ChatRestock date confirmed
Product in size or colour is due back around date. Tap “Notify me” on the product page to get an email the day it lands. Similar product is in stock now if you would rather not wait.
Back in stock reply template
Sold out today, with a way back in.
Share a confirmed restock date or none at all, then give the shopper a way to hear first or buy something close.Updated · By Ziyad BasheerShort answer
When a shopper asks when something is back in stock, give the restock date only if it is confirmed, and say plainly when it is not. Then offer an alert and the nearest option you have now.The templates
Fills in from Shopify, with a fallbackYours to fill in
ChatNo date yet
Product in size or colour is sold out right now, with no confirmed restock date. Tap “Notify me” on the product page and you will hear the day it is back.
EmailDiscontinued
Subject: About product
Hi customer.first_name,
Thanks for asking about product. We are sorry to say it has been discontinued, so it will not be coming back.
If you liked it for reason, similar product is the closest thing we make now: link.
When to use
A shopper asks when a sold-out product, size or colour will be back. Not when the item is on pre-order with a ship date.Aide picks a procedure from its When to use. Paste this into your procedure, then edit it for your store.
Only if
They ask about a restockYour restock topic is detected, for example “Will you get more in medium?”
Discontinued itemsOptional: a second procedure for products that are gone for good, so nobody waits in vain.
Example conversation
Customer
The black rain jacket is sold out in medium. Will you get more?
Aide
The black rain jacket in medium is due back around April 14. Tap “Notify me” on the product page to get an email the day it lands. The navy one is in stock in medium now, if you would rather not wait.
✓Restock date checked in your product records
Frequently asked questions
That there is no date yet, in those words, plus the alert. A guessed date that slips costs more trust than an honest “not yet”.
No. Aide checks whether a product will be restocked before it answers, and gives a date only when your product records or knowledge hold one.
Back in stock is a shopper waiting to buy. A backorder is a paid order with an item still to come, which the item out of stock after order template covers.
Send this with the order filled in
Aide fills in the Shopify order and tracking, then drafts or sends the reply, as you choose.