Cancel order
Scenario
Customer
I need to cancel my recent order. Is that possible?
Aide
Your order has been cancelled and a refund has been processed.
Customer
Perfect, thanks for the quick help!
You can edit this template and customize it to fit your business after importing it
About this template
This scenario is used when a customer wants to cancel their order before it has been shipped. At this point, it should still be possible to cancel the order since it has not gone out yet.
Estimated savings
This template saves our customers 4 minutes per conversation on average
Categories
This template is part of the Order management Collection
This cancel order template belongs to the order management collection, curated to help you assist your agents with order management requests like cancelations and address changes. Explore the rest of the collection: