
: No. Aide collects the product, size and quantity and checks stock, then your team edits the order.
: It is simpler when the warehouse can pack both together. Say whether shipping on the second order is refunded, so the customer knows before they buy.

Edit order after purchaseThe customer wants to change an order they placed.Email · Chat · Internal note Combine ordersShip two orders from one customer together.Email · Chat · Internal note Remove item from orderTake an unshipped item off the order.Email · Chat Product availabilityAnswer whether an item is in stock.Chat

Send this with the order filled in

Aide fills in the Shopify order and tracking, then drafts or sends the reply, as you choose.

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